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Pueblo Bonito Emerald Bay

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 582*
US$ 201*
Great Deal
US$ 437*
US$ 290*
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Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay
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2,878 Reviews from our TripAdvisor Community

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Showing 1,722: English reviews
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Alhambra, California
Reviewed yesterday NEW

As a Pueblo Bonito Sunset Beach owner I was very disappointed. Service in restaurants was very poor. Never had waiter check that everything was OK in the 6 days there. Always had to flag someone down. Service poolside was very slow. No silverware served with food. Food was OK but not great. Tile floors throughout resort had dirty grout. Living...

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Helpful?
Thank SandyandRalph
phoenix, az
Reviewed yesterday NEWvia mobile

This property is fantastic! Didn't do the all inclusive because we love to eat at different restaurants. Surfs Up is a lovely breakfast place just north of resort. Only ding that I could give this place is that it is FAR from downtown, but just take a pulmonia from the sister property for about $7 and you'll be in business....

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Helpful?
Thank bumblesport63
San Diego, California
Reviewed 3 days ago NEWvia mobile

The hotel was definitely nothing to Bragg about. It is an ok option for those who don't want to spend much. The pool had mold through out; it needs a good cleaning. The food was of low quality and variety. The only good thing was the free bar. Also, you can go in the ocean right in front of the...

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Helpful?
Thank Ileana C
Glenwood Springs, Colorado
Reviewed 6 days ago NEWvia mobile

We stayed at the Pueblo Bonito in Mazatlan and there sister resort and Emerald Bay. Emerald Bay was quiet and had all the luxuries you could have wanted. Pueblo Bonito in Mazatlan was great for families and had excellent food. The staff was very helpful and went the extra mile to make you stay as comfortable as possible. I recommend...

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Helpful?
Thank shottzy1234
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your awesome review. We appreciate for taking the time to share your experience. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again to this your home. Kind Regards

Reviewed 1 week ago via mobile

We had a wonderful mother daughter retreat at Emerald Bay!!! The first night we went to dinner and Hector made us feel like royalty. Throughout our stay Hector continued this high level of service. It was amazing!! We also spent time at the spa. Spa service was top notch. They spent time to help us relax. If I had one...

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Helpful?
Thank Lori S
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Lori. That you consider us your "Paradise" place is beyond words. What a beautiful comment, so complete, so nice. It is something we really thank you and that we will share with everyone in the staff, especially with Hector, Like you, We have seen the attention of detail that this guy provide to our guest. Also we will thank...

Calgary
Reviewed 1 week ago via mobile

Spent a week enjoying every moment of this beautiful resort. 1st- the Spa & gym Great gym with well maintained equipment. Lots of treadmills, weight machines, free weights. The classes are small and so much fun. The trainer is awesome! The spa is beautiful and tranquil. A must try! 2nd- the resort is clean and well cared for. The staff...

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Helpful?
1Thank misspiggy-kermitt
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for such a wonderful review to Pueblo Bonito Resort. Its always very rewarding to know you had a complete relaxing stay with us. Our team will be very proud with your feedback and we will continue improving every day and creating unforgettable experience for our guests. We all look forward to hosting you back...

Arvada, Colorado
Reviewed 1 week ago

Every other year we travel to Mazatlan and stay at the Pueblo Bonito Emerald Bay. We schedule after their Holy Week to avoid the crowds. It's a very popular resort for families and fine for couples, too. We enjoy the freedom and leaving owing nothing with the All Inclusive Plan. The premium plan included free wifi (up to 4 devices)...

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Helpful?
Thank Ron23_12
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Ron. Thank you very much for such a nice review to Pueblo Bonito Resort. We appreciate you your time to share you feedback, as well as being a loyal guest to us. We are more than happy to know that you had a memorable time with us. And that you enjoyed all the details we take pride in offering...

Mason, Texas
Reviewed 1 week ago

I have been coming here for 9 years and haven't ever been disappointed with my experience! Excellent service in Cordeliere as always & good to see my waiter Alberto again! As always he gives prompt, cordial, excellent service! Thanks so much Alberto!

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Helpful?
2Thank jk6Tx
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Guest. Thank you very much for your kind review to Pueblo Bonito Resort. We appreciate your preference and loyalty on your nineth visit to our hotel. We are happy to know you had and excellent time here. With us. Our bespoke team strives to make every experience extraordinary and we are glad that we exceeded your expectations. We all...

Los Angeles, California
Reviewed 1 week ago

great staff throughout our 8 days. great food at the bistro, marlin tacos are awesome. also take the free shuttle bus to pueblo bonito mazatlan for dinner at angelos and cilantros. beautiful grounds, golf carts in the area to transport throughout the resort. pools were awesome

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Helpful?
Thank gianttroy
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear guest. Thank you very much for your nice review to Pueblo Bonito Resort. We are more than happy to know that you had a memorable time with us. And that you enjoyed all the details we take pride in offering our guests. this is very rewarding for all of us. We all look forward to hosting you on your...

Reviewed 2 weeks ago via mobile

Karla at the front desk did a great job fixing our problems with a smile! The resort was beautiful, friendly and welcoming, the room was clean and quiet and the pool was sensational! The shuttle into town makes this remote quiet resort an easy connection to beautiful Mazatlan. We enjoyed dinner on the square at casa 46, right in the...

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Helpful?
Thank Cathy H
GM_PBonito, Gerente at Pueblo Bonito Emerald Bay, responded to this review

Dear Cathy. Thank you very much for your kind review. We appreciate for taking the time to share your experience. We feel honored that you found in Pueblo Bonito Resort the perfect place to enjoy with your lovely ones. We are so excited to welcome you back again to this your home. Kind Regards.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Laundry Service
Official Description (provided by the hotel)
Each suite comes with a panoramic ocean view from your private balcony and has amenities like outdoor Jacuzzis, a beauty salon with mini-spa and tennis courts nearby. Relax below 150-year-old mangroves that surround a free-form pool and stroll the shoreline by the bay. Located next world famous sport fishing waters, golf courses, and the Gold Zone, you can enjoy any number of nearby activities on both land and water. ... more   less 

Additional Information about Pueblo Bonito Emerald Bay

Address: Ave Ernesto Coppel Campana 201 | Camino Al Delfin, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 10,860 - ₹ 39,173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pueblo Bonito Emerald Bay 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Pueblo Bonito Emerald Bay Hotel Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Emerald Bay Mazatlan
Hotel Style:
#1 Family Hotel in Mazatlan
#1 Luxury Hotel in Mazatlan
#2 Spa Hotel in Mazatlan
#2 On the Beach Hotel in Mazatlan
#3 Romantic Hotel in Mazatlan
#5 Business Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Pueblo Bonito Emerald Bay staff and other travellers.
201 questions
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Saint Paul, Minnesota
3 months ago

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Questions? Get answers from Pueblo Bonito Emerald Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get 3rd floor to see ocean over the trees in the sea side rooms. Avoid over main pool area. Lots of catered parties that were very loud.”
SandyandRalph, 22 May 2017 | Read review
“All suites face the ocean and the higher floors have great views. All have balconies or terraces.”
Ron23_12, 16 May 2017 | Read review
“most rooms have ocean view rooms, recommend higher level for best views”
gianttroy, 10 May 2017 | Read review
“The luxury suites have an actual bedroom, so that would be good if traveling with more than two people.”
travelagency2003, 2 May 2017 | Read review
“You cannot get good wi fi from the first three buildings that are old and in need of new tile and repair.”
hsabin, 25 Apr 2017 | Read review
5 of 5
TripAdvisor
US$ 201* /night
View Deal
Expedia.comUS$ 437
PricelineUS$ 290
HotelQuicklyUS$ 582
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*Disclaimer
Prices are for 1 room, 2 adults
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