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El Cid El Moro Beach Hotel

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El Cid El Moro Beach Hotel
El Cid El Moro Beach Hotel
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1,430 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid El Moro Beach Hotel
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Showing 1,072: English reviews
Reviewed 4 November 2015 via mobile

Cesar, cynthia, darynka and the rest of staff made the stay beyond great. Loved the atmosphere and food. Everyone was so friendly and welcoming. I couldn't imagine a more perfect resort to stay at. I will definitely be returning as soon as possible!

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Helpful?
Thank Liv O
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Liv O , Thank you for taking the time to write your review on your stay with us, we are happy to read that you had a great time with us, and that you appreciated our staff service, we hope you visit us again really soon . Kind Regards, Salvatore Sanchez

Virginia
Reviewed 2 November 2015

I just got back from my short vacation stay at El Cid El Moro. The front desk staff was extremely helpful and friendly. I was put in a renovated 2 bedroom which was very nice and extremely spacious. I had an excellent view of the pool and the beach from my balcony. Great to listen to the waves crash as...

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Helpful?
Thank Roadrunnin_diva
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Roadrunnin_diva Greetings from Mazatlan thank you for your kind review, I am happy to see that you enjoyed your vacations and that you appreciated the rooms and restaurants we offer here at the resort, we hope that you visit us again soon. Kind Regards, Salvatore Sanchez

Sparks Nebraska
Reviewed 31 October 2015

Was not really impressed with the El Cid El Moro. First room was dated but we did manage to get moved to the remodeled area of the hotel. Careful if you book any activities here... They grossly misrepresented our trip to Stone Island. And the lack of service for time share owners was real low class... If you use the...

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Helpful?
Thank tlwkm
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Tlwkm, Thank you for taking the time in letting us know about your stay, it is unfortunate that you were not fond of our hotel I do wish we would have been informed about your discomforts s while you were here so we could of addressed the matter nevertheless I thank you for your constructive feed back which you...

calgary
Reviewed 28 October 2015

We've travelled to Mexico 8 times, both with our kids and without. This was our first time visiting the Pacific side. I don't mind saying that we had somewhat low-to-medium expectations after reading many of the previous Tripadvisor reviews. We were travelling in connection with our existing RCI timeshare, so had booked a two-bedroom suite. I contacted the hotel in...

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Helpful?
1Thank gillespm
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Gillespm , We sincerely appreciate the time you invested to share your personal impressions of your recent visit to our resort. It is very pleasant to read comments like your which highlight every aspect of us, know that our priority is to make you feel as pampered and relaxed as possible and it is truly an honor to read...

Casper, Wy
Reviewed 25 October 2015 via mobile

We have been coming to this resort for over 13 years and are never disappointed by the service or the people we meet. It may not be a 5 Star luxury resort but many in Mexico are not! It is really about the experience and relaxing! This last week we had a great time at the Castilla Pool with some...

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Helpful?
Thank OceanloverCasper_Wy
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear OceanloverCasper, Thank you for being a repetitive guest with us and for taking the time in writing such a wonderful review. It great that the staff was able to make you feel welcomed and at home, that they were very attentive I will definitely congratulate them for their hard efforts. We appreciate your loyalty to us and we hope...

Mazatlan, Mexico
Reviewed 20 October 2015

My children and I stay here very often. The staff are great always remember us make it feel like our home away from home. My children ages 15-13-10-6 love it here. All the staff are super friendly and very helpful.

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Helpful?
Thank Cheryl B
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Cheryl B, Thank you for taking the time in writing such a wonderful review, we are glad we were able to make your stay special and enjoyable for you and your family, we hope to welcome you again soon here at your home away from home ! Kind Regards, Salvatore Sanchez

California
Reviewed 15 October 2015

What a great place to visit. The activities group really made it fun! Jesus Jimenez, Cinthya Ibarra, Frank Plascencia Mesa are awesome! Check them out, especially love the Mexican Lotteria 😄 And the time they spend with the guests... Very welcoming.

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Helpful?
Thank Vickie C
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Vicki C, Thank you for taking the time in letting us know how much you enjoyed your stay and how the staff made your stay so much fun with many activities for entertainment, I am so proud to have such helping staff I will congratulate them on their hard efforts. Kind regards, Salavtore Sanchez

San Jose, California
Reviewed 1 October 2015

Excellent service by the pool!! Activities were excellent!!! Jesus, Frank, and Cynthia were awesome :) Italian restaraunt on site had the best food!! Great breakfast Buffett at the Brazilian restaraunt by the pool.

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Helpful?
2Thank Barbie H
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Barbie H, Thank you for taking the time in letting us know about your recent stay it is so great to hear that we were able to provide such memorable vacations. I am glad that my staff toke very good care of you and insured you had a great stay and that you also had the opportunity to try...

New York City, New York
Reviewed 20 September 2015

We just returned home from staying at La Castilla Tower at El Cid! This is our third trip to Mazatlan, Mexico and we plan on returning. All of the Staff have been extremely helpful and very friendly. We especially want to thank Jesus Arturo Jimenez. He is a wonderful man with a great spirit! He made us laugh, dance, and...

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Helpful?
5Thank Tammi C
GMELCID, Director General at El Cid El Moro Beach Hotel, responded to this review

Dear Tammi C, We appreciate you choosing us out of the many hotels in Mazatlan, I am so glad to hear that we have continually made your vacations unforgettable due to our kind staff and there hospitality rest assure that your comments will be passed along to those you mentioned I am sure they will be happy to hear such...

Reviewed 18 September 2015 via mobile

Nice enough, great breakfast buffet and ocean views. Our main gripe is that we chose El Cid mainly based on the fact that their TripAdvisor profile lists airport shuttle and transport among their amenities. This is not the case unless you happen to be a package tourist or a time share member. Our safety concerns were dismissed and then they...

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Helpful?
4Thank Mary S
GMELCID, General Manager at El Cid El Moro Beach Hotel, responded to this review

Dear Guest, Thank you for taking the time in giving us your outtake on our Resort. I am sorry to hear that you felt discriminated I can assure that we treat our entire guest the same. Airport transportation is booked when you book your stay with whatever agency you decide we do not provide transportation. In regards to the amenities...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Conference Facilities
Official Description (provided by the hotel)
Discover paradise by the sea at our breezy oceanfront El Cid El Moro Beach hotel with exquisite palm-lined beaches, endless diversions andfriendly staff ready to facilitate your dream vacation. Treat yourself to snorkeling, sailing, and deep-sea fishing; savor international cuisine and warm tropical breezes at oceanfront La Concha;swim in two large connecting pools featuring cascades and rock formations, swim-up bars and snack areas. Enjoy indulgent spa treatments, golf, and tennis just a stroll away at nearby El Cid Golf Country Club. El Moro is also conveniently connected to the pools, beach, and restaurants of sister hotel El Cid Castilla Beach,and it is ideally situated near the eclectic restaurants, bustling nightlife, and diverse shopping in the Golden Zone. • Ideal for Couples and Families • Upscale Resort right on the Beach • Gourmet Beachfront restaurant La Concha and Mexican-style La Cascada • All Suites withPrivateBalcony • European, All-Inclusive & Elite All-inclusive Plans • Large connecting pools with water cascades, rock formations waterfalls and swim-up bar and snack area • Easy access to facilities at neighboring El Cid Castilla Beach and El Cid Granada hotels • WIFI Internet Access • Short walking distance from El Cid Country Club, offering golf, tennis, spa, and a fitness center • Pronatours Tour Desk • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid El Moro Beach Hotel

Address: Av. Camaron Sabalo S/N, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 7,287 - ₹ 28,747 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid El Moro Beach Hotel 3.5*
Number of rooms: 390
Reservation Options:
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Also Known As:
El Cid Moro Beach Hotel
El Moro Tower El Cid Mazatlan
Hotel Style:
#4 On the Beach Hotel in Mazatlan
#4 Spa Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid El Moro Beach Hotel staff and other travellers.
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Questions? Get answers from El Cid El Moro Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“When we moved to the luxury king room we were on the 27th floor of the hotel and it provided a great view of the ocean and the city. The higher the floor you stay on the better the view.”
 of 5 bubbles 358kathyj, 19 Feb 2017 | Read review
“The best restaurant was La Concha, make sure that when you book, you are able to eat all your meals at La Concha. They are a bit slow in taking your order and delivering it but they wait is so worth it. ”
 of 5 bubbles biancasI5290HQ, 15 Feb 2017 | Read review
“None...staff did an excellent job!”
 of 5 bubbles andrewa349, 14 Feb 2017 | Read review
“We like to ask for an ocean view room.”
 of 5 bubbles SigtheIcelander, 14 Feb 2017 | Read review
“The one bedroom Suite was more room than my Wife and I needed most likely to book a Studio next Year”
 of 5 bubbles thomashs961, 8 Feb 2017 | Read review
5 of 5