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Park Royal Mazatlan

PricelineUS$ 72*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 92*
US$ 72*
Great Deal
US$ 84*
US$ 92*
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Park Royal Mazatlan
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364 Reviews from our TripAdvisor Community

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Showing 102: English reviews
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Mexico City, Mexico
Reviewed 1 week ago

My experience was not the most pleasant, since at the moment of requesting umbrellas or towels in the pool area they never had. Also the maintenance of the pool was not good as there was a cream floating even when the occupancy was minimal. On the beach they did not clean the trash (leaving aside the education of the people)...

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Helpful?
Thank Julio S
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Mr. Julio S , First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. It is with great concern that we read your comments. It...

Reviewed 14 April 2017 via mobile

This was my first trip to Mexico. I hope all hotels in Mexico are not as bad as this one. As soon as we arrived in the lobby, the concierge started hounding us about not going to any other hotels and sitting thru their presentation to become members. An every day occurrence for our six days. We had to ask...

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Helpful?
Thank Akcandycorn70
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Miss Akcandycorn70 Let us thank you in the first place for staying at Park Royal Mazatlán.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.We extend an honest apology to you for the unpleasant situation occurred during your stay.Proper measures have...

Sacramento
Reviewed 12 April 2017

Over all we were very satisfied with our visit. Beautiful view, great location, close to shopping and dining. Uber available everywhere. Look out for the young girl with glasses at reception, she maybe rude, inconsiderate, and incompetent. But the rest of the staff was excellent!

Review collected in partnership with this hotel
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Helpful?
Thank ShayN1982
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

ShayN1982 Thank you for your preference. It was a pleasure to welcome you at Park Royal Mazatlán. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. It disappoints us to know that we were unable to meet your expectations, for which we apology. We...

Montreal, Canada
Reviewed 9 April 2017

Pictures don't lie. The hotel is right next to the beach and all the rooms have a great view. Staff is courteous and when we asked for extra towels they delivered in no time. Also, Miguel the bellman was super nice to my grandma. Also, the lifeguards were really attentive and the pool was spotless clean -I had never seen...

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Helpful?
Thank Tess C
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Mr. Tess C , First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it...

Frankford
Reviewed 1 April 2017

Property is run down. Cockroaches in the halls. Food in the restaurant was good last year, but the menu has changed and is all Spanish with no consideration for English speaking guests. They must have lost their chef, because now the food is bad. Over cooked steak, they ran out of potatoes and the dinner rolls were stale. Terrible!! Never...

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Helpful?
Thank Donna K
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Dear “Donna K” First of all, we would like to thank you for choosing Park Royal Mazatlán as host of your recent holidays. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. We are truly sorry to read the inconveniences you went through during...

Mazatlan, Mexico
Reviewed 7 March 2017

We rented at Park Royal for 6 months 2016-2017. It was not a happy experience. We found the staff not very friendly or helpful. The wi-fi was hard to connect to, and when we approached staff at the desk, they handed us the password, which did not work, but they would not help us. The restaurant on site had poor...

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Helpful?
1Thank marilyn142
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Dear “Marilyn 142” We appreciate your comments. We commented that the units that were hosted belong to the area of condominiums, which are operated and managed by their owners We thank you for your observations.

Fullerton, California
Reviewed 5 March 2017

Arrived Saturday from the begining didn't have a room ready. Next day on Sunday when we came back from our excursion my wifes watch missing made verbal complaint cause they never documented anything and no answer when i personaly kept asking everyday untill the last day we where leaving they said that it was going to be under investigation I...

Review collected in partnership with this hotel
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Helpful?
Thank heliodorol2017
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Dear “heliodoro12017” Thank you for your preference. It was a pleasure to welcome you at Park Royal Mazatlán. When this type of reports happen on the part of our guests as a robbery, if we must document what is argued, and give the relevant investigations, either with the competent authority or with the measures that the administration of the hotel...

Dallas
Reviewed 1 March 2017

The governor suite was very nice and spacious specially for the price. The ocean view rooms are amazing and didn't have any problem with noise either. Great place to relax and rest. The only con about this hotel is that it's out of the way, not walking distance to any restaurants or tourist areas (not close to the malecon). Also,...

Review collected in partnership with this hotel
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Helpful?
Thank mags182017
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Dear “mags182017” Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Mazatlán. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. This kind of reviews encourages us to strive for a...

Reviewed 21 February 2017

Many young people party all weekend ! No respect for any other people at the hotel. The restaurant, well, the chef seems to think it's ok to send cold food from the kitchen. Weddings are outdoors, so more noise. We are looking for other accommodations .

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Helpful?
Thank wGmmLm
JorgeAEscalante, General Manager at Park Royal Mazatlan, responded to this review

Thank you for your preference. It was a pleasure to welcome you at Park Royal Mazatlán. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. It disappoints us to know that we were unable to meet your expectations, for which we apology. We are...

Salinas, California
Reviewed 20 January 2017

Easy access from the freeway. We enjoyed the beautiful ocean view since we walked in the lobby. Friendly staff. Food in the restaurant was delicious. Our server, Hugo, gave us amazing service by the swimming pool. We highly recommend Park Royal Mazatlan.

Review collected in partnership with this hotel
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Helpful?
1Thank F872BBmartham
JorgeAEscalante, Gerente at Park Royal Mazatlan, responded to this review

Dear “F872BBmartham” First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
All inclusive/European plan hotels and resorts located at Mexico, Argentina and Puerto Rico. ... more   less 

Additional Information about Park Royal Mazatlan

Address: Avenida Sabalo-Cerritos 3110 | Marina Mazatlán, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 4,412 - ₹ 15,311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Mazatlan 3.5*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Hotels.com, Priceline, Expedia, Booking.com, Orbitz, Cheap Tickets, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Park Royal Mazatlan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Mazatlan Hotel Mazatlan
Hotel Style:
#12 Spa Hotel in Mazatlan
#25 On the Beach Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Mazatlan staff and other travellers.
10 questions
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Questions? Get answers from Park Royal Mazatlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere.”
marilyn142, 7 Mar 2017 | Read review
“They will change rooms if you are persistent.”
pcnaturegirl, 10 Dec 2016 | Read review
“One morning they were fixing something in another room and it was noise. But the rest of the time it was OK.”
AColon915, 28 May 2016 | Read review
“Good place to stay for an affordable price”
hsabin, 22 May 2016 | Read review
“Choose the honeymoon suite (gobernador room)”
Black_gr, 29 Jan 2016 | Read review
5 of 5
Priceline
US$ 72* /night
View Deal
Booking.comUS$ 84
Expedia.comUS$ 92
Orbitz.comUS$ 92
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
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