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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
Hotel Riu Emerald Bay
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3,011 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Emerald Bay
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Showing 2,147: English reviews
Victoria, Canada
Reviewed 1 week ago

We've been to this resort two years in a row now, and love it. The hotel staff are very friendly and helpful. The hotel itself is immaculate. We are amazed at the amount of care they take with the cleaning. The tile floors, both inside and out, are washed several times a day. Sand is always swept off the walkways...

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3Thank B K
Calgary, Canada
Reviewed 1 week ago via mobile

We had an alright time but couldn't help but compare it to the Riu Palace in Cabo San Lucas where we had vacationed 2 years earlier. Unfortunately this time around the price was jacked up in San Lucas so we decided on the cheaper option of the Riu in Mazatlan. It's not that we had a horrible time by any...

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1Thank tmcnnrs
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation and for taking the time to share your experience with us. Firstly, we appreciate your positive comments regarding our service staff, the pool facilities and the beach. On the other hand, we regret to read that the behaviour of other guests made your stay less...

Niagara Falls, Canada
Reviewed 1 week ago

This hotel is extremely clean and well maintained , it is like being in paradise for a week. The rooms are spacious and clean, bathrooms are nice ( we had a issue with our shower head and maintenance was there within 5 minutes of us calling down) the only negative I have on the room is that the AC is...

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3Thank Michelle G
Hermantown, Minnesota
Reviewed 1 week ago

We returned last week. Me, my husband, and my 18 year old daughter loved our visit here. The west side of Mexico is very different from the east, less constant humidity, cool breezes in the evening and morning (not cold), but lots of heat and sun during the day. The ocean is beautiful, with big waves that we loved playing...

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4Thank danirn5
Edmonton, Canada
Reviewed 1 week ago

My wife and I stayed at this hotel from Feb 17 to 24, 2017. When we arrived check-in was very efficient and our room was ready when we got there. Room was clean as was the resort. It was very impressive when we arrived. We were staying on the second floor so did not need to worry about everything we...

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3Thank Lawrence M
Winnipeg, Canada
Reviewed 1 week ago

Booked with Sunwing vacations. Don't pay extra for ocean view because the rooms all face the ocean. Were there from March 3-10 2017. Checkin was fast with getting bracelets on the bus. Great clean resort, excellent food,lots of choices. 24hrs snacks are not great. Staff were all friendly and keep everything clean. Entertainment was not the greatest. To much the...

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3Thank herlove
Richmond, Canada
Reviewed 1 week ago

It was a wonderful holiday and experience. Sun, sand and water. the hotel staff were exceptional and very very attentive. The AYCE food was plentiful and they kept re-filling the dishes. This is a place that I will definitely recommenr!!

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1Thank varghese63
Victoria, Canada
Reviewed 1 week ago

We have stayed at this resort for the last 2 years and have enjoyed every minute of it. Food was great, hotel staff are very friendly and they always have things for you to do as adults and kids. We would go back anytime!!

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Thank judily57
Rosemount, Minnesota
Reviewed 1 week ago

We visited with friends. This was a spontaneous trip decision made on a Tuesday with travel on Saturday so not much time to review. It was nice trip. It was our first trip to Mazatlan. We had the honeymoon suite for the 1st day of our trip. we were welcomed to the room with a bottle of champagne and chocolate...

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2Thank burns61
Edmonton, Canada
Reviewed 1 week ago

Our time at the Riu was March 3-10, 2017 and we booked our all inclusive through Sunwing. Sunwing/Nexus did a good job getting people on the buses and to the resort. The Riu staff came aboard the bus to give us our bracelets and gave us check-in instructions. Check-in was easy. The room was smaller than expected, but really how...

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2Thank WLTH
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you very much for taking the time to write a comment about your stay and for expressing your concerns. First of all, we are pleased to hear that you were satisfied with our friendly and helpful service. Our staff works very hard in order to make everyone feel welcome. We also appreciate your positive comments about the...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 9,695 - ₹ 16,638 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
292 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't pay extra for ocean view unless you want a high floor.”
 of 5 bubbles joanleng, 23 Mar 2017 | Read review
“Higher floors - better accommodations”
 of 5 bubbles gmbf, 23 Mar 2017 | Read review
“All rooms ocean view, however some are better than others.”
 of 5 bubbles E9787VYmartins, 22 Mar 2017 | Read review
“Rooms ending in 37 are large rooms with king size beds. ALL rooms have ocean views.”
 of 5 bubbles ktm_scott, 18 Mar 2017 | Read review
“do not pay extra for an ocean view they are all ocean views”
 of 5 bubbles 543lukee, 18 Mar 2017 | Read review
5 of 5