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5/2/2018 6/2/2018
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    Luna Palace Hotel & Suites

    Av. Camaron Sabalo s/n, Mazatlan 82100, Mexico
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    5/2/2018 6/2/2018
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     2 people are viewing this hotel
    US$ 111
    US$ 92
    SAVE US$ 19
    US$ 111
    US$ 92
    Traveller (195)
    Room & Suite (95)
    Pool & Beach (91)
    Overview
    • Excellent52%
    • Very good24%
    • Average11%
    • Poor4%
    • Terrible9%
    Travellers talk about
    “pool area” (18 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Kitchenette
    Concierge
    Wheelchair Access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    Babysitting
    Private Balcony
    3.0 Star Hotel
    All hotel details
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    Rooms
    5 Feb6 Feb
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    JPMiles / Payback Arrow
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    JPMiles / Payback Arrow
    Reviews (525)
    Traveller rating
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    1 - 5 of 260 reviews

    Reviewed 2 weeks ago

    I do like this hotel. The staff are so kind and the service in the room was topnotch. Our room was clean as were the sheets/bedding. The TV was fine. The view was outstanding. When you check in, they do ask for a security deposit...More

    Thank SunnyBeaches_09
    Response from conciergeAna, concierge at Luna Palace Hotel & SuitesResponded 1 week ago

    ear SonnyBeaches_09: Thank you for taking your time and sharing your experience at Luna Palace Hotel, we are pleased to know that you had a pleasant stay, referring to your comment on the hot water, we informed you that we had to change the water...More

    Reviewed 3 weeks ago via mobile

    Luna Palace has fewer rooms than most beach front resorts so the palapas and pool were never crowded - we could always find open lounge chairs. You do have to turn in a card for towels though and wear a wrist band. There is no...More

    Thank AlliHossack
    Response from conciergeAna, CONCIERGE at Luna Palace Hotel & SuitesResponded 2 weeks ago

    Dear AlliHossack : It was a pleasure to serve you during your stay in room 3007 of Hotel Luna Palace. As a valuable guest your comments and suggestions are of great importance to us, because thanks to them we identify areas of opportunity. We will...More

    Reviewed 4 weeks ago via mobile

    I believe this is the smallest and oldest of the four Palace hotels in the Golden Zone and I have to say we enjoyed everything about this hotel; very clean and amazing staff, it was quiet day and night with the exception of lovely weddings,...More

    Thank Karen C
    Reviewed 16 December 2017

    Nice pool, loud music, clean and neat. Service was good and plenty of loud Mexican music. You can get a real feel of Mazatlan at this resort. Don't expect to get an afternoon nap, lots of activities going on keeping you and your family busy.More

    Thank Maria L
    Response from conciergeAna, CONCIERGE at Luna Palace Hotel & SuitesResponded 17 December 2017

    Dear Maria L : Thank you very much for choosing Palace Hotels as your resting place and sharing your experience with us. I am pleased to know that our team has contributed greatly to make your stay memorable. We are committed to providing you with...More

    Reviewed 14 December 2017

    We recently went to Mazatlan for a 10-day holiday and unfortunately stayed at this hotel. The desk staff did accommodate our request for a room on the 8th floor with an ocean view, which was great. Another positive was the cleaning and restaurant staff who...More

    Thank Ruby15432
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Concierge
    • Multilingual Staff
    • Laundry Service
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$ 65 - US$ 238 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Business Hotel in Mazatlan
    • #5 Top resorts Hotel in Mazatlan
    • #8 Romantic Hotel in Mazatlan
    • #10 Family Hotel in Mazatlan
    • #13 On the Beach Hotel in Mazatlan
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 71
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Orbitz, Booking.com, Expedia, Hotels.com, Travelocity, Evoline ltd, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your Luna Palace Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Luna Palace Resort All Inclusive ,
    • Luna Palace Mazatlan
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    Traveller (195)
    Room & Suite (95)
    Pool & Beach (91)
    Dining (31)
    Hotel & Grounds (125)
    Bathroom (3)
    Family and Play Areas (1)
    Business Centre & Event Rooms (1)
    Nearby
    Nearby HotelsSee all 80 hotels in Mazatlan
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    izzydito
    27 December 2017|
    AnswerShow all 4 answers
    Response from conciergeAna | Property representative |
    Dear Izzy dito Effectively we have chairs and lounge chairs in our pool area, on the beach we have palapas but the lounge chairs can be lowered. What I can see when I swim in the pool, are small banks for when in the pool... More
    0
    Votes
    Google Translation
    Terry E
    12 December 2017|
    AnswerShow all 2 answers
    Response from HOTELES_PALACE_MZT | Property representative |
    Dear Terry, Guests are welcome to bring their own food. Please note all of Luna Palace's rooms include a fully equipped kitchenette so we actually expect our guests will be preparing or storing their own food. Luna is a... More
    0
    Votes
    Eileen G
    11 October 2017|
    AnswerShow all 3 answers
    Response from Alex B | Reviewed this property |
    Yes you can walk along the beach in front of the hotel. The hotel also provides chairs. At the time we were there which was in The summmer yes you could swim in the water
    0
    Votes
    Room Tips
    "I would not recommed this hotel to anyone."
    Read review
    "All rooms are ocean view...just don't go there on weekends or ask whether private parties are planned..."
    Read review
    "We had a one bedroom facing the ocean, Room 7001 and then a junior suite also facing the ocean 7007. Would..."
    Read review
    "All rooms have ocean views. I think there are eight floors. I was on the seventh, and the views were nice."
    Read review
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