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Hotel Casa Dona Susana

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Hotel Casa Dona Susana
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664 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Casa Dona Susana
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Showing 529: English reviews
Vancouver, Canada
Reviewed 1 January 2016

Rooms were quaint, clean and the beds large. Casa Doña Susana is in the "Romantic zone" of Old Vallarta. So it has charm; cobble stone streets, small shops and restaurants that are so close. It's a nice bonus that you have access to all three Los Arcos hotel pools and restaurants within steps of each other. This access gives you...

Review collected in partnership with this hotel
2Thank Jbrobs
CorporativoLosArcos, General Manager at Hotel Casa Dona Susana, responded to this review

Dear Jbrobs Its great to know that you truly liked the facilities, the delicious food at our restaurants, our surroundings and the friendly service of the staff. Thank you for your kind review, and remember that we will be pleased if you honor us again with your presence at our wonderful hotel. Sunny Regards! Antonio Robles General Manager

Lansing, Michigan
Reviewed 30 December 2015

5 night stay at CasaDona. 2nd time we have stayed here and it was just as great. Rooftop pool is refreshing, rooms are small, but quaint, clean and well decorated. Staff are friendly and helpful and location of hotel is perfect for the romantic zone. This is not a hotel if you are looking for a party scene, but being...

Review collected in partnership with this hotel
1Thank Paula S
Dallas, Texas
Reviewed 27 December 2015

Excellent customer service from Elizabeth at the front desk and Alma in housekeeping.a much better room than last year.Everyone is very helpful.We will be back .No kids great a d we love the rooftop pool.The only bad thing was having my clothes stolen from my lounger on the beach at Playa Los Arcos. I know who did it.It was a...

2Thank Creamydreamy
Reviewed 24 December 2015

Staff was helpful and friendly.This hotel is at the point where it should be closed and renovated or torn down.Canadians looking for value on the dollar are best to spend a minimum of Can $80/night to remain happy.

1Thank Ronen Z
Reviewed 23 December 2015 via mobile

First three days I stayed in an interior room because the more expensive rooms with balconies were not available. Room was clean and accommodating and only had WiFi once in a while (although slow). Then, I had reservations, which covered my last nine days of vacation, in the more expensive room with balcony. Well, although the room was a little...

2Thank Harvm
Reviewed 23 December 2015

A friend of ours, who has been traveling to PV over a decade, suggested we stay here. It was the quieter more romantic option of the three sister hotels (adults only at this location), and the staff were all wonderfully helpful and always happy to see you. Room was clean, and well tended to, and the roof top pool was...

Review collected in partnership with this hotel
1Thank PVXmas
Saanichton, Canada
Reviewed 23 December 2015

Quiet, dead end street only 2 blocks from the ocean. Water glimpses from our room. Great location for restaurants, art galleries and shops. Lovely rooftop garden and pool for relaxing. Clean and well priced.

Review collected in partnership with this hotel
1Thank Isabelle H
Miami Beach, Florida
Reviewed 23 December 2015

Booked a King bed Junior Suite with Kitchenette. When I arrived at 4:00pm I was told I would be in a standard room with a queen bed over the street. I went to the room and it was so noisy I complained and was moved to a standard room next to the hotel Kitchen. The attitude of the front desk...

Review collected in partnership with this hotel
1Thank traveler660
San Diego, California
Reviewed 22 December 2015

Where do we begin? We go to Puerto Vallarta five or six times a year and always stay at Casa Doña Susana for the following reasons 1.- Fantastic location, quiet, yet one block away from the beach, in the heart of Puerto Vallarta. 2.- Staff could not be friendlier or more helpful, from the managers to the housekeeping staff, special...

Review collected in partnership with this hotel
Thank maryannd600
Reviewed 20 December 2015

We spent 9 days at Casa Dona Susana. The hotel is an old colonial style hotel in the heart of the romantic zone. It is a true boutique hotel with an inner courtyard and rooftop pool. Every room is different and kind of funky. It is an old building and not without its problems but those are very easily overlooked...

1Thank paragod

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: ₹ 4,025 - ₹ 9,755 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#16 Romantic Hotel in Puerto Vallarta
#16 On the Beach Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balcony rooms are fun, inner rooms are quiet”
 of 5 bubbles ChrisD577, 11 Jan 2017 | Read review
“I am not sure how to escape the noise at this time.”
 of 5 bubbles NorthVanDMo, 8 Jan 2017 | Read review
“Beach is one block away”
 of 5 bubbles jamessD8118DA, 7 Jan 2017 | Read review
“Front Rooms on Floors 2,3 & 4 have balconies, Back rooms are small and have one outside window, and other rooms look out over the courtyard. The first floor rooms may be a little musty, because the courtyard is open to the sky, and when it rains, its wet in the courtyard.”
 of 5 bubbles TimJ937, 3 Dec 2016 | Read review
“Room 307 is the best room in the house - Then 207”
 of 5 bubbles papabeechtoronoto, 1 Dec 2016 | Read review
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