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El Cid Castilla Beach Hotel

Travellers' Choice award winner
GreenLeadersPlatinum level
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$ 323*
US$ 93*
US$ 214*
US$ 214*
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El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
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3,161 Reviews from our TripAdvisor Community

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There are newer reviews for El Cid Castilla Beach Hotel
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Showing 1,865: English reviews
CALGARY
Reviewed 2 March 2012

I stayed at the El Cid Castilla Beach from Feb 9th to Feb 23rd. I have to say that this was the best holiday that I have had in years. The hotel rooms were very clean as was the whole resort. The staff was more than accommodating, Ricardo, Adrian, Luis, Hermes helped make this a fantastic vacation. The service was...

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Helpful?
1Thank JLW69
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear JLW69 Thank you for taking the time to write this encouraging review, your comments are very important for us. It is amazing to know that our staff and facilities have made you have the best holiday in years, it give us tremendous happiness to read that we are achieving our commitment. Food service is one the most important aspects...

Regina, Canada
Reviewed 28 February 2012

This was our second time staying at the El Cid resort and our first time staying at the Castilla Beach hotel. We stayed in a 2 bedroom room that overlooked both the city and the ocean. It was a huge room, very clean and had all the amenities we were looking for. The staff was amazing as always and we...

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Helpful?
1Thank Jolene A
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Jolene A Many thanks for your loyalty to El Cid resort and for selecting El Cid Castilla to stay. I am thrilled to read that we exceeded your expectations in facilities and service. We are proud of the excellent service that our staff delivers, so we would like to thank you for your recognition to Francisco Renteria. We look...

Langley City, Canada
Reviewed 27 February 2012

The hotel was nice and clean. On par with a Travel Lodge here, about the Candian/American equivalent of a two star, three at the most. The rooms were spartan. The food was rest home, geriatric bland and the main buffet style dining hall in the basement underneath flourscent lighting left somehting to be desired. There was no dancing, no DJ,...

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Helpful?
1Thank Janet G
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Janet G Let me thank you for sharing your experience following recent stay at El Cid Castilla. Our company always welcomes positive and constructive criticism, as it helps us to improve our service and product. I am glad to know that you found our staff very friendly and attentive and that you took time to explore this beautiful city,...

Winnipeg, Manitoba, Canada
Reviewed 27 February 2012

We have been staying at the El Cid Castilla for years. Always a great time, wonderful staff. This year my mother took ill during our stay and the staff were amazing. One of the managers, Guiermo, saved my mother from falling down the stairs and took great care of us for the rest of our trip. Ricardo was our server...

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Helpful?
Thank Blaine M
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Blaine M Thanks for the time to share this comment. Also for your loyalty to keep staying with us. I am happy to read that once more you enjoyed your stay with us. The health of you and your family is very important for us; we like to take care of you as s family member. Our waiters, bartenders,...

Burnaby, Canada
Reviewed 26 February 2012

The pool and bar waiter excellent Francisco Renteria Adminstration The two girls Marisela excellent and Alejandrina

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Helpful?
Thank jamesc181793
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Jamesc181793 Thank you for spent your vacations with us. Also for the time to write this comment. Your happiness and satisfaction is the most important thing for us. We appreciate you the recognition to our staff, we thank you for that. We hope to see you again soon. Best regards, Raul Hernandez General Manager

Kelowna, BC
Reviewed 26 February 2012

We stayed at the El Cid Castilla at the beginning of January. Overall the rooms were clean, modern and comfortable. We opted for the Elite Program and were on the higher floors. This provided a beautiful view for sitting on the deck... and on a cooler windy day, we had nice shelter on the deck, as it is a partially...

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Helpful?
1Thank nettiez
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear nettiez Thank you so much for taking the time to write this detailed review. I was delighted to learn that you found our staff attentive and enjoyed of our facilities. Although I sincerely regret the issues you mention, I apologize for any inconvenience we may cause you. We take pride in assisting our guest´s needs with promptness but in...

Warba, Minnesota
Reviewed 25 February 2012

We just got back from a short trip to Mazatlan to escape the cold for few days. We we spent most of our trip at the hotel and loved every second of it and felt there was no need to leave. Everything was great from rooms, pillows, towels, food, service, awesome pools and beach and everyone is very friendly. I...

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Helpful?
Thank sara l
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Sara I No better place to visit than Mazatlan, and to stay El Cid . We were glad serving you during your vacation and to know that you enjoyed every aspect of the hotel. We will be waiting for you every time you want to escape from cold ; we would like pamper you even more and for more...

Edmonton, Canada
Reviewed 24 February 2012

First things first, food and most staff are excellent. Thats the only reason that i gave two stars. This resort is good for people who don't want to much excitement. The pool is great for younger kids and older people and thats all. Most day's that we were there you couldn't get any beach towels either and the idea of...

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Helpful?
2Thank DT1178
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear DT1178 On behalf of all the staff, thanks for selecting our hotel to stay. We are glad to read that you enjoyed the food service and the great service delivered by our staff, however, while most of the reviews on this website mention the great experience they had with us, we really regret that your stay was not what...

Kewaskum, Wisconsin, United States
Reviewed 22 February 2012

We would like to recommend our waiter at the Italian retaurant at El Cid Castilla. His name was Luis Crespo. He was the highlight of our excellent vacation at El Cid Castilla, Mazatlan

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Helpful?
1Thank David W
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear David W Thanks for recognizing the excellent job that Luis Crespo delivers, we agree with you, he is an asset to our company and are happy to have him as part of this great family that is El Cid. We look forward for your return. Warmest regards, Raul Hernandez General Manager

Saskatoon, Canada
Reviewed 21 February 2012

We need to feel safe, have good food to eat, clean comfortable rooms and good service. El Cid exceeded all of the above. For a resort in Mexico, this resort goes out of its way to provide guests the best vacation they can expect with a personal touch. We did not meet one staff member at the resort who did...

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Helpful?
2Thank Len H
CSElCid, General Manager at El Cid Castilla Beach Hotel, responded to this review

Dear Len H Definetely you chose the best option to stay, El Cid Resort. We are glad to know that we exceeded your expectations in all aspects of the hotel. Improvements are done constantly in our property, it is our interest to offer the most comfortable, modern and safer facilities to our guests, so it is nice to hear that...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 6,240 - ₹ 36,086 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid Castilla Beach Hotel staff and other travellers.
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Questions? Get answers from El Cid Castilla Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ocean view room is amazing! ”
craigdj2017, 10 Apr 2017 | Read review
“Ask for one of the refurbished rooms, we saw one that hasn't been updated and there is a big difference in looks and comfort. We stayed in the El Moro.”
685ginag, 8 Apr 2017 | Read review
“We had a great room location on the main level. ”
K3387SEthomasr, 7 Apr 2017 | Read review
“The shower water temperature is not consistent. Beware of really hot or really cold water coming out when you least expect it!”
207kristyh, 5 Apr 2017 | Read review
“When they say beach view, you actually get to see the beach!”
morganv996, 4 Apr 2017 | Read review
5 of 5
AMOMA
US$ 93* /night
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Booking.comUS$ 214
Expedia.comUS$ 214
PricelineUS$ 323
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*Disclaimer
Prices are for 1 room, 2 adults
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