We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Pueblo Bonito Emerald Bay

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay
Panoramas (116)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,724 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Pueblo Bonito Emerald Bay
See the most recent reviews
Showing 1,592: English reviews
Welland On.
Reviewed 10 December 2016

Rooms are basic and dated. Fridge is empty, if you want beers or bottled water in your room you have to get it at a bar or restaurant yourself. Buffet offered a small selection of food and not very tastey. Peanut butter and jams were offered in large jars and you scooped out what you wanted. Bacon you had to...

 Report
Helpful?
1Thank DandCTravel
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear valued guest. Thank you very much for your preference to Pueblo Bonito Resort. Your comments help us to improve each day our services. so we truly value and appreciate them. We regret that some of our services did not meet your expectations. On behalf of the staff and management we apologize for not properly attending to your needs. And...

Denver, Colorado
Reviewed 9 December 2016

My wife and I celebrated a special birthday with another couple at this resort for a week in October. That is a great time of year to vacation in this area, as the weather is great -- not too hot, and no rain. Just so you know, the beach at this resort is not what you really would call a...

 Report
Helpful?
Thank Dave I
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Dave. Thank you very much for your awesome review to Pueblo Bonito Resorts. We appreciate the opportunity to host you on your birthday celebration, and it was a pleasure to know you had a good time and enjoyed your stay with us. Felipe and Jorge are always friendly they will be very happy with your comments. We all look...

Monterey, California
Reviewed 8 December 2016

Been going there for several years. Each year they find new AYS TO GET YOUR MONEY. the resturants are overpriced. better to go into town for good food. take their bus in. The pool is the best part and is in good shape. but the rooms are dated. And forget getting your preferred room. they dont assign till day before...

 Report
Helpful?
2Thank mikefpc l
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Mike. Thank you very much for taking your valuable time to share your feedback to Pueblo Bonito Resorts. We appreciate your loyalty to our hotel, your opinion allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. Regarding the rooms assign and your preferences as well as owners concerns please...

Reviewed 7 December 2016

My family stayed at the resort the week after Thanksgiving and opted for the all-inclusive plan. We had perfect weather throughout, with temps reaching 85 during the day and settling back to the low 60s overnight. The resort setting is incredible. There's 20 acres perched 20 feet above the ocean. The grounds are immaculate, featuring meandering paths through lush, flowering...

 Report
Helpful?
Thank Robert M
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Robert. Thank you very much for your beautiful comments to Pueblo Bonito Resort. We are happy because you enjoyed your stay in our hotel, as we achieved our goal of providing you a nice experience. We thank you again for your kind words to our facilities and services and we look forward to have the opportunity of hosting you...

Reviewed 7 December 2016

Our experience was fair to middling. We booked through our RCI time share. First of all our ride to the resort was fine, the van was clean and the AC was on. When checking in they had my husband's name as Milo rather than Edwin. Not a problem. We opted for the all inclusive option even though neither of us...

 Report
Helpful?
1Thank vlzb
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Valued Guest. Thank you very much for your nice review to Pueblo Bonito Resort. Your comments offer a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. we happy to know you had a good time and you enjoy your...

San Francisco, California
Reviewed 7 December 2016

We normally stay at the Pueblo Bonito Sunset in Cabo San Lucas, so,this was our first, and likely last, time in Mazatlan. Why? The resort just isn't Sunset. We are writing this on a Wednesday, four days in on our week, and have yet to have more than lukewarm water in our room, despite calling maintenance multiple,times, as well as...

 Report
Helpful?
Thank Gailyn63
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Gailyn. Thank you very much for taking the time to share your experience at Pueblo Bonito Resort. We are happy to know you found casa 46, The Spa, Our grounds, Pools and our friendly staff to your liking. On behalf of the staff and management we apologize for not properly attending to your needs. And also we ask you,...

Monroe, Washington
Reviewed 6 December 2016

Truly love the people of Emerald Bay. The staff becomes your family. We are not owners, this was our 2nd trip in 3 years. Staff we met last time remembered us. Genuine loving and caring people. Clean well kept rooms. Maid service is flexible with our requests and helpful, even with the language barrier. Only negative we experienced were the...

 Report
Helpful?
Thank JoAnn A
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Joann. Thank you very much for your preference and beautiful comments to Pueblo Bonito Resort. We are happy because you enjoyed your stay in our hotel, as we achieved our goal of providing you a nice experience. We thank you again for your kind words to our facilities and we look forward to have the opportunity of hosting you...

Duncan, British Columbia, Canada
Reviewed 6 December 2016

The shuttle bus picked us up at the airport, but we had arranged this through the contact at the hotel. It got us through the throng of people trying to get our attention. The ride bypassed most of Centro, Mazatlan, and brought us to the gates of the extensive property. A large archway fronted the hotel foyer, and we were...

 Report
Helpful?
Thank Mike M
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Mike. Thank you very much for your friendly review and staying with us at Pueblo Bonito Resort. It’s our pleasure to read that you were pleased with our facilities and services. Iam elated to know that you receive the attention you deserve. We appreciate the opportunity and to be part of your vacation and hope to welcome you in...

Dallas, Texas
Reviewed 2 December 2016

My family and I chose to stay here as part of a time-share. We visited over Thanksgiving when the weather is sunny in the 70-80 degree F range and the humidity is not too high. The rocky beach, elaborate landscaping and charming architecture make this place feel like a storybook. The staff was exceptionally friendly, and everyone seemed to take...

 Report
Helpful?
Thank Marie T
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Marie. Thank you very much for your friendly review to Pueblo Bonito Resorts. We are happy to know you have a pleasent stay with us and you enjoyed your vacation. At our resort, its our aim to ensure that we provide genuine care for our guests and we take a pride and commitment to deliver the level of service...

Portland, Oregon
Reviewed 29 November 2016

The resort itself it overall pretty nice. The service was great and everyone was very friendly. The things I would suggest is some updating in the rooms, however they were very clean. I would also suggest a restroom closer to the ocean and some beach clean up as there was a ton of bottles and garbage on the beach.

Review collected in partnership with Heroes Vacation Club
 Report
Helpful?
Thank Nanizl
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Nanizl. Thank you very much for your awesome review to Pueblo Bonito Resorts We love it, when we receive reviews like yours! Not only does it offer a personal perspective to share with others but it also allows us an opportunity to take note of the details of where we are succeeding and what needs improvement. We are happy...

1,975 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1519)
Viewed
Business Centre/Function Rooms (3)
Viewed
Hotel & Grounds (323)
Viewed
Pool/Beach Area (304)
Viewed
Dining (62)
Viewed
View from Room (87)
Viewed
Room/Suite (145)
Viewed
Family/Play Areas (15)
Viewed
Bathroom (14)
Viewed
0:30
Videos (1)
Viewed
Other (565)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (421)
Viewed
Adult Pool (45)
Viewed
Amenities (67)
Viewed
Beach (13)
Viewed
Bistro Pool (33)
Viewed
Junior Suite (36)
Viewed
Main Pool (69)
Viewed
Master Suite (51)
Viewed
Dining (43)
Viewed
The Hotel (64)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Hotel & Grounds (11)
Viewed
Dining (3)
Viewed
Pool/Beach Area (11)
Viewed
Room/Suite (4)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Mazatlan hotels
5.3 km away
Pueblo Bonito Mazatlan
Pueblo Bonito Mazatlan
#9 of 80 in Mazatlan
1,388 reviews
8.2 km away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#4 of 80 in Mazatlan
1,627 reviews
7.0 km away
The Inn at Mazatlan
The Inn at Mazatlan
#7 of 80 in Mazatlan
610 reviews
Show Prices
Show Prices
Show Prices
6.6 km away
El Cid El Moro Beach Hotel
3.7 km away
Park Royal Mazatlan
Park Royal Mazatlan
#47 of 80 in Mazatlan
336 reviews
5.7 km away
Oceano Palace
Oceano Palace
#64 of 80 in Mazatlan
848 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 12,765 - ₹ 31,060 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, TripOnline SA and Jetsetter so you can book your Pueblo Bonito Emerald Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Luxury Hotel in Mazatlan
#1 Spa Hotel in Mazatlan
#1 Family Hotel in Mazatlan
#1 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
169 questions
Ask a question

See all questions (169)

Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best accessibility for us was Bldg. 18--”
 of 5 bubbles freckkles, 12 Jan 2017 | Read review
“Ask to see the room first”
 of 5 bubbles Egidio0108, 11 Jan 2017 | Read review
“Top floors in each of the buildings provide quietest rooms.”
 of 5 bubbles Allan_and_Sharron, 10 Jan 2017 | Read review
“Ask for a view of the ocean.”
 of 5 bubbles beatrizm324, 4 Jan 2017 | Read review
“All ocean view, go higher for great view, only few patios”
 of 5 bubbles BigRedAZ, 2 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay