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Oceano Palace

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Oceano Palace
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857 Reviews from our TripAdvisor Community

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Showing 352: English reviews
McHenry, Illinois
Reviewed 4 days ago NEW

Great location, nice rooms, very very slow elevators,very reasonable. The music from the "Band on the Beach" is unbelievably LOUD, so having a ocean view room is certainly not worth the money. The "Mountain View" rooms have the constant noise of the bars, till all hours of the night. Staff is very nice, and very helpful and friendly. To many...

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Helpful?
1Thank TSkip
Reviewed 3 weeks ago via mobile

I took my 3 children here, we were supposed to come back Friday, we cut our trip short by 3 days and came home Tuesday. All 3 of the kids got very ill. I went down to ask for more bottles of water (you only get 2!) and was told the first day was free after that you pay for...

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Helpful?
2Thank Brittany H
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay at Oceano Palace. We regret to hear that we did not meet your expectations and as a result, you did not experience the family vacation you hoped for. We take positive and negative comments very seriously and we are reviewing what services and amenities need improvements....

Reviewed 16 January 2017 via mobile

This property is kept clean ,and the staff is friendly but you will struggle if you don't speak Spanish .This is a Noisy property with street front Bars and restaurants that party Very loud until the early Morning ,pay for the Ocean View .This is a locals Hotel and The All inclusive may include you eating at someone's wedding or...

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4Thank Rebecca F
Oxnard, California
Reviewed 31 December 2016

Don't stay in this dump,To start off I had to walk a block from the hotel to get ParkingI check in and go to the room to rest and watch tv,guess what Nooo remote control do I go down stairs and wait in line to get a remote control.I come back to the room and try to relax turn on...

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Helpful?
1Thank pattycavalos
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thanks for leaving your comment about your 2 hours stay at our hotel. Perhaps we started on the wrong foot with our service. It would have been fair to wait for one or two days before sharing your review. It would have given you an ample opportunity to check out our common areas, food, bar service, location, daily entertainment, etc....

Charles Town, West Virginia
Reviewed 20 December 2016

We chose Oceano Palace Beach Hotel as a one night transition from our flight out of the USA to our reserved Condo. It worked out perfectly as a clean comfortable place to stay for the night, as we arrived in Mazatlan very late (checking in after midnight). The Oceano staff saved the room for us on a "Late Check In"...

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Helpful?
Thank TravelYourWorld
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay. We read each one of the comments guests share and we follow up on any issues shared with us. We are thrilled to hear you had such a great experience even if it was a very short stay. Oceano is indeed a very festive and fun...

Reviewed 19 November 2016 via mobile

If you want peace n quiet this is not the resort for you. Between the DJ pool loud music, deigos club next door and the mariachi band that shows up 5 times a day I'm about to shoot myself. At times all 3 noise factors are going on at once. This is a Mexican resort. Very few other nationalities here....

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Helpful?
2Thank ciba n
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Dear guest, Thank you for taking the time to leave your comments about your recent stay. We read each one of the comments guests share and we follow up on any issues shared with us. I am sorry to hear you did not have a restful stay because of the noise generated by the different activities going on at the...

Houston, Texas
Reviewed 18 November 2016

How are you going to place 5 adults in 1 room with 2 single beds and say they booked our other room by mistake, then was told most likely they would have a room the next day and for now offer a roll out bed and never bring it to the room , we called several times and even went...

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3Thank Veronika D
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

On behalf of Oceano Palace please accept our most sincere apologies for the bad experience you said you had when you stayed with us. We take every comment seriously and share with our management and staff the positive and negative feedback we receive. Respectfully, we would like to address all the issues you mentioned. It would be of great assistance...

Calgary, Canada
Reviewed 11 November 2016

Great views, nice rooms, very average food. This is a budget Mexican hotel. Only the waiters speak passable English. Their service was excellent!! Pizza, steak, and any premium liquor (smirnoff?) is extra charge. You should eat most of your dinners out at the many great restaurants in Mazatlan. Had a very noisy room as the lock off doors between suites...

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3Thank bling2016
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to leave your comments about your recent stay. We read each one of the comments guests share and we follow up on any issues shared with us. We are glad to hear you enjoyed your stay overall. As you well mentioned, we do have competitive rates and we try to offer the best service...

Calgary, Canada
Reviewed 18 October 2016

From the front end check-in to the friendly service in restaurants, bars and poolside service; I found everyone to be so kind and accommodating! Rooms were cleaned every day and if required, linens changed on the beds.

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3Thank Ddnph2
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for your review. We will certainly share your comments with our staff. They are very proud of their work. We are a locally owned and operated resort so to us is more than just a hotel it is also part of our heritage and we are proud of our service. We hope to welcome you again at Oceano...

Calgary, Canada
Reviewed 15 October 2016

We spent one week from Qct. 01 - 08 2016 in this hotel in room 712. Rooms on the 7th floor were nice,clean and a good ocean view. The staff were very friendly. The room was clean. We loved it, we would go again!

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2Thank jiangnan2016
HOTELES_PALACE_MZT, Public Relations Manager at Oceano Palace, responded to this review

Thank you for taking the time to share you experience at Oceano Palace. We will be sharing your comments with our staff. We are neither the biggest hotel in Mazatlan nor the most luxurious however, we are proud of the years of service our family has put into our business and the thousands of guests we have received over the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Meeting Rooms
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Oceano Palace is our signature property with 255 rooms, some of them with an equipped kitchenette, that were renovated in 2014. It is available in European Plan and All-Inclusive. It features daily shows, a fully equipped gym, heated pool, daily pool activities and music. Our amenities include a fully equipped gym with the free services of a personal trainer and babysitting services at an additional charge. Our property is located right on the Golden Zone of Mazatlan, overlooking Birds Island. Our location features spectacular views of the Pacific Ocean and wildlife on the island. Our food service includes: La Terraza: Mexican Food Roxy Bistro: Pizzas and Steaks Grand Central Bar: Sushi Bar Our All-Inclusive Plan of their meals at their local restaurant in addition to a set number of dinners at our other restaurants and properties. Details: - 7 Night all-inclusive vacation includes 3 dinners at our other properties & restaurants - 5 Night all-inclusive vacation includes 2 dinners at our other properties & restaurants - 3 Night all-inclusive vacation includes 1 dinner at our other properties & restaurants Location 30 minutes away from airport, 15 minutes from downtown, 10 minutes from aquarium, and 10 minutes from golf courses. ... more   less 

Additional Information about Oceano Palace

Address: Av. Camaron Sabalo No. 2601 | Sabalo Country Club, Mazatlan 82103, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 3,226 - ₹ 17,004 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oceano Palace 3.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Oceano Palace Hotel Mazatlan
Oceano Palace Mazatlan
Hotel Style:
#29 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Oceano Palace staff and other travellers.
28 questions
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Questions? Get answers from Oceano Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower rooms are newer, but I was told older rooms have been renovated.”
 of 5 bubbles bling2016, 10 Nov 2016 | Read review
“Ocean view if possible....hotel was quiet”
 of 5 bubbles Ddnph2, 18 Oct 2016 | Read review
“Ocean view, top floors are .”
 of 5 bubbles jiangnan2016, 15 Oct 2016 | Read review
“Ask for an ocean view room! With a small tip left each day you will have remarkable service!”
 of 5 bubbles 378jeannined, 17 May 2016 | Read review
“Foreigners not welcome, only Mexicans!”
 of 5 bubbles LindaJ369369, 2 May 2016 | Read review
5 of 5