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24/12/2017 25/12/2017
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    Mayan Palace Mazatlan

    Av Sabalo Cerritos | Zona Hotelera Norte, Mazatlan 82100, Mexico
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    24/12/2017 25/12/2017
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    Traveller (251)
    Pool & Beach (54)
    Room & Suite (46)
    Overview
    • Excellent67%
    • Very good17%
    • Average10%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “sea garden” (24 reviews)
    “time share” (24 reviews)
    “grand bliss” (3 reviews)
    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Self-Serve Laundry
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Write a Review
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    Reviews (490)
    There are newer reviews for Mayan Palace Mazatlan
    See the most recent reviews
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    11 - 15 of 196 reviews

    Reviewed 14 June 2017 via mobile

    Amazing crew very sweet and caring. Definitely enjoyed all the fun activities and games that they had planed. The music they put was great as well and the joy squad was amazing very attentive especially Rafael and Walter.More

    1  Thank amybaldwin217
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 20 June 2017

    Thank you for your lovely review. It gives me great pleasure to read your wonderful feedback, especially your outstanding review of Rafael and Walter. I will share this with them. We hope to welcome you in our resort again soon! Best Regards, Mayan Palace Mazatlan...More

    Reviewed 3 June 2017 via mobile

    I had a great time but what I spent the majority of the time at the resort was the activities and I would like to extend my thanks to the activity staff especially Walter Kelly for his spontaneous attitude and welcoming nature with every activity...More

    Thank Tyler L
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 7 June 2017

    We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests expectationes. We are certain Walter...More

    Reviewed 31 May 2017

    Enjoyed our first visit to mazatlan .. the activities joy squad were great made our stay more pleasant. HAVING FREE ACTIVITIES is a plus to keep you entertained. Walter is amazing plus all the staff, they are really helpfulMore

    Thank Dani G
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 7 June 2017

    We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are always happy to learn our guests have a fantastic time with us! Thank you for your kind comment about the staff and the...More

    Reviewed 9 May 2017 via mobile

    A wonderful visit! The staff at Mayan Palace is extraordinary! The food delightful and facilities nice. The activities director 'Pretty Boy' keeps everyone engaged! Water aerobics is a perfect activity!

    Thank Fred O
    Reviewed 6 May 2017

    Enjoyed our first Vidanta experience enough to buy into their timeshare package. Other locations appear significantly more upscale, but this Mayan Palace & Sea Gardens in Mazatlán are starting major renovations.More

    3  Thank delvin c
    Response from Socialmediamanager1, Manager at Mayan Palace MazatlanResponded 17 May 2017

    Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. Rest assured that your comments will be taken into...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Mazatlan
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 268
    • Location
    • Mexico >
    • Pacific Coast >
    • Sinaloa >
    • Mazatlan
    • Also Known As
    • Mayan Palace Mazatlan Hotel Mazatlan
    Add Photo Photos
    Traveller (251)
    Pool & Beach (54)
    Room & Suite (46)
    Dining (14)
    Hotel & Grounds (153)
    Bathroom (2)
    Family and Play Areas (1)
    Nearby
    Nearby HotelsSee all 80 hotels in Mazatlan
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Sherry J
    3 November 2017|
    Answer
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    Holly P
    19 October 2017|
    AnswerShow all 3 answers
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446.
    0
    Votes
    Google Translation
    Fancy2026
    11 August 2017|
    Answer
    Response from Socialmediamanager1 | Property representative |
    Please call us at 1-800-292-9446
    0
    Votes
    Room Tips
    "Anything above the 5th floor gives you a great beach view."
    Read review
    "Avoid higher floors no AC in elevators or hallways!"
    Read review
    "Ask for a seaside room"
    Read review
    "All rooms good. Preferred side overlooking pools, not parking lot."
    Read review
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