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Mayan Palace Mazatlan

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Traveller (262)
Pool & Beach (55)
Room & Suite (50)
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Overview
  • Excellent68%
  • Very good16%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“sea garden”(26 reviews)
“time share”(24 reviews)
“grand bliss”(3 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
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Reviews (533)
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209 results
Traveller rating
78
68
41
15
7
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LanguageEnglish
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78
68
41
15
7
Show reviews that mention
All reviewssea gardentime sharegrand blissocean viewgolden zonetwo bedroom unitactivities staffnice resortsales presentationdining tablesmall balconysabalo centroconcierge deskcoffee makerbit datedsized bedfun activities
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1 - 5 of 209 reviews
Reviewed 1 week ago

We stayed at this resort - May 2018. The resort itself is fine, though slightly outdated - with updating actively going on. As we attempted to relax at the pool, there were jackhammers going daily - in the demolition of one of their buildings -...More

Thank Michele W
Reviewed 4 weeks ago

We enjoyed a lot. We brought our grandchildren with us and they really loved all the activities and pool. Besides that, all the employers were great. The food al the restaurant is a little expensive, but the breakfast is greatMore

Review collected in partnership with RCI
Thank cuquissandoval08
Response from Vidanta V, General Manager at Mayan Palace MazatlanResponded 3 weeks ago

Thank you for visiting Mayan Palace Mazatlan and sharing your review, we are so glad to see how much you enjoyed the experience with our. We are certain all the staff will be glad to receive you feedback. Comments like yours inspire us to continue...More

Reviewed 9 April 2018

This was our first visit to Mazatlan, and the Mayan Palace was a very nice place to stay. We had booked a "studio" (which is actually their hotel room), but upon arrival, were offered a room in the Sea Garden building. They had the bellman,...More

1  Thank Jeanette1
Response from Vidanta V, General Manager at Mayan Palace MazatlanResponded 3 weeks ago

We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace Mazatlán and letting us know that your vacations was enjoyable. Be assured that your feedback will be taken into consideration as it helps us improve...More

Reviewed 5 April 2018

Plenty of space for 6 adults and we even managed with 8 adults, great staff and facilities. This location is away from the main town area, but transportation was reasonable and we took tours to learn our way around.More

Review collected in partnership with RCI
Thank 464marvind
Response from Vidanta V, General Manager at Mayan Palace MazatlanResponded 4 weeks ago

We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. Thank you for your kind comment about the staff and the service they provide. We truly appreciate your preference and look forward to serving you...More

Reviewed 3 April 2018

This was a short family vacation for us, just before the major Mexican holiday of Holy Week. I am not sure how relevant this will be, as I was told that the entire hotel will be torn down in a month and rebuilt into the...More

Thank khamen77
Response from Vidanta V, Manager at Mayan Palace MazatlanResponded 12 April 2018

Dear khamen77 : Thank you for taking the time to provide us your detailed feedback about your recent stay. Please accept our sincere apologies for your disappointing stay. Your observations will be shared with all areas concerned as guest feedback is important to us, and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Mazatlan
#3 On the Beach Hotel in Mazatlan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (262)
Pool & Beach (55)
Room & Suite (50)
Dining (12)
Family and Play Areas (1)
Questions & Answers
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RoyK001
20 March 2018|
AnswerShow all 2 answers
Response from WorldTravelsTandJ | Reviewed this property |
Hi Roy, it has been maintained. Some renovation but no completely redone yet. I think you will find it satisfactory.
1
Vote
bevy107
1 February 2018|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please contact us at 1-800-292-9446
0
Votes
Google Translation
Rebekah G
25 December 2017|
AnswerShow all 2 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Room Tips
"We had a 2 bedroom suite. They claimed there were none that had a pool or ocean view. We looked at the..."
Read review
"Avoid 3002 Mayan Palace unless you enjoy a view of the guard house and the road"
Read review
"ask for the 12th flr at the sea gardens - beautiful view of the ocean"
Read review
"The newest building, built in 07 was ok."
Read review
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