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El Cid Castilla Beach Hotel

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El Cid Castilla Beach Hotel
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2,736 Reviews from our TripAdvisor Community

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Showing 1,584: English reviews
Calgary, Alberta, Canada
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 days ago NEW via mobile

So the food was of a nice variety, the rooms were big and clean, it is a very big resort- very busy- convention after convention. There were times that we could not eat in the regular dining hall because they would have it closed for convention activities. So the convention people would still be at the pool at 3 in... More 

Helpful?
Thank Marsha D
Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 days ago NEW

Just returned last week from a one week stay at El Cid Castilla. We are a group of eight golfers who have been staying at this property for the last seven years. Every year our experience gets better and better. The food, amenities, golf and staff are outstanding! We had the pleasure of meeting the new GM German Fayyad who... More 

Helpful?
Thank Miguel S
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Miguel S, Wow, what a great testimonial! I just wanted to say thank you for taking time to write a review about your experience with us and we appreciate your willingness to share it with future travelers. We greatly appreciate when guests take the time to let the world know about their experiences. We are so happy that your... More 

Las Vegas, Nevada
Level Contributor
5 reviews
Reviewed 3 days ago NEW

Loved the pools and food my kids had a blast on the water slides and playing with other guest. The only down side was the beds, they were on a concrete base which made them very hard. I did love the shower and the room had lots of storage space for clothes and luggage. We spent 7 days there and... More 

Helpful?
Thank Ezumaya
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Ezunaya, I'm so glad to hear that you spend a great time here. Your sincerely review is much appreciated as the follower of TA can have a best picture of what expected here. I would like to know in regards your issue with when you were still here, we have a extra foamys to make the beds more soft.... More 

Salmon Arm, Canada
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 4 days ago NEW

Check in was quick and efficient. Careful of desk behind you on he other side of lobby - time share folks. We got hooked (didn't buy but decided to have a look) and negotiated two large bottles of tequila plus an excursion. They will give away pottery shot glasses too....very cool. Got a room on the 9th floor with balcony.... More 

Helpful?
Thank ShawnnChris
Flossmoor, Illinois
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 days ago NEW

We spent 4 days in this beautiful resort and were happy. Large swimming pools, many restaurants and bars, long white sandy beach with friendly, swimmable Ocean and gorgeous sunsets. The only two reasons I didn't rate it 5 stars are: 1) that the management should invest in their own staff and have them become more fluent in English. This may... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Stefano G
Wetaskiwin, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

Right from airport arrival to check out... the service and the people were top notch, we couldn't have been treated any better. Susana is amazing, always making certain that her clients are taken care of. The food and service in the restaurants is very high quality. Shark and Ramon deserve recognition,they make sure everyone is taken care of and are... More 

Helpful?
1 Thank MT970002
Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Stayed 10 days for a golf tournament. Upgraded to ocean view and enjoyed it greatly The only complaint was the desk issued us some wristband to wear.The hotel also gave us an ID card.After forgetting it and being questioned for it at a pool side table and not trusting us we never frequented any of the properties restaurants or lounges.Plenty... More 

Review collected in partnership with this hotel

Helpful?
Thank Thomas S
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

El Cid was amazing , so relaxing and enjoyable. We loved the activities and the black jack tournament ! Highly recommend! The hotel was so clean and the staff was very friendly. The activity people , including Dante were great !

Helpful?
1 Thank Abe A
Langley
1 review
Reviewed 1 week ago

El Cid Castilla was beautiful, the activity team (Jorge, Nacho, Cinthya, Jesus Jimenez, Cesar, and many others) made our stay the best experience. They became our friends and made each day a blast! Miss Mazatlan already and all the friendly faces :) Definitely looking forward to going there again!

Review collected in partnership with this hotel

Helpful?
Thank robf102
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear robf102, We are pleased you loved your trip and did enjoy your stay. Your praises of El Cid Castilla and staff, especially Jorge, Noche, Cinthya, Jesus Jimenez, Cesar, are greatly appreciated. We are pleased you enjoyed all of our amenities, great facilities, and felt as if you were treating yourself. We enjoy being able to create the ultimate getaway.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Dante Great service, outstanding activities, good food and drinks.will come back soon. Staff is helpful. They help one of our members, who is handicapped . The maid service is wonderful. The activity director has age appropriate activities. We love sitting by the warm pool, listening to the music.the view of the harbor is great.

Helpful?
1 Thank Christa M
GMELCID, Director General at El Cid Castilla Beach Hotel, responded to this review

Dear Crista M, The reviews that El Cid Castilla Beach Hotel receives on Trip Advisor are a joy for us to read. We are able to receive honest evaluations of our property, our service, and the overall experience each guest has. These reviews also assist potential guests decide between us and our major competitors. We now have the opportunity to... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Nestled in the heart of Mazatlan's Golden Zone with splendid views of the ocean, refined comforts, and warm, friendly service, El Cid Castilla Beach offers a delightful combination of sun and fun for all ages. Relax on our beautiful sandy beach as the Pacific laps at your toes, sip a refreshing beverage at one of our two connecting pools or enjoy a gorgeous sunset from your balcony as it melts on the horizon. Serving as a tropical oasis for unforgettable getaways, Castilla's vibrant location makes it the perfect retreat for entertainment seekers as it is just a few sandy steps away from the energetic nightlife, enjoyable shopping, and restaurants including Senor Frogs restaurant and disco on site. • Ideal for Friends and Families • European, All Inclusive and Elite All Inclusive Plans • Three restaurants with international cuisine • Kids Club (From 10am -10pm) • Teens Club (From 11am-7pm) • Theme night dinner buffets with live entertainment • Two expansive, connecting free form pool with swim up bar • Beach front property with aquatic center • Pronatours Tours Desk • WIFI Internet Access • El Cid Golf & Country Club, offering golf, tennis, spa, and fitness center • Only 18 miles from Mazatlan Airport ... more   less 

Additional Information about El Cid Castilla Beach Hotel

Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 5,950 - ₹ 22,160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cid Castilla Beach Hotel 3.5*
Number of rooms: 500
Reservation Options:
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Also Known As:
Hotel El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Hotel Style:
#2 Top resorts Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Business Hotel in Mazatlan
#8 Family Hotel in Mazatlan
#12 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from El Cid Castilla Beach Hotel staff and other travellers.
113 questions
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Questions? Get answers from El Cid Castilla Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great location, rooms are big”
 of 5 bubbles Ezumaya, 30 Nov 2016 | Read review
“Ask for an Ocean view room”
 of 5 bubbles StefanoG524, 28 Nov 2016 | Read review
“We liked having a close to ground level room so we could pop in and out throughout the day without to much hassle”
 of 5 bubbles stephchats, 15 Nov 2016 | Read review
“I dont know which rooms to recommend. try to stay away from the Castillo tower to avoid the street noise at night time.”
 of 5 bubbles playa_b, 13 Nov 2016 | Read review
“Air conditioners in the rooms could not keep up with the high temperatures encountered during our stay. As well, the housekeeping was hit and miss as some days it was good, dependent upon the housekeeper, and sometimes very bad. Often no face clothes or bath mat. ”
 of 5 bubbles jamesfD3219PM, 10 Nov 2016 | Read review
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