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31/1/2018 1/2/2018
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    Hotel Casa Dona Susana

    Calle Manuel M. Dieguez 171 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
    011 52 33 4160 5410
    Hotel website
    Lowest prices for your stay
    31/1/2018 1/2/2018
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    Savings alert: 22% below average rate

    The price you found is 22% lower than this hotel's average rate of US$ 157/night.

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    US$ 216
    US$ 122
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    Traveller (290)
    Pool & Beach (55)
    • Excellent47%
    • Very good35%
    • Average10%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “roof top pool” (65 reviews)
    “sister hotel” (57 reviews)
    “romantic zone” (70 reviews)
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Wheelchair Access
    Rooftop Terrace
    Private Balcony
    2.5 Star Hotel
    All hotel details
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    31 Jan1 Feb
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    JPMiles / Payback Arrow
    JPMiles / Payback Arrow
    Reviews (834)
    There are newer reviews for Hotel Casa Dona Susana
    See the most recent reviews
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    151 - 155 of 660 reviews

    Reviewed 2 December 2016

    Stayed from the 26th-29th for my friends 40th birthday and loved everything. The service was really great, I always felt respected and comfortable. The hotel is a classic Mexican style 4 story property. I loved the decor and you can tell care has gone into...More

    4  Thank papabeechtoronoto
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 11 December 2016

    Dear papabeechtoronoto We are very happy to read that your stay was a most pleasant one, and that you were highly satisfied with our service. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and...More

    Reviewed 1 December 2016

    We booked online as our usual small hotel was booked for the days were wanted. We had taken a photo of the outside of this hotel on our last stay so we booked it. The first night was not so great as our room was...More

    Review collected in partnership with this hotel
    Thank KimSlenoPhotos
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 11 December 2016

    Dear KimSlenoPhotos Thank you very much for the comments about your experience on your last visit, in Casa doña Susana we love to serve the guest and want good memories always carried for you, we going to share with people who did very nice your...More

    Reviewed 1 December 2016

    We loved the hotel. It is great that it is part of Los Arcos, so you can have access to the beach. The pool on the roof is spectacular. The staff were really good, and responded to any queries we had. The rooms are a...More

    Review collected in partnership with this hotel
    Thank will-from-Calgary
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 11 December 2016

    Dear will-from-Calgary I appreciate that you took the time to give us a feed back, please rest assured that all of your comments have been forwarded to the correct department and acted upon. Once again thank you for your time and your important comments. I...More

    Reviewed 30 November 2016

    Friendly staff, clean rooms, good location in Old Town. Renovations appear to be over. Lovely pool and deck on the roof, shade can be hard to find, some more sun umbrellas would be useful. The type of room we booked was not available on arrival,...More

    Review collected in partnership with this hotel
    1  Thank iStuart
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 1 December 2016

    Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let everybody know of your recognition. Our main goal is to give our entire guest the best experience ever. I am happy to...More

    Reviewed 30 November 2016

    This is the smallest of the 3 hotels of the Los Arcos brand, but very friendly and accommodating. Just a few hundred feet to the beach in the Romantic Zone. It has a lovely rooftop pool with plenty of deck chairs. Surrounded by a great...More

    Thank Frank P
    Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 11 December 2016

    Dear Frank P Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Casa doña Susana. We were delighted that you've enjoyed all the details we take pride in offering our guests, specially referring about...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Outdoor pool
    • Price range
    • US$ 57 - US$ 210 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Romantic Hotel in Puerto Vallarta
    • #17 On the Beach Hotel in Puerto Vallarta
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 42
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Priceline, Hotwire, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your Hotel Casa Dona Susana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Jalisco >
    • Puerto Vallarta
    • Also Known As
    • Casa Dona Susana Hotel Puerto Vallarta ,
    • Casa Dona Susana Puerto Vallarta
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    Traveller (290)
    Pool & Beach (55)
    Room & Suite (55)
    Dining (9)
    Hotel & Grounds (176)
    Bathroom (5)
    Family and Play Areas (3)
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    Ask a question
    Questions & Answers
    Edna C
    18 December 2017|
    AnswerShow all 3 answers
    Response from M4048TKstevens | Reviewed this property |
    I’ve stayed their twice and only had a single queen bed in the room. Rooms r small but adequate for 2 people. Construction next door can b a little noisy. Wonderful location!
    Brian M
    30 October 2017|
    Response from lazydays77 | Reviewed this property |
    contact the hotel and ask
    27 October 2017|
    AnswerShow all 7 answers
    Response from John W | Reviewed this property |
    Room Tips
    "I'd ask for a suite or a quite room."
    Read review
    "get a room on the top floor if you want sunlight."
    Read review
    "Don’t stay under the pool chairs unless you get up early!"
    Read review
    "We always ask for the same room"
    Read review
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