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Hotel Casa Dona Susana

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1 room 2 adults 0 children
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Hotel Casa Dona Susana
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687 Reviews from our TripAdvisor Community

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Showing 549: English reviews
Minneapolis, Minnesota
Reviewed 5 days ago NEW

Perfectly located hotel with a roof top deck and pool, very clean and attentive staff. However, I had an allergic reaction, likely to mold, so we had to move across the street to their sister hotel, Los Arcos Suites. The rooms are small and open onto a central court yard, but mostly have no exterior windows that open, so they...

Thank Mark B
Milwaukee, Wisconsin
Reviewed 1 week ago NEW

This was the most wonderful place to stay. Everyone was so friendly and helpful. Our accomadating were truly first class. It more than lived up to our expectations. The location was perfect for shopping etc.

Review collected in partnership with this hotel
Thank madeleinemmd
Reviewed 1 week ago

We stayed at Casa Dona Susana for 5 nights in December 2016. We had a lovely room on the main floor, whose entrance was behind a large tree that grew in the courtyard. The hotel is small, charming and in an outstanding location, only 1-2 blocks to everything from the beach to restaurants and shops. We enjoyed complimentary coffee in...

1Thank justrrcgy
Reviewed 1 week ago via mobile

This was our second stay here and we loved it as much as the first. Staff is super friendly and helpful. There is no better location and having access to Los Arcos is great. Rooms are small but very clean and safe.

Thank musiclover68
Reviewed 1 week ago

My room was very basic with a king size bed, safe and a mini fridge. I thought it was very basic and budget friendly until I checked out a few other properties nearby. My room was bigger and nicer in comparison and included use of the pool and beach at sister property Los Arcos which was great. It's a fabulous...

1Thank sassychigal
A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Old world charm downtown in the romantic zone. Easy walking distance to restaurants and beach. Sister hotel allows access to pools and beach. Small rooms but nicely appointed. I would stay there again, but I would ask for a room with a balcony.

Thank A TripAdvisor Member
Reviewed 2 weeks ago

I stayed a week at Casa Doña Susana in early December, the last four days with my college-aged daughter, and had a great time. The room was simple, but very clean, and had authentic Mexican features. The common spaces are wonderful, especially the courtyard, which has a couple of tables where folks would hang out and chat in the morning...

Thank tkrbs
Chicago, Illinois, United States
Reviewed 2 weeks ago

My first trip back to PV without my partner, so that I knew there would be some difficult memories. Elizabeth, the manager, is more like a friend and was incredibly kind and supportive. So was was my mucama, also Elizabeth who remembered us from last time. I had breakfast every day at the Arcos buffet, perfect. Doña Susana used to...

1Thank Tomas D
Vancouver, Canada
Reviewed 3 weeks ago

Adult only hotel is great. The room was as described, clean, very firm beds. Enjoyed the rooftop pool. I would have liked to been able to open a couple Windows to get some fresh air. Because of this I would not stay here again unless I had a room that gets some fresh air.

Review collected in partnership with this hotel
Thank SpikeBC
Reviewed 3 weeks ago

!st had a room on the street side, very small and noisy at night. Moved towards the back, room was larger and quiet. Great top pool, quiet . Staff very helpful. Location is close to beach, shopping, buses, and dining.

Review collected in partnership with this hotel
Thank Ron B

278 photos of this hotel

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Room/Suite (42)
Pool/Beach Area (50)
Hotel & Grounds (40)
View from Room (8)
Family/Play Areas (2)
Bathroom (5)
Dining (8)
Other (113)

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Hotel & Grounds (4)
Room/Suite (2)
Pool/Beach Area (2)
Other (2)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Casa Dona Susana Hotel is one of the few intimate Boutique Style Adults-Only HOtels in Puerto Vallarta and where exclusivity is felt right down to the smallest details. However you spend your time, a vacation at this hotel is sure to be wonderfully relaxing experience. Discover Casa Dona Susana, the hotel that guarantees you memorable vacations. Relax in our recently renovated pool and solarium terrace, enjoy the sun of simply admire the panoramic bay view, the spectacular tropical mountains and the blue sea. Savor the most romantic sunsets in Puerto Vallarta You can enjoy the Restaurant, Beach Club, Bar and Spa service of our partner hotel, Playa Los Arcos Beach Resort & Spa, located just a few steps away. ... more   less 

Additional Information about Hotel Casa Dona Susana

Address: Manuel M. Dieguez 171, | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico (Formerly Los Arcos Vallarta)
Region: Mexico > Jalisco > Puerto Vallarta
Price Range: ₹ 4,301 - ₹ 7,595 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Casa Dona Susana 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Hotel Style:
#15 On the Beach Hotel in Puerto Vallarta
#16 Romantic Hotel in Puerto Vallarta
#22 Family Hotel in Puerto Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Dona Susana staff and other travellers.
39 questions
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Questions? Get answers from Hotel Casa Dona Susana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With the construction, the less bright but maybe quieter lower floor rooms could be a better choice.”
 of 5 bubbles tomasd855, 1 Feb 2017 | Read review
“Adult building front desk employee Elizabeth has all the answers”
 of 5 bubbles randb_12, 22 Jan 2017 | Read review
“Balcony rooms are fun, inner rooms are quiet”
 of 5 bubbles ChrisD577, 11 Jan 2017 | Read review
“I am not sure how to escape the noise at this time.”
 of 5 bubbles NorthVanDMo, 8 Jan 2017 | Read review
“Beach is one block away”
 of 5 bubbles jamessD8118DA, 7 Jan 2017 | Read review
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