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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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3,062 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Emerald Bay
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Showing 2,193: English reviews
London, Kentucky
Reviewed 23 August 2013 via mobile

The RIU is a great no pressure hotel that does NOT pressure sell or promote timeshare which is nice. From the time you arrive you will be bombarded by shyksters trying to sell time share. They are quick and lure people even before leaving the airport. It's too bad because this part of Mexico is trying to clean up the...

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8Thank Tracey N
Edmonton
Reviewed 21 August 2013

This is a relatively new hotel. Spotlessly clean, in beautiful, safe surroundings. I would definitely return here for another holiday. Very reasonably priced, and good value for $. I stayed on the 5th floor with a spectacular ocean view. I like the fact that they have 2 main pool areas. One is lively and upbeat; the other quiet and more...

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6Thank Susan M
Lompoc, California
Reviewed 20 August 2013 via mobile

Beautifully appointed building, but with the all-inclusive, you get what you pay for. Positives include a very nice building, which is kept quite clean. Negatives, however, are a longer list! There were too many people everywhere - waiting for elevators, food, drinks, check in, etc. The elevator situation was quite ridiculous. But it was relatively cheap!

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6Thank TravelinFool93436
Kitchener, Canada
Reviewed 28 July 2013

For the $800 all taxes ect in price we paid from toronto, this rates as one of the best vacation bargains I have had the pleasure of finding. it is a 5 star, but barely, esp for mexico. the place is new and beautiful, staff was perfect, food and drink were great. the beach is a little rough, but the...

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9Thank michaelonmyown
Toronto, Canada
Reviewed 23 July 2013

So we arrived in mexico at 930 am, headed to hotel. they checked us in on the BUS!! which was great. We were worried that our rooms were not gonna be ready...But everything was ready for us!!! amaaazing :) we grabbed our envelope and headed to our room....all rooms here have ocean view(awesome) the pools are beautiful clean (except for...

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7Thank Lincy S
Orange County, California
Reviewed 18 July 2013

My wife and I booked the Riu Emerald Bay all-inclusive for our wedding anniversary trip July 2013. The resort was not quite what we hoped for. First I will cover the positives. Some of the resort areas were generally very clean. The staff cleans the place constantly, including a full time person to mop just the lobby floor. So, upon...

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12Thank 2kornsontherun
Ottawa, Canada
Reviewed 14 June 2013

Fantastic stay at Riu Emerald Bay. The people were a lot of fun and the only very bad thing I have to say about the resort is the long lines at the elevators. There are 20 some floors and people even on the first three will take the elevator which wastes a lot of the vacation. Food was great, staff...

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7Thank Mac542
Reviewed 9 June 2013 via mobile

We were at the Riu from April 5th to 19th and it was great. There were six of us traveling together and everything turned out great. check in was handy - got our bracelets on the bus, and picked up our room packages seamlessly. The staff were amazing! George (papa) in the lobby bar was absolutely the best bartender ever!...

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7Thank Pacosfriends
Sherwood Park, Canada
Reviewed 7 June 2013

The hotel looks lovely from the outside. Inside it is a busy mess that needs more attentive and polite staff with an upgrade in the elevator system. The food is average. The drinks are average. The staff is average. The rooms are okay but not cleaned well. The staff must be overworked and have to rush to make their quota...

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10Thank Lucy000000
Savannah GA
Reviewed 6 June 2013

Hotel was clean and staff very friendly and helpful. Many did not speak English though. Very crowded though. Brought locals in by the bus loads. A lot of children present. Good for family not so much for relaxing adult time. Food was typical buffet with Mexican cuisine prevailing at breakfast lunch and dinner. Drinks were not very good. Coffee is...

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4Thank sos45jwn

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 9,718 - ₹ 18,270 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not accept a room on the 2nd floor if you want to see the beach or anything other than a cement roof. You can see the ocean partially”
lahianagirl01, 19 Apr 2017 | Read review
“All rooms are ocean view.”
stans236, 16 Apr 2017 | Read review
“Do not pay Extra for Ocean View----it's a ripoff-- all rooms are Oceanview Canadian Currency is the best for exch”
594geraldv, 15 Apr 2017 | Read review
“All rooms are oceanview, elevators can be slow so lower level are benificial.”
187jaegerj, 13 Apr 2017 | Read review
“All rooms have a beautiful ocean view but we enjoyed our view from the 12th floor.”
bethl481, 13 Apr 2017 | Read review
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