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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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2,798 Reviews from our TripAdvisor Community

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Showing 1,972: English reviews
Oakville
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 days ago NEW

Agree completely with recent posting from Funinthesunforme. Just also arrived back Nov 29/16. Resort...Heard resort was 6-7 years old and was tallest Riu built. Great shape still. Overall, staff were dedicated and great, view from 16 floor amazing and food was wonderful. WIFI was very poor unless in lobby. Was slow and spotty when anywhere else. Even staff mentioned that.... More 

Helpful?
2 Thank holidaysR2short
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

My wife and I just returned last night. We have travelled south for the past 23 years and have stayed in several riu resorts. Riu emerald although very nice, overall it didn't compare to the others we have stayed at. The check in was quick and easy, unfortunately it took us a very long time just to get to our... More 

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3 Thank Funinthesunforme
Nanaimo, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 days ago NEW

We returned from Mazatlan just last week ,hotel is fabulous all view rooms and excellent views of beach. And sunset.very clean and great surroundings ...staff really great never waited for room service or drinks at the beach or specially bars.water was so clear and not rough we could swim all day ...pools were not crowded and there were no towels... More 

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4 Thank gill073
Whitby, Canada
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW

Well, 3rd time there. I have never been to the same place 3 times and that must say something. Everything I have stated before, but somethings were even better. Better selection and variety of food at the buffet. Spent 4 nights in one of the Whirlpool Suite. Absolutely amazing. Almost a small apartment size. Most comfortable bed in the resort.... More 

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3 Thank brianpK8945BE
Kamloops, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW

Pros: The beach is beautiful and you can walk for miles. While we were there the weather was spectacular each day, and the sunsets were breathtaking. The hotel is really well maintained. The the views from the rooms are incredible. Great resort for families. Food was good at the buffets, and the Mexican restaurant. Drinks were great. All but the... More 

Helpful?
6 Thank Danna B
Osoyoos, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago NEW

The hotel has a great beach, fantastic for kids and adults. You can walk out for a long way without a sharp drop off. The rooms were clean and had a stocked fridge with pop and water. The hotel is definitely one of the better hotels in the area. The negatives are the very very slow elevator and lineups. one... More 

Helpful?
7 Thank rlburk47
Calgary, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We stayed here in April with 4 adults and 4 kids. The food was your typical Riu / Mexican resort food. Nothing great but nothing really bad either. The beach area was very well kept and most of the hotel and pool areas as well. Yes there was a lot of locals that would put there stuff right on or... More 

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Thank Wasim E
Edmonton
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

We returned a year after our initial visit with my son and my newly retired father. The rooms appeared to be slightly more rundown in appearance with evidence of poorly done repairs on the floors and in the bathrooms. The sports bar was still fabulous. I've always taken reviews saying "locals receive better service" with a grain of salt. In... More 

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4 Thank EdmontonChicks
Red Deer
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 weeks ago

I went on vacation the past January to the RIU and found it to be a great vacation spot. The pools, food and drinks were outstanding. I found the location to be excellent - far enough away from the city centre yet accessible by cab or bus. There is a great little coffee shop and restaurant just up the beach.... More 

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6 Thank Janice A
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago via mobile

My wife and I stayed there and absolutely loved it... staff were amazing rooms very clean and all ocean view..food was incredible..pool was very busy but met alot of people which is what it is all about..go back on a heartbeat

Helpful?
8 Thank Brock D

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Breakfast
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 8,728 - ₹ 18,478 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
209 questions
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Questions? Get answers from Hotel Riu Emerald Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Believe all rooms faced the ocean”
 of 5 bubbles holidaysR2short, 2 Dec 2016 | Read review
“Stay on lower floors to avoid using elevators.”
 of 5 bubbles Funinthesunforme, 30 Nov 2016 | Read review
“Get a lower room to avoid elevator”
 of 5 bubbles rlburk47, 27 Nov 2016 | Read review
“all rooms face the ocean, don't pay extra for a view.”
 of 5 bubbles EdmontonChicks, 22 Nov 2016 | Read review
“all rooms ocean view.”
 of 5 bubbles kowalskiKelowna, 1 Nov 2016 | Read review
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