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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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2,805 Reviews from our TripAdvisor Community

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Showing 1,977: English reviews
Burlington, Canada
Reviewed today NEW

We visited emerald bay 2 weeks ago. it has great staff, friendly and the hotel is well maintained. The beach- awesome, great waves and miles of walking. The weather in November is warm, and the time you can spend on the beach was great. The resort is big, and the elevators are an issue, it will go by your floor...

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1Thank lick007
Oshawa, Canada
Reviewed today NEW

Beautiful hotel and pool area. Very friendly servers. BUT.......can't swim in the ocean.very poor elevators ,had to wait for log periods of time (8.5 mins ) just to get to your room. 90% of the guests are locals with large numbers of kids who dominated the pools and drove international guests to a small corner of the pool area in...

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Thank jetta2000
Penticton, Canada
Reviewed 4 days ago NEW

This was our 5th vacation to Mazatlán and to the Riu Emerald Bay Resort. We know what to expect when we vacation at the Riu so we choose not to try anywhere else. We have nothing to complain about when we stay at the Riu, the hotel is spotless, the food is good at the buffets, and we always feel...

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3Thank KenandJoylene M
Provost, Canada
Reviewed 5 days ago NEW

I wouldn't say this is a great place to go to, but I also wouldn't say this is a bad hotel to go too. Cab ride is 30 mins from airport. (About $26 US) I have to say this was the BEST service I have ever received from staff. A LOT of locals come here and treat the staff like...

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2Thank 64traveller9876
Edmonton, Canada
Reviewed 5 days ago NEW

Always good to visit Mazatlan. The climate is always great for us Canadians at this time of year. We have been back to Mazatlan 6 times and have never been let down weatherwise. The same cannot be said for the Riu Emerald Bay. We certainly did not hate the resort but were let down by noise, the elevators and the...

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1Thank jackbenny98
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and...

Oakville
Reviewed 1 week ago

Agree completely with recent posting from Funinthesunforme. Just also arrived back Nov 29/16. Resort...Heard resort was 6-7 years old and was tallest Riu built. Great shape still. Overall, staff were dedicated and great, view from 16 floor amazing and food was wonderful. WIFI was very poor unless in lobby. Was slow and spotty when anywhere else. Even staff mentioned that....

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2Thank holidaysR2short
Toronto, Canada
Reviewed 1 week ago

My wife and I just returned last night. We have travelled south for the past 23 years and have stayed in several riu resorts. Riu emerald although very nice, overall it didn't compare to the others we have stayed at. The check in was quick and easy, unfortunately it took us a very long time just to get to our...

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4Thank Funinthesunforme
Nanaimo, Canada
Reviewed 1 week ago

We returned from Mazatlan just last week ,hotel is fabulous all view rooms and excellent views of beach. And sunset.very clean and great surroundings ...staff really great never waited for room service or drinks at the beach or specially bars.water was so clear and not rough we could swim all day ...pools were not crowded and there were no towels...

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5Thank gill073
Whitby, Canada
Reviewed 1 week ago

Well, 3rd time there. I have never been to the same place 3 times and that must say something. Everything I have stated before, but somethings were even better. Better selection and variety of food at the buffet. Spent 4 nights in one of the Whirlpool Suite. Absolutely amazing. Almost a small apartment size. Most comfortable bed in the resort....

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3Thank brianpK8945BE
Kamloops, Canada
Reviewed 1 week ago

Pros: The beach is beautiful and you can walk for miles. While we were there the weather was spectacular each day, and the sunsets were breathtaking. The hotel is really well maintained. The the views from the rooms are incredible. Great resort for families. Food was good at the buffets, and the Mexican restaurant. Drinks were great. All but the...

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7Thank Danna B

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Breakfast
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 8,731 - ₹ 17,868 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#4 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#9 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
212 questions
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Questions? Get answers from Hotel Riu Emerald Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms have a view of the sunsets”
 of 5 bubbles lick007, 9 Dec 2016 | Read review
“All rooms are great and oceanview, honeymoon suites have large balconies !!!!”
 of 5 bubbles kenandj0ylenem, 5 Dec 2016 | Read review
“See how much the upgrade is for the jacuzzi suite is - you won't regret it.”
 of 5 bubbles 64traveller9876, 4 Dec 2016 | Read review
“Believe all rooms faced the ocean”
 of 5 bubbles holidaysR2short, 2 Dec 2016 | Read review
“Stay on lower floors to avoid using elevators.”
 of 5 bubbles Funinthesunforme, 30 Nov 2016 | Read review
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