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Hotel Casa Dona Susana

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Traveller (316)
Room & Suite (66)
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Overview
  • Excellent47%
  • Very good35%
  • Average10%
  • Poor5%
  • Terrible3%
Travellers talk about
“rooftop pool”(193 reviews)
“sister hotel”(61 reviews)
“romantic zone”(75 reviews)
AMENITIES
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Kitchenette
Concierge
2 Star accommodation
All hotel details
Additional information
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Rooms
5 Sep6 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (943)
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740 results
Traveller rating
315
263
82
49
31
Traveller type
Time of year
LanguageEnglish
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315
263
82
49
31
Show reviews that mention
All reviewsrooftop poolsister hotelromantic zonechief butlerrooms are smallbalcony roomcentral courtyarddead end streetthe main hotelmexican charmbeach accessmini fridgethe location is perfectmexican hotelconstruction noiseloved this hotelrestaurants and shops
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1 - 5 of 740 reviews
Reviewed 1 week ago

The moment we got there the staff was so polite they took us to our room and even took our luggage everything is well maintained everything was clean they also gave us access to their other hotel pool and buffet area i will definitely be...More

Review collected in partnership with this hotel
Thank salvadoradame2011
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 1 week ago

Dear salvadoradame2011 Thank you for visiting us and for sharing your comments. I am glad that you enjoyed our facilities and services, and the comfort of our convenient location. Sunny regards Antonio Robles General Manager

Reviewed 1 week ago

Unfortunately, during the check in process, we discovered the hotel did not have our reservation. The reservation was made through Hotels.com and was confirmed by email. Our deposit on the credit card was declined and neither the hotel or Hotels.com attempted to notify us. Luckily...More

Review collected in partnership with this hotel
Thank Watson, Terry W
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 1 week ago

Dear Watson, Terry W I would like to thank you for choosing us for your vacations. I really appreciate your feedback and take our guests opinion very seriously. Rest assured your comment will be taken in consideration and that we will take measures to ensure...More

Reviewed 2 weeks ago

We’ve stayed here many times and love it each time. Service is great and employees and so nice and friendly. We especially love the pool area and always meet other friendly hotel guests for interesting conversation.More

Review collected in partnership with this hotel
Thank sitteguy
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 2 weeks ago

Dear sitteguy Thank you very much for your preference, you are part of los arcos family and we are so honored to host your I will make sure to share all your recognition and compliments with the rest of the staff. They will be happy...More

Reviewed 2 weeks ago

I was at this hotel from 07/28/18 through 07/31/2018. The location is perfect and the service is very good. My boyfriend and I stayed at a single room with a king bed which was nice. The bathroom was small though, two people could not fit,...More

Thank Nelson G
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 2 weeks ago

Dear Nelson G Many thanks for taking the time to leave your kind words and observations following your recent stay with us, we appreciate that you have taken the time to share your experience We look forward to have the pleasure of having you back...More

Reviewed 3 weeks ago via mobile

Every time I’ve stayed at the hotel, everything is perfect. From the staff, Quirian and Christian stand out. Quirian walked me through all of the room packages, dining options, arranged for me to see several different rooms in three separate hotels!! And Christian typed a...More

Thank Jay B
Response from CorporativoLosArcos, General Manager at Hotel Casa Dona SusanaResponded 2 weeks ago

Dear Jay B On behalf of all the staff at CDS we want to thank you for choosing us as your vacation getaway and for leaving us your review. We are so happy to read that you had a great time and that our service...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Hotel Amenities
Wheelchair Access
Concierge
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Outdoor pool
Details
Price range
US$ 55 - US$ 143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Puerto Vallarta
#24 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 55 - US$ 143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Puerto Vallarta
#24 On the Beach Hotel in Puerto Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
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Traveller (316)
Room & Suite (66)
Pool & Beach (61)
Dining (9)
Family and Play Areas (3)
Questions & Answers
Ask a question
Tammy D
21 July 2018|
AnswerShow all 7 answers
Response from Barrhaven1 | Reviewed this property |
You can do all inclusive by eating at the sister hotel, Los Arcos. But there are so many great restaurants within a short walk that I wouldn't recommend the all inclusive option. We also had a kitchenette and made most of... More
2
Votes
vivovancouver
11 March 2018|
AnswerShow all 3 answers
Response from John H | Reviewed this property |
We had guests when we stayed at Casa Susana. Not a problem when we stayed there, November 2017.
1
Vote
Chantalbouchard
9 March 2018|
AnswerShow all 3 answers
Response from fredtN1166OQ | Reviewed this property |
I think 307 is a corner room with balcony, the corners are the largest. Good question I'll make a note of that in the future. I'm pretty sure 304 has window no view, the folks at front desk speak pretty good English, you... More
0
Votes
Room Tips
"Rooms were not large but they were clean and the king size beds were very comfortable."
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"Rooms on the east side are quieter, I believe. I was in room 110 (east) and I could hear people laugh and..."
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"We always get a Jr. Suite with a balcony so we can look down past Los Arcos to the ocean. Large balconies..."
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"Good room; the terrace allowed a great view of the street and side view of Malecon/Beach."
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