We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

El Cid Castilla Beach Hotel

Travellers' Choice award winner
GreenLeadersPlatinum level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel
Panoramas (82)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,953 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,723: English reviews
Airmont, New York
Reviewed 2 days ago NEWvia mobile

We were treated like VIPs until we told them we were not interested in attending the timeshare presentation. After that, the attitude of the management completely changed. They're not there to give you the vacation you paid for...they're all about selling timeshares. I was very put off by the fact that there are no complimentary wifi spots anywhere on the...

 Report
Helpful?
Thank SP1_1971
Calgary, Canada
Reviewed 3 days ago NEW

We thoroughly enjoyed our time at this resort. The property is a bit older, but very clean & very well maintained. Rooms are well appointed and comfortable, the only thing I really missed was that there was no mini fridge in the rooms. What makes this resort standout is the staff hands down! By far the best service I have...

 Report
Helpful?
Thank Thaidra
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Thaidra, First of all I will like to thank you for taking the time to share with us your comments. It is through guest reviews such as yours that we can assess the standards of our service, and therefore make changes, so as to meet and exceed your expectations. I am very pleased to hear that our staff attended...

Reviewed 3 days ago NEW

El Cid is a very nice resort. Very clean and staff is very friendly. We had a lot of fun with our servers Roberto at the pool and Jonathan. They did a great job. The food was good, except I think they need to take better care of the lunch buffet. Not sure if that's how our group got Montezuma's...

 Report
Helpful?
Thank lovestopartyNov09
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us on Trip Advisor regarding the experiences with our staff, our service and our facilities. Our objective is to always provide the best service to our guests, so reading this kind of comments makes us realize that we are doing a great job. We will be awaiting...

Winnipeg, Manitoba
Reviewed 4 days ago NEW

This place is great. Good location, excellent beach. Food was very good, lots of variety. Nightly shows entertaining but does need to change it up. We were there 3 weeks. Would be nice to know when Pergola was open for lunch as wasn't always. Staff was very friendly. Beds & pillows not that comfortable but that's Mexico. This was my...

Review collected in partnership with this hotel
 Report
Helpful?
Thank traceyp586
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Thank you for taking the time to share with Trip Advisor your comments regarding the experiences you had during your stay with us at El Cid Castilla. It is awesome to hear that you found our complex as a great place and very affordable. Your comments are very important to us to continue improving our services every day....

Spicer, Minnesota
Reviewed 4 days ago NEW

This was my second time to El Cid Castilla and will not be my last. We traveled in a group of 11. Check in was a breeze! We were offered Elite status if we would give up our Ocean View rooms, we did and it was great. I know we did not take advantage of our new status like we...

 Report
Helpful?
Thank lissa0816
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Lissa, Wow! Such an awesome comment. Thank you for sharing your experience with us through Trip Advisor regarding your recent stay with us at El Cid Castilla. I am very pleased to hear that all our staff attended to all of your expectations and specially Osvaldo who was a great waiter and made your vacation something unforgettable. Be assured...

Buffalo, Minnesota
Reviewed 5 days ago NEW

First time at El CID! Service was exceptional,everything was neat and clean! View from room was beautiful, the pool and ocean all in one! Check in was a breeze! We came with a group of 17 other people, some had been here before, some had not. Check in was a breeze, and we were offered upgrade wristbands, from light green...

 Report
Helpful?
Thank gingere1967
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I am very happy to know this was your first time at El Cid and that you enjoyed a excepcional service in a beautiful place. Thank you for taking the time to share your review with us regarding your experiences through Trip Advisor. And also I am very pleased to hear that Felix went above and beyond your...

Atwater
Reviewed 5 days ago NEW

The food was nasty, mostly the same day after day. You couldnt get to the beach without getting run over from street venders try to sell you things and we walked the beach a lot and a long way in both directions the street venders were only in front of our hotel makes you wonder. Sleep at night for us...

Review collected in partnership with this hotel
 Report
Helpful?
Thank 18stevenu
Mohall
Reviewed 5 days ago NEW

Seven of us booked this trip and were very relaxed during our 8 day, 7 night stay. the employees were very helpful, and always keeping our needs in mind, no matter how poorly we tried to explain in our broken Spanish what we wanted. Our drink glasses were kept full, and our plates full of very nice authentic food. the...

Review collected in partnership with this hotel
 Report
Helpful?
Thank moclair
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, Wow! Such an amazing comment. Thank you for sharing your experience with us through Trip Advisor regarding your recent stay with us at El Cid Castilla. Comments like yours motivate us to always try to improve the quality of our service, and It is very good to know that we met all your expectations, food, services, facilities, location...

Lester Prairie, Minnesota
Reviewed 5 days ago NEW

Very nice time at El Cid. Check in went ok, we were supposed to have a ocean view room. They didn't have our room ready for 2 nights, so they upgraded us to the elite package. It's was a nice upgrade but would have been better to just check in straight to our ocean view room. Food was great, pools...

Review collected in partnership with this hotel
 Report
Helpful?
Thank jsinz
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, I am very pleased to hear that our staff was incredible and very helpful, making of your vacation at El Cid something special. Be assured they will receive recognition for their good efforts. Thank you very much for the time you took sharing your comments regarding your stay with us. We look forward to seeing you next time...

Becker
Reviewed 5 days ago NEW

Was plenty of food and drinks just wish that since my trip was an all inclusive, thought it should have had basic food 24/7 or until like 3 am so like pizza burgers or simple stuff.. rather then just breakfast lunch and supper. After a night of drinking a guy gets hungry! Also elevators on the tower seemed to be...

Review collected in partnership with this hotel
 Report
Helpful?
Thank kylelawrences
kponzo, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Guest, First of all I would like to thank you for taking the time to write us your comments regarding your recent stay in Mazatlan. I am very glad to hear that you enjoyed your stay and that you had a great time in a great place. Your comments are very important to us to continue improving our services...

1,728 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1454)
Viewed
Hotel & Grounds (220)
Viewed
Pool/Beach Area (348)
Viewed
View from Room (167)
Viewed
Room/Suite (119)
Viewed
Business Centre/Function Rooms (8)
Viewed
Dining (115)
Viewed
Bathroom (15)
Viewed
Family/Play Areas (10)
Viewed
0:18
Videos (4)
Viewed
Other (448)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (248)
Viewed
Amenities (11)
Viewed
Beach (14)
Viewed
Ocean View (28)
Viewed
Pool View (23)
Viewed
Presidential Suite (101)
Viewed
Dining (61)
Viewed
The Hotel (10)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Room/Suite (4)
Viewed
Dining (4)
Viewed
Family/Play Areas (5)
Viewed
Pool/Beach Area (6)
Viewed
Hotel & Grounds (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Mazatlan hotels
0.1 km away
El Cid El Moro Beach Hotel
0.6 km away
El Cid Granada Country Club
1.4 km away
Hotel Playa Mazatlan
Hotel Playa Mazatlan
#4 of 80 in Mazatlan
1,654 reviews
Show Prices
Show Prices
Show Prices
6.7 km away
Pueblo Bonito Emerald Bay
0.2 km away
The Inn at Mazatlan
The Inn at Mazatlan
#7 of 80 in Mazatlan
620 reviews
1.2 km away
Oceano Palace
Oceano Palace
#65 of 80 in Mazatlan
857 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 6,250 - ₹ 24,598 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, BookIt.com and Jetsetter so you can book your El Cid Castilla Beach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from El Cid Castilla Beach Hotel staff and other travellers.
143 questions
Ask a question

See all questions (143)

Questions? Get answers from El Cid Castilla Beach Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms have view of the beautiful sunset!”
 of 5 bubbles lovestopartyNov09, 17 Feb 2017 | Read review
“2nd floor had a great view of both pool and ocean!”
 of 5 bubbles gingere1967, 15 Feb 2017 | Read review
“the beds were quite hard, and there was not a TV channel guide to follow. Pretty stupid thing to complain about huh! We spent a great amount of time on the Balcony and by the pool or in chairs on the beach. The in-room coffee pot was a plus, altho another envelope of coffee would have been nice. We place a pool towel the floor for a rug to wipe the sand from our feet when slipping into bed. the Compfortors we very heavy and I felt guilty pushing them on the floor to sleep. A light blanket would have been of more use. ”
 of 5 bubbles moclair, 15 Feb 2017 | Read review
“Great rooms always hot hot showers!”
 of 5 bubbles kylelawrences, 15 Feb 2017 | Read review
“Call before you leave to make sure your rooms are as ordered.”
 of 5 bubbles J4130PYtonyc, 14 Feb 2017 | Read review
5 of 5