We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mayan Palace Mazatlan

Save
Traveller (261)
Pool & Beach (55)
Room & Suite (51)
You may also like:
See all
Nearby Hotels
Membership_Slide_Up_Placement_on_Hotel_Review_Price_Refresh
Watch prices for this hotel.
We’ll alert you of any changes.
Sign up
Overview
  • Excellent66%
  • Very good17%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“sea garden”(26 reviews)
“time share”(24 reviews)
“grand bliss”(3 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (514)
There are newer reviews for Mayan Palace Mazatlan
See the most recent reviews
Filter reviews
207 results
Traveller rating
77
68
40
15
7
Traveller type
Time of year
LanguageEnglish
More languages
77
68
40
15
7
Show reviews that mention
All reviewssea gardentime sharegrand blissocean viewgolden zonetwo bedroom unitactivities staffnice resortsales presentationdining tablesmall balconysabalo centroconcierge deskcoffee makerbit datedsized bedfun activities
FilterEnglish
Updating list...
41 - 45 of 207 reviews
Reviewed 3 March 2017 via mobile

the only thing that was good at this place is the joy squad. rafael was wonderful the whole time we were here ! along with the service , waiters were great, alonso especially ! made sure we were always happy and taken care of.More

1  Thank Jessica W
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 5 April 2017

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are...More

Reviewed 28 February 2017

We are members of the Vindanta Group and we realize that a Mayan Palce is not like the Grand Mayan and a huge step down from the Grand Bliss, but Vindanta is missing the mark on this property. We have been coming to Mazatlan for...More

3  Thank J-W
Reviewed 23 February 2017

The studio rooms do not have a fridge, micro or coffee maker. To get one, we stayed in a one bedroom at the sea breeze. Big mistake. We were in three rooms there... all had little bugs in the kitchen. One room didn't have a...More

2  Thank LesleaEdmonton_Ab
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 25 February 2017

Dear Guest: Thank you so much for choosing Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. However, we are sorry...More

Reviewed 21 February 2017

We are owners at Vidanta. When we arrived at the check in desk, they would not give us an ocean view. In order to get a ocean view room, we had to attend a time share meeting. When we checked in they told us that...More

5  Thank OakGrove_MNJoyceN
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 23 February 2017

Dear Guest: Thank you so much for choosing our Mayan Palace for your vacation and for sharing your thorough review about your stay. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are...More

Reviewed 12 February 2017

We stayed for a week at the Mayan Palace with friends this February. Based on all of our travels both inside and outside of the timeshare places, we found this location to be somewhat underwhelming. Much of what we did not like is easily fixable.....More

5  Thank Jane P
Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 24 February 2017

Dear Guest: Thank you very much for submitting a thorough review about your experience while staying at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. We spend considerable resources training our staff to maintain the highest possible...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Mazatlan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Mazatlan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (261)
Pool & Beach (55)
Room & Suite (51)
Dining (14)
Family and Play Areas (1)
Questions & Answers
Ask a question
RoyK001
20 March 2018|
AnswerShow all 2 answers
Response from WorldTravelsTandJ | Reviewed this property |
Hi Roy, it has been maintained. Some renovation but no completely redone yet. I think you will find it satisfactory.
1
Vote
bevy107
1 February 2018|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please contact us at 1-800-292-9446
0
Votes
Google Translation
Rebekah G
25 December 2017|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Room Tips
"Avoid 3002 Mayan Palace unless you enjoy a view of the guard house and the road"
Read review
"ask for the 12th flr at the sea gardens - beautiful view of the ocean"
Read review
"The newest building, built in 07 was ok."
Read review
"Ask for an ocean view - they will try and accommodate you the best they can."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing