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Hotel Riu Emerald Bay

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Hotel Riu Emerald Bay
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2,934 Reviews from our TripAdvisor Community

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Showing 2,080: English reviews
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Winnipeg, Canada
Reviewed yesterday NEW

Room was very clean, modern and quite spacious. Staff were great. Bar tender Pueblo was awesome. Food was good. Beautiful place. We have been to many country's and Resorts. This is one of the best. The only bad thing I could say about the place is they pack the hotel with locals on the weekends. That made for long lineups...

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Helpful?
Thank skeam999
Balsam Lake, Wisconsin
Reviewed yesterday NEW

The hotel was very nice,food was good & somewhat of a variety,however there is nothing around it. The only store was an OXXO (7-Eleven). Very dry & dusty with no grass ,no shops,nothing of interest unless you choose to lay in the sun & drink all day.The hotel also doesn't take American money or exchange it so for a 2.00...

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Thank khickswisc
Calgary, Alberta, Canada
Reviewed yesterday NEWvia mobile

Great place for food and drink and ocean front experience with lots of amenities. Being a big resort do not expect the quiet laid back personal and peaceful vacation you would get in a smaller resort. The biggest complaint we saw was the long waits for an elevator, when we were there in April 2016 they were adding 2 banks...

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Thank Adam G
Moville, Iowa
Reviewed yesterday NEW

We had a wonderful time at this resort. Food was good, area neat and clean, friendly staff and a bar stocked in your room. Good morning bloody mary's. great time at the pool, always something happening.

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2Thank bubba1818
Olympia, WA
Reviewed 2 days ago NEW

This is a great hotel with everything we could have asked for... well except maybe the food. It was ok but nothing to write home about. The grounds: very fantastic, the staff: incredible and the room to die for (the Jacuzzi suite...worth it!!) Reasonable price and worth every penny. We love the location even though was a ways from downtown....

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1Thank TheValentes
Watertown, South Dakota
Reviewed 4 days ago NEW

Group of 16 arrived on Feb 11, 2017, completed a group check in which took about 10-minutes, Rooms were ready when we arrived. Excellent staff. Start with Gilberto on the top at the pool bar, always smiling and having a good time. Very attentative and if you always drink the same thing you never have to tell him want you...

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6Thank Ryan G
Ontario, Canada
Reviewed 5 days ago NEW

We had an average stay at this hotel. The beach was nice though we didn't swim in it we spent most of our time here on loungers because the wasps chased us away from the pools. If you are allergic to wasps take caution, my friend was stung. The adult pool with the swim up bar was dirtier than the...

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3Thank HeartMexico
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. As a global brand, we strive to maintain consistent levels of quality in our hotels throughout the world. We regret to read you...

Massachusetts
Reviewed 6 days ago NEW

The people working within the hotel are extremely warm, kind and eager to help. Common areas are also well kept. But for me impossible to recommend this hotel. Restaurant/Pool Service Food: C+ Beach: C+ Food: C Rooms: D (southeast US Motel standard rooms) Bedding: F Security: D (no sign in/sign out process at kids club just walk in grab a...

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Helpful?
1Thank cm3ward
RiuHotelsandResorts, Online Reputation Team at Hotel Riu Emerald Bay, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We appreciate and would like to thank you for your positive words regarding our front office team. In order to fulfill every guest expectations regarding food, our main buffet and specialty restaurants offer a great range of food options. We were concerned...

Red Wing
Reviewed 1 week ago NEW

This was our third trip to the Riu at Emeral Bay. We loved it just as much this time as the last two times. The pools are fantastic, the beach is breathtaking to walk along, the staff is friendly and helpful, and the resort is clean and up to date. I thought the selection of food in the buffet was...

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9Thank charitey
London
Reviewed 1 week ago via mobile

Very nice resort. Great resort service. Food was good. Loved the pool. Mazatlan was nice, ocean was beautiful. Cool little shopping area at the north end to find the beach. Ala Carte restaurants are just ok.

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2Thank frazandtina

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
* Opening summer 2009 * 12 km / 7.45 Miles from Mazatlan, overlooking the Pacific Ocean * Located on Playa Las Brujas beach * Complimentary sun loungers on the beach * 20-story main building * Surrounded by 13.500 M2 / 16.15 Sq. Yards of lush gardens * 10 km / 6.2 Miles from various shops * 12 km / 7.45 Miles from Mazatlan * 32 km / 19.87 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Emerald Bay

Address: Av. Sabalo-Cerritos #3404 zona costera cerritos | Nuevo Mazatlán - Sinaloa, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Price Range: ₹ 9,192 - ₹ 15,700 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Emerald Bay 3.5*
Number of rooms: 716
Reservation Options:
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Also Known As:
Riu Emerald Bay Mazatlan
Hotel Style:
#3 Top resorts Hotel in Mazatlan
#7 Spa Hotel in Mazatlan
#8 On the Beach Hotel in Mazatlan
#10 Romantic Hotel in Mazatlan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Emerald Bay staff and other travellers.
273 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You won't regret booking this Resort.”
 of 5 bubbles skeam999, 22 Feb 2017 | Read review
“All rooms face the ocean. We were on the 19th floor and it was good. The elevator coulds be slow at times,but not much of a problem.”
 of 5 bubbles khickswisc, 22 Feb 2017 | Read review
“ocean view”
 of 5 bubbles bubba1818, 22 Feb 2017 | Read review
“Jacuzzi room worth the money but all rooms face the ocean can't go wrong!!”
 of 5 bubbles TheValentes, 21 Feb 2017 | Read review
“All rooms are Ocean view, We were on the 11th floor and loved our view of the ocean and listening to the crashing waves.”
 of 5 bubbles 642ryang, 19 Feb 2017 | Read review
5 of 5