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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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2,929 Reviews from our TripAdvisor Community

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Showing 2,075: English reviews
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Watertown, South Dakota
Reviewed 2 days ago NEW

Group of 16 arrived on Feb 11, 2017, completed a group check in which took about 10-minutes, Rooms were ready when we arrived. Excellent staff. Start with Gilberto on the top at the pool bar, always smiling and having a good time. Very attentative and if you always drink the same thing you never have to tell him want you...

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2Thank Ryan G
Ontario, Canada
Reviewed 3 days ago NEW

We had an average stay at this hotel. The beach was nice though we didn't swim in it we spent most of our time here on loungers because the wasps chased us away from the pools. If you are allergic to wasps take caution, my friend was stung. The adult pool with the swim up bar was dirtier than the...

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2Thank HeartMexico
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. As a global brand, we strive to maintain consistent levels of quality in our hotels throughout the world. We regret to read you...

Massachusetts
Reviewed 4 days ago NEW

The people working within the hotel are extremely warm, kind and eager to help. Common areas are also well kept. But for me impossible to recommend this hotel. Restaurant/Pool Service Food: C+ Beach: C+ Food: C Rooms: D (southeast US Motel standard rooms) Bedding: F Security: D (no sign in/sign out process at kids club just walk in grab a...

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1Thank cm3ward
Red Wing
Reviewed 5 days ago NEW

This was our third trip to the Riu at Emeral Bay. We loved it just as much this time as the last two times. The pools are fantastic, the beach is breathtaking to walk along, the staff is friendly and helpful, and the resort is clean and up to date. I thought the selection of food in the buffet was...

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8Thank charitey
London
Reviewed 6 days ago NEWvia mobile

Very nice resort. Great resort service. Food was good. Loved the pool. Mazatlan was nice, ocean was beautiful. Cool little shopping area at the north end to find the beach. Ala Carte restaurants are just ok.

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2Thank frazandtina
Reviewed 6 days ago NEW

Massive hotel! Could have more pool area for the amount of people that stay there. Many locals come on the weekend, didn't bother us. Esahu was the best waiter, always checking in to make sure you have what you need and always with a smile. We'd go back.

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3Thank Elisflying
Lake Crystal, Minnesota
Reviewed 1 week ago NEW

We spent 3 weeks at the RIU and we were quite satisfied with the room, the view from the room, the food buffet had wide variety of foods each day. We had access to food and drink 24-7. The beach was fantastic and we always had access to lounge chairs and the pools were outstanding. The only downer, was beach...

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3Thank tsheimo
Prince George, British Columbia, Canada
Reviewed 1 week ago

First we just got back. There was 8 of us and we stayed 2 weeks that went by really too fast. I read many reviews before going here and I really do not agree with many of the comments. First the elevator problem. I am not sure what people want. There are at least 8 elevators. Before you get on...

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6Thank beeboppg
Edmonton, Canada
Reviewed 1 week ago

We had the best time at the Riu, pleasant staff, welcoming, the room was very clean, elevators were a little slow but that's it for negativity. We are returning on March 03 2017 for another great experience. Can't wait to see you all again. See you soon.

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4Thank lggleason5
vancouver
Reviewed 1 week ago via mobile

This was our third stay and total of five weeks of staying at the Riu group of hotels. On our first visit we were encouraged to become members which we did. On this visit our travel agent requested a room high up in the resort. On arrival we were given a room on the fifth floor and when I queried...

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1Thank scotiahazel

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 9,140 - ₹ 15,727 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are Ocean view, We were on the 11th floor and loved our view of the ocean and listening to the crashing waves.”
 of 5 bubbles 642ryang, 19 Feb 2017 | Read review
“Low floors unless you like waiting.”
 of 5 bubbles HeartMexico, 18 Feb 2017 | Read review
“select a different hotel if you plan to spend any time in the room”
 of 5 bubbles cm3ward, 17 Feb 2017 | Read review
“Higher floor gives the best views.”
 of 5 bubbles Elisflying, 15 Feb 2017 | Read review
“If your room is somehow not to your pleasure, talk with a manager and they will go out of their way to ensure your stay is the best.”
  • Looking out of our room at sunset
 of 5 bubbles tsheimo, 14 Feb 2017 | Read review
5 of 5