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Hotel Playa Mazatlan

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Traveller (1285)
Room & Suite (540)
Pool & Beach (374)
Overview
  • Excellent60%
  • Very good24%
  • Average9%
  • Poor4%
  • Terrible3%
Travellers talk about
“casa roberto”(14 reviews)
“golden zone”(92 reviews)
“joe's oyster bar”(32 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,046)
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865 results
Traveller rating
439
251
99
45
31
Traveller type
Time of year
LanguageEnglish
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439
251
99
45
31
Show reviews that mention
All reviewscasa robertogolden zonejoe's oyster barocean viewshrimp factoryzip lineitalian restaurantbeach servicebeach areabeach vendorshotel restaurantmexican fiestaopen airmain poolnorth sidecommon areasgreat beach
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1 - 5 of 865 reviews
Reviewed yesterday

I'll be bringing my Grandson back for the 7th time in November; we won't stay elsewhere! He will turn 12 on Thanksgiving Day at the Playa and is so excited to return. From the time we step out of the cab, until we depart....we are...More

Thank imissMaz
Reviewed 2 weeks ago

Reception employees were overall not too friendly. Money exchange is a headache there. The snack bar cashier from Sat July 28th between 3pm and 5pm was rude. My son cut himself on his foot from opening the room fridge, and I called to request a...More

1  Thank Cynthia R
Response from Hotel_Playa_Mazatlan, Gerente at Hotel Playa MazatlanResponded 4 days ago

Dear valued guest (Cynthia R) We appreciate you taking the time to post your comments and inform us of your experience. Please note that our level of service and capacity to provide has always been a distinction that differentiates us from the rest. I will...More

Reviewed 3 weeks ago

For our family vacations to Mazatlan we read up extensively the reviews of many hotels and this one had a relatively positive balance of folks in favor and against. Some typical complaints were of the "overcrowded/long lines/dated/Sinaloa 'banda' music on the beach/poor wifi" variety. During...More

Thank John C
Response from Hotel_Playa_Mazatlan, Gerente at Hotel Playa MazatlanResponded 2 weeks ago

Dear valued guest We greatly apprecciate your warm thoughts, thank you so much for sharing as this allows other travelers to consider Hotel Playa Mazatlan as a future Vacationing spot!! Hope to be of service once again. LTVient

Reviewed 15 July 2018 via mobile

We stayed at Hotel Playa Mazatlan with our family and 3 other families. From the moment we walked in,everyone at the Hotel was friendly and helpful. I recommend the all inclusive plan. The food at the buffet was great and the waiters were always friendly!...More

Thank Shelly M
Response from Hotel_Playa_Mazatlan, Gerente at Hotel Playa MazatlanResponded 4 days ago

Dear valued guest Thanks a lot, we feel honored. We greatly apprecciate your promise to come visit again, it will be our pleasure. Gracias

Reviewed 9 July 2018

We stayed at this hotel and were very pleased with the level of service and location. It is well situated in the gold zone right on the beach and is close to lots of restaurants and shopping. The staff were very helpful, attentive, and courteous,...More

1  Thank Canadian071
Response from Hotel_Playa_Mazatlan, Gerente at Hotel Playa MazatlanResponded 4 days ago

Dear valued guest Thanks a lot, we feel honored. It is only our pleasure to be of service, we hope for the opportunity to be of service once again soon. LTVient

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 90 - US$ 267 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#6 Family Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 90 - US$ 267 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Mazatlan
#3 Spa Hotel in Mazatlan
#6 Romantic Hotel in Mazatlan
#6 On the Beach Hotel in Mazatlan
#6 Family Hotel in Mazatlan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1285)
Room & Suite (540)
Pool & Beach (374)
Dining (128)
Amenities (78)
Family and Play Areas (45)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Dugfir
20 August 2018|
AnswerShow all 2 answers
Response from Canadian071 | Reviewed this property |
In the room that we had at Playa Mazatlan there was no refrigerator, and I was not aware that you could obtain one for a fee. I would suggest contacting the hotel directly to see if this is now an option, perhaps it is... More
0
Votes
taraandsheldon
17 July 2018|
AnswerShow all 10 answers
Response from Monika G | Reviewed this property |
Yes, we had a safe in our room last visit whereas previously it was in the main reception
1
Vote
candysinger
20 February 2018|
AnswerShow all 2 answers
Response from RachaelDenverCO | Reviewed this property |
I saw one in the hallway and it was a wood crib...
1
Vote
Room Tips
"Oceanview in the Tower is what we always choose."
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"ask for room floors near the pool if you have kids"
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"Ocean view rooms are more spacious"
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"Get a room with a sea view, there is a beautiful sunrise and sunset there."
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