We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Riu Emerald Bay

Save
Traveller (3458)
Pool & Beach (789)
Room & Suite (758)
Overview
  • Excellent34%
  • Very good38%
  • Average16%
  • Poor6%
  • Terrible6%
Travellers talk about
“sports bar”(287 reviews)
“asian restaurant”(92 reviews)
“jacuzzi suite”(59 reviews)
Wifi
Free Parking
Breakfast included
Beachfront
Pool
Restaurant
Suites
3 Star Hotel
All hotel details
Offers from Hotel Riu Emerald Bay
Special Offer: Receive 500 free points
Hotel deals
Offers from Hotel Riu Emerald Bay
Special Offer: Receive 500 free points
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (3,466)
Filter reviews
2,471 results
Traveller rating
915
958
377
138
83
Traveller type
Time of year
LanguageEnglish
More languages
915
958
377
138
83
Show reviews that mention
All reviewssports barasian restaurantjacuzzi suiteliquor dispenserocean viewbuffet stylegolden zonestrip mallmain buffeta la cartesevery other daytowel cardsdouble sinksspecialty restaurantslower floorsunwing replooney bean
FilterEnglish
Updating list...
1 - 5 of 2,471 reviews
Reviewed yesterday

We visited the Riu Emerald Bay April 11-17 2018. Getting thru the airport is easy, no problems, no people rushing in to grab your luggage. The drive to the resort is about 45 minutes, and there was beer for sale on the bus. Take Mexican...More

Thank Dennis M
Hotel's Favourite
Reviewed 18 December 2017

We stayed on the 14th floor of this hotel and the view was spectacular! The room was nicely appointed, the maid service was excellent (note - hang your 'do not disturb' sign on your door if you like to sleep in because they start cleaning...More

18  Thank Heather F
Reviewed yesterday via mobile

For those of you who have stayed at a 5-star hotel you will be disappointed, but if your expecting a little nicer than the Holiday Inn than you will be happy..Rooms are clean and comfortable, and there are plenty of amenities but the booze is...More

Thank Melanie G
Reviewed 2 days ago via mobile

We just returned early this morning after a one week stay with a group of 11 adults ages ranging from 20's to 80. Let me first say that everyone shared my sentiment that this will definitely be be a place to come back to, and...More

1  Thank Shauna M
Reviewed 4 days ago via mobile

Went to riu for anniversary....living within3 blocks, we thought we'd give it a try....knowing that it is a huge hotel, there were going to be scads of people. The pool was packed with people drinking very freely and having a great time...with booze there are...More

1  Thank don k
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald BayResponded yesterday

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests and for this reason we are very sorry to learn that you...More

View more reviews
Best Value Properties in Mazatlan, Mexico
See all 83 hotels in MazatlanSee all
About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast included
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$ 146 - US$ 290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Mazatlan
#9 Spa Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
#13 On the Beach Hotel in Mazatlan
Room types
Suites, Family Rooms
Details
Price range
US$ 146 - US$ 290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Mazatlan
#9 Spa Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
#13 On the Beach Hotel in Mazatlan
Room types
Suites, Family Rooms
Add Photo Photos
Traveller (3458)
Pool & Beach (789)
Room & Suite (758)
Dining (282)
Amenities (69)
Family and Play Areas (40)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Ashleyrae M
9 April 2018|
AnswerShow all 11 answers
Response from ltont | Reviewed this property |
We never purchased wifi for the room. I cud get the hotel wifi on our balcony and pretty much anywhere else on the resort except in our room.
0
Votes
BonnieOntario
3 April 2018|
AnswerShow all 7 answers
Response from randfran28 | Reviewed this property |
Yes you can use your points at the front desk.
0
Votes
crm1
2 April 2018|
AnswerShow all 5 answers
Response from jenniferk439 | Reviewed this property |
The pools are not very warm, so probably not heated. The kids didn't seem to mind. We were in the ocean everyday of our 2 weeks. Watch the flags for conditions.
1
Vote
Room Tips
"Rooms over 2nd floor all have ocean view."
Read review
"I think any room has a great view of the pool and ocean"
Read review
"Get the duplex room if travelling with a family"
Read review
"Must be floor 3 or higher to avoid a roof top view."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing