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Pueblo Bonito Emerald Bay

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Pueblo Bonito Emerald Bay
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2,855 Reviews from our TripAdvisor Community

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There are newer reviews for Pueblo Bonito Emerald Bay
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Showing 1,707: English reviews
Calgary, Canada
Reviewed 2 weeks ago

When someone books all inclusive, the intent is to walk up and order what you want and walk away. This is the first place I have stayed that you had to sign for a bottle of water. A drink. Or a piece of food. I was so frustrated waiting 10 minutes to get the receipt to sign each time. 3...

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Helpful?
Thank Chris S
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Chris. Thank you very much for taking your valuable time to share your feedback from your recent stay at Pueblo Bonito Resort. On behalf of the staff and management we apologize for asking you to sign your drinks and meals. We appreciate your understanding on this way to control our meal plan and guest room only. All of us...

Reviewed 2 weeks ago via mobile

Just returned from a week long vacation at this beautiful resort. We are so fortunate to be able to spend time with family and friends here. The food is very good in my opinion. We do the all-inclusive because we love to have the bottomless drinks.. 😉😉 The staff were all pretty good. Just want to shout out to a...

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2Thank Jodie S
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Jodie. For Pueblo Bonito Resort staff and management is very rewarding to know that your every expectations during your stay with us was met. We are more than happy to know that you had a memorable time with us. And that you enjoyed all the details we take pride in offering our guests. We all look forward to hosting...

West Chester, Pennsylvania
Reviewed 2 weeks ago via mobile

Nice hotel and beach, away from the tacky Gold Coast strip area. Friendly staff. Most rooms have good views. Difficult to get lounge chairs at pools and beach on weekends, weekdays easier, but not available in mid-day. The buffet food is quite good. The "Bistro" restaurant had food that was mediocre, slow service and was overpriced.

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Helpful?
1Thank Mebent
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Mebent. It is our great honor, to have hosted you on your recent visit to Mazatlan. On behalf of the Pueblo Bonito Resort staff and management, we would like to extend a grateful for taking the time to send your feedback about your recent stay. We are also glad to know, you had an excellent time here, with us....

Reviewed 2 weeks ago via mobile

We just returned from 2 weeks in a villa at Pueblo Bonito's Emerald Bay resort and it was an incredible experience! The villa was huge with a private pool and hot tub. The master sweet had an incredible jacuzzi. Isaac was a great host and attended to all our needs including reservations and the Elite treatment was a new experience...

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Helpful?
2Thank Josh D
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Josh. Thank you very much for your great review and for let us be part of your unforgettable experience at Pueblo Bonito Resort. We are elated to hear you enjoyed such a memorable vacation and that you where pleased with our services. Our bespoke team strives to make every experience extraordinary and I am glad that we exceeded your...

Hubbard, Oregon
Reviewed 2 weeks ago

This is a beautiful property with gardens, waterfalls and lovely walking paths. And that is what you might spend your time doing - walking, unless you get up at 6:00 a.m., stake out your pool chair and leave your towel, book and tanning lotion on the chair. Or spread one towel over four chairs to secure chairs for your group....

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1Thank happytobehere73
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. We are truly honored that you choose us for such a special and memorable vacation trip to Mazatlan. At Pueblo Bonito Resort is our goal that all of our guests be as satisfied with their stay as you, and it is my pleasure to make that happen in any way possible. We apologize for the lack of pool...

Des Moines, Washington
Reviewed 2 weeks ago

We came here with my husband's mother, brother and sister-in-law and stayed in a presidential suite. This provided us with a one bedroom with a pull-out sofa, mini kitchen, and two bathrooms, and then an attached studio with another bathroom and mini-kitchen and patio so plenty of space for the five of us. We did not do all-inclusive, but between...

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Helpful?
Thank Janet M
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Janet. First of all, we would like to personally thank you for taking the time to post your lovely comments on Tripadvisor. We are delighted that you enjoyed your stay with us and are happy you found our rooms and our facilities to your liking. we apologize for the pool chairs and we appreciate your understanding. We all look...

Wausau, Wisconsin
Reviewed 2 weeks ago

We have been coming to Mazatlán since 1993. We have always stayed at PB Mazatlán until we could not get in this year, so this review is in comparison with PB Mazatlán. Pro - Gorgeous grounds. Very nice and spacious rooms. Not high rise. The activity guy on the beach was great. Surf lesson was awesome. Cons - The whole...

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Helpful?
1Thank PBCinco
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. We are more than happy to know that you had a memorable time with us. And that you enjoyed all the details we take pride in offering our guests. Knowing that you had a very relaxing time and that Pueblo Bonito Resort was the perfect place to get away is very rewarding! We appreciate your loyalty to our...

Sherwood, Oregon
Reviewed 3 weeks ago via mobile

Still a grand resort but definitely showing her age. Maintenance lagging, food quality poorer, WAY TOO MANY "reserved for elite members" pool chairs. Only remaining positive is the long time food service staff. Always welcoming! Definitely NOT family oriented although it is "kid friendly ". No organized activity for children. Been here many times over the past several years. Probably...

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Helpful?
Thank Sandy R
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Sandy. Thank you very much for your nice review to Pueblo Bonito Resort. We appreciate your valuable time to share your feedback with us. We are pleased to know you find our food service staff to your liking. We work hard to ensure the upmost level of service and comfort, and I do apologize that we did not exceed...

Elk Grove, California
Reviewed 3 weeks ago via mobile

This hotel is very nice and we enjoyed it with a few exceptions. Checking in was a nighmare. Never in all my years traveling here have I been made to wait til the assigned check in time to actually check in. It was a horrible wait as I am disabled. Also while our room was very nice and roomy, our...

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2Thank Ila H
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Ila. Thank you very much for your friendly review to Pueblo Bonito Resort. We are pleased to know you find our hotel nice, friendly staff and spent a great time in Mazatlan. We have taken note of your comments in regards to our check in service, and we apologize for not comply your expectations. We hope to have another...

Salem, Oregon
Reviewed 3 weeks ago

We were an extended family of 13 traveling with our 90 year old mom. Front desk gave us 5 rooms next door to each other with excellent access to pools and restaurants - very helpful. The property is really amazing and we have been to dozens of all inclusive resorts in Mexico and the Caribbean. Views are fabulous. Staff is...

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Helpful?
2Thank ranger4441

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 11,085 - ₹ 43,433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
197 questions
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Saint Paul, Minnesota
2 months ago

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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Emerald Bay is a very large resort. We usually pick a room close to a pool that we will be visiting each day.”
LENEA01, 17 Apr 2017 | Read review
“Third floor and up as the palm trees cover the view otherwise.”
953ChrisS, 9 Apr 2017 | Read review
“All rooms are good, all face the ocean.”
happytobehere73, 6 Apr 2017 | Read review
“Higher rooms for a view or ask for one adjoining pool so have lounge chair available”
34janetm, 5 Apr 2017 | Read review
“request a balcony - not all rooms have them.”
PBCinco, 5 Apr 2017 | Read review
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