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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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3,065 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Emerald Bay
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Showing 2,196: English reviews
Reviewed 9 June 2013 via mobile

We were at the Riu from April 5th to 19th and it was great. There were six of us traveling together and everything turned out great. check in was handy - got our bracelets on the bus, and picked up our room packages seamlessly. The staff were amazing! George (papa) in the lobby bar was absolutely the best bartender ever!...

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7Thank Pacosfriends
Sherwood Park, Canada
Reviewed 7 June 2013

The hotel looks lovely from the outside. Inside it is a busy mess that needs more attentive and polite staff with an upgrade in the elevator system. The food is average. The drinks are average. The staff is average. The rooms are okay but not cleaned well. The staff must be overworked and have to rush to make their quota...

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10Thank Lucy000000
Savannah GA
Reviewed 6 June 2013

Hotel was clean and staff very friendly and helpful. Many did not speak English though. Very crowded though. Brought locals in by the bus loads. A lot of children present. Good for family not so much for relaxing adult time. Food was typical buffet with Mexican cuisine prevailing at breakfast lunch and dinner. Drinks were not very good. Coffee is...

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4Thank sos45jwn
Pico Rivera, California, United States
Reviewed 3 June 2013

When I first arrived to this hotel I simply could not believe hoe fancy it was. The rooms had very comfortable beds. The staff was also very attentive. My favorite thing was that there were eight pools all with special features like in pool chairs. I also loved that they had a very large amount of restaurant options including a...

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3Thank Luz Elena R
Calgary
Reviewed 31 May 2013

This is my 3rd visit to Riu Emerald Bay. We stayed from May 3-10. This time we came with four family members. I think after 3 visits I can give a good idea what to expect. I found the staff quite friendly in all our interactions. We needed a wheelchair for our grandfather, I emailed the hotel prior and when...

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8Thank MelindalovesJordan
Scarborough, Ontario Canada
Reviewed 26 May 2013

I was on the last Sunwing trip to Mazatlan, May 14-21, and had an overall great experience. The beach was fantastic to walk or suntan, but the waves too high to swim. One child almost drowned. But there are plenty of pools to swim in. If you request premium liquor in your drinks they have it, if not-you get a...

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3Thank Laura W
Toronto
Reviewed 24 May 2013

Well, I have been to a 5* hotel like Grand Sunset Princess. This one is not even close. It may look nice on the picture, but the service level is more like 4*, and the territory of the hotel is tiny. There is nowhere to go and there is no much you can do there. Take away the building (these...

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8Thank slishnevsky
toronto
Reviewed 22 May 2013

Just returned from a one week stay at the RIU Mazatlan. We were the last flight in from Canada for the season. Flights begin again in November if you are interested in taking advantage of this great deal. My husband and I have stayed at many RIU Resorts across Mexico, Dominican Republic and Jamaica... so let's begin with the food....

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5Thank wil100
North Battleford, SK
Reviewed 20 May 2013

I have traveled to Cancun, Playa Del Carmen, Puerto Vallarta and now Mazatlan … all of them have been all-inclusive resorts and the Riu Emerald Bay is one of the best hotels I have ever had the pleasure of staying at. Checking Was organized, fast and efficient. Definitely give them 5 stars for this. Staff boarded the bus and came...

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7Thank Tracey E
Edmonton, Alberta
Reviewed 19 May 2013

This was the first time in Mazatlan, check in was great it was well organized by the Sunwing crew and the Riu welcome drinks and straight to our room, changed and right to the beach. We did lots of things while we there, we headed downtown to the disco's this was arranged by the Hotel transportation was awesome we all...

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1Thank Jinty13

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 9,716 - ₹ 18,202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All have ocean view. Higher up was a little prettier but i don't believe worth extra money.”
haylin123, 22 Apr 2017 | Read review
“Do not accept a room on the 2nd floor if you want to see the beach or anything other than a cement roof. You can see the ocean partially”
lahianagirl01, 19 Apr 2017 | Read review
“All rooms are ocean view.”
stans236, 16 Apr 2017 | Read review
“Do not pay Extra for Ocean View----it's a ripoff-- all rooms are Oceanview Canadian Currency is the best for exch”
594geraldv, 15 Apr 2017 | Read review
“All rooms are oceanview, elevators can be slow so lower level are benificial.”
187jaegerj, 13 Apr 2017 | Read review
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