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Hotel Playa Mazatlan

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1,593 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Playa Mazatlan
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Showing 696: English reviews
Seattle, Washington
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 January 2013

We have just returned from our fourth stay at Hotel Playa Mazatlan. We stayed in room #5001 from 1/14/2013 departing 1/25/2013. First of all, I want to rebut the preposterous review submitted on January 14, 2013, that rated the cleanliness of this hotel a 2. That is absolutely ridiculous. Hotel Playa Mazatlan is spotless. There is not a time of... More 

Helpful?
2 Thank Tanzio_it
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear Valued guest (Tanzio_it) I am writing to thank you not only for your posting, but what sounds to be years of loyalty to our destination and property. I am deeply touched by your comments and willingness to defend our standards as per other client’s comments. It is notable that you have taken the plunge into Mazatlan culture and traveled... More 

Los Angeles, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2013

The trip was amazing. This hotel is a beautiful, cozy gem among the glitz and glam of the golden zone. The beach in front of the hotel is perfect for lounging and sunbathing, with an island off shore that can be reached by kayak, catamaran, jet ski - great for adventure, super fun. I highly recommend it.

Helpful?
1 Thank Rashell G
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Rashell G) I would like to personally thank you for taking the time to rate and comment about our property. It is important for us to hear more of our guests opinions so that we may continue to offer good service where it is well received and strive for perfection in the areas of opportunity that are... More 

Kent, Washington
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 January 2013

We didn't stay at the hotel but did go to the fiesta. Over the years I've seen the show multiple times. The first couple of times it was well worthwhile but more than that probably not. I take first time visitors to the fiesta and they really enjoy it - the food is decent (buffet style), drinks, after the first... More 

Helpful?
Thank Williejim07
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued customer (Williejim07) I am writing in response to your comments about the Mexican Fiesta show. As one of the members of the family of owners and current management team, I find it concerning when we receive either complaints or unsatisfactory notes from our clients and guests. For this reason I would like to comment on some of the... More 

Grande Prairie, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 January 2013

Mazatlan itself is very nice, the best part is that everything is close and instead of driving everywhere you can enjoy a short taxi ride or choose to walk. Our resorts beach was breathe taking and only a boat or skidoo ride away from a private island with a nice beach, beers and fresh lobster. Now the downside, although the... More 

Helpful?
3 Thank Kristina S
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Kristina S) I am writing in response to your comments about your stay with us during January 2013. I would like to personally take the time to address some of the points that you mention, in the hopes of clarifying, resolving and earning your trust back as a future guest. As a member to the family of... More 

Riverside, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 January 2013

Once a year since I was a little kid I have been staying at the Playa with my family, I love this place and can't wait to go back, it's been to long since my last stay. The food is the best, the staff is the best. Now that I have children of my own I would like to take... More 

Helpful?
1 Thank davecarreno
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear guest (davecarreno) I would like to personally thank you for your continued loyalty to the hotel, we feel honored that we have the opportunity to continue building memories for you and yours. Please do not hesitate to contact me for any questions that you have. Best Wishes and Safe Travels, Lance T. Vient, BSM/MKT General Operations Manager Hotel Playa... More 

carlsbad, ca
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 January 2013

We spent Christmas at the Playa as we have done in the past. It's always such a fun experience there, the rooms are clean and the ocean views are amazing. The only down side is the music in La Terrazza seems to go on forever, sometimes until 2:00AM, and some of the newer restaurants that we were anxious to try... More 

Helpful?
Thank penibal
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (penibal) I would like to begin by thanking you for posting such a positive comment about our hotel as well as your continued loyalty to our brand. I would also like to apologize for any inconvenience caused by the music in La Terraza, as you know Mexican people on the whole love to celebrate and be rowdy,... More 

Sherwood Park, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 January 2013

We just recently returned from Hotel Playa Mazatlan and once again had an incredible experience. We have stayed at this hotel 3 times now and each and every experience has exceeded our expectations. The beach is beautiful, the staff are so kind and accomodating and the rooms are clean and spacious. The hotel is close to all the ammenities in... More 

Helpful?
2 Thank xmnbot
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (candysteve) I would like to personally thank you for your comments, vote of confidence and promise to return. It is always pleasing to hear when we gain the trust of a return client. Please do not hesitate to contact me direct if I can be of service or assistance in planning your next trip. I will personally... More 

Oregon
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 January 2013

We stayed several nights at this large, clean hotel on the beach in Mazatlan. At first we stayed in a lower-priced garden view room, but actually they gave us an ocean view. The room was clean and comfortable though there was some noise from the corridor outside. The beach is flat and long with no big dropoff so you don't... More 

Helpful?
3 Thank travhappy
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (travhappy) I would like to personally thank you for your recommendation to stay here at the hotel, I am glad to hear that you traveled all the way from Oregon and felt a relaxing safe ambience in and around the hotel as well as the rest of the city. I will continue to strive for excellence in... More 

Spokane
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 December 2012

I have never really stayed at an all inclusive before. The food was good-service was very good, and we had a great time at the pools (met a ton of Canadians!) and the barbeques on the beach were nice. In many ways it reminded me of a cruise-you have to be somewhere at a certain time, and you are only... More 

Helpful?
1 Thank SpokaneWendi
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (SpokaneWendi) I am writing in response to your comments. I would like to begin by thanking you for taking the time to let the world know about your experience at our hotel. It is important to me, as a member of the management staff, to make sure all of our guest leave with a positive experience and... More 

Las Vegas, Nevada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 November 2012

is one of the best hotels we stayed in quality of service better ono presonal very clean very friendly and all-inclusive service they recommend we return to the same hotel, the beach very well and the treatment of waiter alferdo especil well in that we waited on the beach and all the staff very friendly if back in 2013 ..

Helpful?
5 Thank claudio q
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review

Dear valued guest (Claudio q) I am writing to you in appreciation for your gracious comments about our property and the service offered by our staff. In particular, that of our beach waiter Alfredo, I will personally congratulate and thank him on your behalf. We will look forward to being of service to you and your family in the up... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Mazatlan

Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 4,924 - ₹ 10,670 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Playa Mazatlan 3*
Number of rooms: 404
Reservation Options:
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Also Known As:
Playa Hotel Mazatlan
Mazatlan Playa Hotel
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Hotel Style:
#2 Business Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
#5 Best Value Hotel in Mazatlan
#6 Family Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Mazatlan staff and other travellers.
71 questions
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See all questions (71)

Questions? Get answers from Hotel Playa Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think there is a quiet room anywhere but they all have something special about them - overlooking the beach, by the kid's pool, Etc.”
 of 5 bubbles pat555too, 26 Nov 2016 | Read review
“North tower is quieter. Ocean view is great. Get an upgraded room.”
 of 5 bubbles izzydito, 6 Nov 2016 | Read review
“Rooms on North side quieter”
 of 5 bubbles geraldk263, 2 Nov 2016 | Read review
“The boutique rooms are worth every penny.”
 of 5 bubbles gtcoupe65, 7 Oct 2016 | Read review
“Corner rooms, ocean views are larger.”
 of 5 bubbles happytraveler177, 6 Oct 2016 | Read review
5 of 5
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