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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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3,016 Reviews from our TripAdvisor Community

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Showing 2,151: English reviews
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Edmonton, Canada
Reviewed yesterday NEW

All was good in regard to this complex except for the swim up bar. Over the week we were there staying on the 19th floor we looked down at the swim up bar and noticed the color of the water to be abit off. This I would believe is from the drinks that are served as I noticed quite a...

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Thank Ron9112016
Winnipeg, Canada
Reviewed 2 days ago NEW

We stayed at the Riu Emerald bay during the third week of March, for some much needed Rest and Relaxation. We chose this resort, because sunwing had a deal for this resort on their website. Our flight left Winnipeg at 6 am and we arrived at the Mazatlan airport at 9:40 am local time. After going through customs we boarded...

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3Thank sp1968
Central Alberta
Reviewed 2 days ago NEWvia mobile

Just a quick last minute get away. Having read a lot of reviews I didn't think we could go wrong, and we didn't! All rooms face the ocean! Not sure if it's worth paying for upgrades, as the view won't change! We watched the sunset every night from our balcony. And it was amazing! We were on the 4th floor,...

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Thank Dutchie48
Winnipeg, Canada
Reviewed 2 days ago NEW

Just returned from great holiday. It was first time to this area. We had a great time. Great ocean view room on the 15th floor. All rooms were ocean view as backside was hallways and elevators. Enjoyed playing beach volleyball most of the time, walking down the nice beach and relaxing by the pool. Very clean and great service in...

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2Thank v0yageur10
Calgary
Reviewed 5 days ago NEW

The hotel & beach are beautiful & clean. The rooms are quiet, cool, good sized & all with ocean views. Maid service is great , but no English. Lots of restaurants with lots of seating, never had to wait for a table. The Ala Carte restaurants are there only to spread out the people, they have the same food as...

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3Thank Joan & Len G
WPG
Reviewed 5 days ago NEW

Needed to get out of the deep freeze and enjoy some much needed rest and relaxation.... A friend recommended the Riu Emerald Bay in sunny Mazatlán so we jumped on a plane and headed south.. Here's the scoop... We booked our trip through Sun Wing Vacations... Our departure City was Winnipeg - we are a trio that consisted of a...

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8Thank JGJ1488
Cambrdige, ON
Reviewed 5 days ago NEW

My husband and I just returned from a 2 week (Feb. 28-Mar. 14, 2017) vacation at this resort. We found it relatively good, with a few comments as follows: Check-in: Fast and easy Food: Good compared to other AI resorts in the same category. Elevators: No issues (opted for the stairs several times as a preference). Room: All ocean view....

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1Thank gmbf
Stonewall, Canada
Reviewed 6 days ago NEW

We stayed at the Riu from March 3 to 17. This is my take on this hotel. First check in was a breeze, they had our room ready and we took the elevator ( that during our whole stay we never had to wait more than 1 minute and 15 seconds for} to the 16 floor. The room is laid...

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5Thank martin s
Toronto, Canada
Reviewed 1 week ago NEW

The Riu Mazatlan was good for the price that I paid, but with some changes could rate higher. Food very disappointing as all restaurants at the resort were buffet. Great buffet selections, but food was not hot and too much was prepared too far ahead of the crowds leaving it not fresh tasting. Those that prepared the food tried so...

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2Thank RoJo60
Altona, Canada
Reviewed 1 week ago via mobile

This place has great staff and great food. The entertainment was not our style, very loud and meaningless. The live band on site was pretty good. We went downtown one day to see Mazatlan, good to see that the place is active and safe.

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Thank Peter F

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 9,686 - ₹ 16,950 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“18th floor has a very small balcony”
 of 5 bubbles Ron9112016, 27 Mar 2017 | Read review
“Upper floors have best views of entire beach.”
 of 5 bubbles sp1968, 26 Mar 2017 | Read review
“Higher the better, had no problems with decent wait times for elevators.”
 of 5 bubbles v0yageur10, 26 Mar 2017 | Read review
“Don't pay extra for ocean view unless you want a high floor.”
 of 5 bubbles joanleng, 23 Mar 2017 | Read review
“Higher floors - better accommodations”
 of 5 bubbles gmbf, 23 Mar 2017 | Read review
5 of 5