We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

El Cid Castilla Beach Hotel

Save
Traveller (1628)
Room & Suite (527)
Storyboard
You may also like:
See all
Nearby Hotels
Overview
  • Excellent48%
  • Very good28%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“lobby bar”(176 reviews)
“time share”(168 reviews)
“la pergola”(74 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from El Cid Castilla Beach Hotel
Announcement: Click for details
Hotel deals
Offers from El Cid Castilla Beach Hotel
Announcement: Click for details
Hotel deals
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (4,276)
There are newer reviews for El Cid Castilla Beach Hotel
See the most recent reviews
Filter reviews
2,162 results
Traveller rating
814
733
374
146
95
Traveller type
Time of year
LanguageEnglish
More languages
814
733
374
146
95
Show reviews that mention
All reviewslobby bartime sharela pergolala alhambraitalian restaurantcastilla beachpool viewall inclusive packagea la carte restaurantsinformation desksushi barkids clubeuropean planbeach vendorsdinner buffetall inclusive plandinner reservations
FilterEnglish
Updating list...
1,101 - 1,105 of 2,162 reviews
Reviewed 14 April 2014

We stayed at the El Cid Castilla in Mazatlan from April 5th to the 12th and have never been so disappointed with a vacation. We have travelled throughout Mexico in the past staying at 3, 4 and 5 star properties. We were led to believe...More

5  Thank MichelleC262345
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 21 April 2014

Dear, MichelleC Thank you for taking the time to write such a detailed description of your recent stay with us. I am really sorry that your vacation was not what you expected it to be and that we did not come close to meeting your...More

Reviewed 13 April 2014

I spent a week at El Cid Castilla in March, and had the best time. The pools are so nice, and the location is perfect because it's right on the ocean! The food is great and there is lots of things to do! Special thanks...More

Thank Guest6868
Response from GMELCID, General Manager at El Cid Castilla Beach HotelResponded 14 April 2014

Dear, Guest6868 Many thanks for taking time and effort to share your wonderful experiences to the readers of the Trip Advisor. We are very glad to read about your kind review and charming words about the facilities, especially to know that you enjoyed the ocean,...More

Reviewed 11 April 2014

We had booked an ocean view room months ahead of time, we were put on the first floor with no ocean view whatsover, I complained and they put us on the ninth floor in this horrible room, so we went back to the first floor....More

Thank donavan04
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 12 April 2014

Dear Donavan04, Thank you for taking the time to write this review and filling us in on your recent trip. I regret to hear you did not have the best of times upon your arrival by having problems with your room. I do wish you...More

Reviewed 8 April 2014

I've stayed at other 3.5 star resorts in other Mexican cities, so I had a certain level of quality expectations going in. My overall experience was by no means horrible, but it wasn't good either. Service - everyone was friendly, and spoke excellent English. In...More

Thank Gordon L
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 9 April 2014

Dear Gordon, Thank you for your detailed feedback. I’m glad you found my staff to be very helpful and kind, I have communicated your feedback to the entire team at the hotel as I am certain that this will serve as a source of inspiration...More

Reviewed 8 April 2014

I'll start by saying that we have stayed at the Riu Emerald Bay in Mazatlan previously, and while it was a finer hotel from the point of view of the rooms and foyer, I can't honestly say I had a better time there than I...More

1  Thank Mugsy M
Response from GMELCID, Director General at El Cid Castilla Beach HotelResponded 9 April 2014

Dear Mugsy M , Thank you for taking the time to your this review. I am sadden to hear that you trip was not it’s finest and that you had a few minor inconveniences along the way. It is unfortunate you were not pleased with...More

View more reviews
Most Booked Properties in Mazatlan
See allSee all
About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Laundry Service
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Golf Course
Heated pool
Outdoor pool
Details
Price range
US$ 69 - US$ 358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 69 - US$ 358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#7 Family Hotel in Mazatlan
#10 On the Beach Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1628)
Room & Suite (527)
Pool & Beach (444)
Dining (193)
Family and Play Areas (20)
Amenities (11)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Vivi G
17 April 2018|
AnswerShow all 3 answers
Response from GMELCIDRESORTS | Property representative |
Dear guest, Thank you very much for contacting us through the forum questions of Trip Advisor. Regarding your question, yes you get a towel card on your arrival. And you also have towels in your room. We are pretty sure... More
0
Votes
Google Translation
Txn_Travelr
6 April 2018|
AnswerShow all 2 answers
Response from GMELCIDRESORTS | Property representative |
Dear Future Guest, Thank you for contacting us through the Trip Advisor forum questions. Regarding your question, of course you are able to eat at the Castilla and Moro if you are staying at el Cid Granada. We are sure... More
1
Vote
Google Translation
Pamela P
4 April 2018|
AnswerShow all 5 answers
Response from GMELCIDRESORTS | Property representative |
Dear Pamela, Thank you for contacting us through Trip Advisor forum questions. Yes, all our rooms have safes in there. We are pretty sure you will love your stay. Sincerely,
1
Vote
Google Translation
Room Tips
"Great place to stay!"
Read review
"Choose an ocean view room in the shorter buildings, not the towers."
Read review
"Get a room higher up if you can."
Read review
"Stay at El Moro not El Cid ( they are part of the same complex)"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing