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Hotel Riu Emerald Bay

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2,931 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Emerald Bay
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Showing 2,077: English reviews
Oakville, Canada
Reviewed 15 March 2013

Our family visited last Christmas and the place was maybe 50% full. It was super to arrive at 10 am and receive our room keys! Don't let any overly critical reviews prevent you from choosing this fine hotel if you want to see Mazatlan. Personally I preferred the Riu Jalisco in Puerto Vallarta the previous Christmas. It was warmer weather...

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5Thank Luc S
kamloops
Reviewed 15 March 2013

The food was great even in the buffet better than any resort I have been to. The place was spotless and the staff was friendly. All rooms are ocean view. It may be a little far from town but the bus is a cheep 20 min. ride and the little fishing village 1 Km north has great seafood restaraunts and...

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5Thank steve h
Reviewed 14 March 2013

diffidently this resort is excellent with the family specially if you have small children.... DON'T rent a car, the hotel is about 90 MINUTES from the Airport and with the violence and insecurity is not recommend it to rent a vehicle ... EXCELLENT Architectural Design and Layout Even the beach site is beautiful, there is no way you will get...

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1Thank Elpasotravel
Sherwood Park, Canada
Reviewed 14 March 2013

The staff are friendly and very professional, very nice beach. Hotel is extremly well kept, I would go back in a heart beat!!!! My wife is a teacher and she had a custom leather bag made for $50.00 in town. At the same shop they'll make you a custom leather jacket for $200cad!!

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2Thank Zedlips
Thornhill, Canada
Reviewed 14 March 2013

Stayed at the Riu from Feb 26th to March 5th. Beautiful hotel, very, very clean. The staff are the friendliest people I have ever met while on vacation. I can't say enough about how kind, thoughtful and courteous they are to everyone. The food is fabulous. We booked one night at the Bamboo restaurant instead of eating at the buffet....

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2Thank Heather S
Mississauga, Canada
Reviewed 13 March 2013

March 05-12th 2013 Recommend the hotel to all those who are looking for excellent and professional service. All rooms are with a view. Loved ours on the 14th floor. Nothing to complain about as Riu made sure we did receive good service with perks etc. The beach was so long and clean and lovely to walk and enjoy the scenery....

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4Thank 1,97,91,708
Alberta
Reviewed 12 March 2013

5 Stars! Food was great, our family of 6 all found things they liked to eat each day without a problem. You will always get "tired" of all inclusive food after a week, but nothing to complain about. In fact, not a single one of us had any tummy troubles at all. Beaches were great, lots of shells to search...

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4Thank wm4kids
Washington IA
Reviewed 12 March 2013

Having been to several RIU properties this one is a clean well maintained location. We stayed March 3rd-10th and it was only 41% occupied based upon David's info who was always outside taking care of transportation for us. Only able to make reservations at 2 of the sit down restaurants because they were not all OPEN. Tried Mexican not impressed...

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Thank Jeffrey E
West Fernie, BC
Reviewed 11 March 2013

the rooms, staff, food and of course the bars were awesome....met so many wonderful people and the hotel is magnificent!! We were all told about being safe in the hotel. Most of the staff understood English and could speak it as well, which was really nice. The place is spotless, cleaning continually. Went on 2 tours, the City one and...

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1Thank Sonia M
Medicine Hat, Canada
Reviewed 10 March 2013

We were at the Riu from Mar 1 2013 to Mar 8 2013, we travelled thru Signature Vacations. the Hotel itself is beautiful, as well as the rooms and room service. Then it went from bad to worse, The hotel was only half full, so they only had 1 buffet and the selection of food was poor and not very...

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3Thank Pauline T

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 9,192 - ₹ 15,700 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view”
 of 5 bubbles bubba1818, 22 Feb 2017 | Read review
“Jacuzzi room worth the money but all rooms face the ocean can't go wrong!!”
 of 5 bubbles TheValentes, 21 Feb 2017 | Read review
“All rooms are Ocean view, We were on the 11th floor and loved our view of the ocean and listening to the crashing waves.”
 of 5 bubbles 642ryang, 19 Feb 2017 | Read review
“Low floors unless you like waiting.”
 of 5 bubbles HeartMexico, 18 Feb 2017 | Read review
“select a different hotel if you plan to spend any time in the room”
 of 5 bubbles cm3ward, 17 Feb 2017 | Read review
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