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The Grand Mayan Acapulco

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#2 of 179 Hotels in Acapulco
Certificate of Excellence
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1 room 2 adults 0 children
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The Grand Mayan Acapulco
The Grand Mayan Acapulco
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1,867 Reviews from our TripAdvisor Community

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Showing 1,560: English reviews
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Washington, DC, United States
Reviewed 2 days ago NEW

We had a one bedroom suite on the golf course side. The management offered to move us to the ocean side, but we preferred to stay where we were. The entire staff could not have been better. From the time we arrived at the bell station until we left, everyone went out of their way to assist without being intrusive....

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Helpful?
Thank Stephen P
Smithfield, Maine
Reviewed 2 days ago NEW

The Grand Mayan Acapulco has much more limited food choice than the Grand Mayan in the Yucatan. The beach is very nice but beware of the sea snakes. The under tow is as strong as I have ever seen and I swim in the north Atlantic in downeast Maine! The check in desk was very helpful! Salomon was extremely accommodating,...

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Thank SteveAugusta_Maine
San Mateo, California
Reviewed 1 week ago

Beautiful entrance, helpful staff, water aerobics, Sunday mass, perfect weather, gorgeous rooms, romantic and family friendly. We became Grand Luxe members as it is easy to drive to Acapulco from the interior of Mexico. We never left the resort it was so nice and had everything. Different shows and restaurants for every night of the week. Soft sanded beach that...

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Thank 697Nancy1
A TripAdvisor Member
Level Contributor
2 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

This is our first time to Acapulco and second time staying at the Grand Mayan (first time in Riviera Maya). The Grand Mayan never fails our expectation of a luxury resort. We have the Grand suite one bed room and it was spectacular from the floor plan to the decor. Our sons, ages 7 and 9 loved "rio lente". Beach...

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1Thank A TripAdvisor Member
Saint Louis, Michigan
Reviewed 2 weeks ago

We received excellent service by the hotel staff, our waiters in the restaurants, and the maid service. We felt very much at home as the entire staff was most helpful. It became obvious very quickly that the staff enjoyed their job. This was our first time to Acapulco. I had heard the stories of how Acapulco was not as nice...

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Thank kstedman
Lexington, Kentucky
Reviewed 2 weeks ago via mobile

This was our first trip leaving our kids with their grandparents. I was a nervous wreck but the beauty and serenity of this place quickly had me at ease. We spent nearly every day enjoying in the poolside activities led by Salvador, he was so welcoming and entertaining! At night we enjoyed the favorite local restaurants/restaurants provided by the resort....

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Thank pharmlou
Lincoln, Nebraska
Reviewed 2 weeks ago via mobile

Very nice resort. Enjoyed all the facilities available. Restaurants on site very good. Did a couple of tours offered thru the Grand Mayan. Driver was Baldo for both of these and was very informative. The lagoon tour was one we enjoyed the most, small village, very nice local family provided a very nice meal and boat tour.

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Thank dpaulsen1477
Merida, Mexico
Reviewed 2 weeks ago

Previously a Hyatt, this older property provides huge rooms with natural stone floors, showers etc. We were upgraded to a deluxe double on the 19th floor with a wonderful view. The hotel provides the calmest water in the Bay. Food is well prepared. Service is excellent. Great location across the Street from a Super Wal-Mart. Plenty of high end restaurants...

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Thank stephenpouliot
Henderson, Nevada
Reviewed 3 weeks ago

Our room was very clean and nice. The service was friendly and went out of their way to welcome us. The check-in went smoothly. We were exchanging through RCI but we're also members so they did give us an ocean view room but it was on the first floor so not much ocean could be seen. The pools were nice...

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Thank mikeandcindy2017
Flushing, New York
Reviewed 3 weeks ago

I went to Acapulco Mexico during the week of my birthday. Me and my wife had a fantastic time there. We especially love the morning exercise with the Joy Squad - Salvador, Marta and Yamiel at poolside aerobics, bingo, water polo & soccer. The Mexican people overall were very very nice to me and my wife. Me and my wife...

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Thank secfastest

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Grand Mayan Acapulco

Address: Avenida Del Palmar 1121, Acapulco 39900, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: ₹ 13,808 - ₹ 14,521 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Grand Mayan Acapulco 4.5*
Number of rooms: 451
Reservation Options:
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Also Known As:
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Acapulco Grand Mayan
Hotel Style:
#1 On the Beach Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#4 Family Hotel in Acapulco
#4 Romantic Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Acapulco staff and other travellers.
136 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the 5th floor rooms have some traffic noise, but get the afternoon shade and you can watch the golfers.”
69stephenp, 24 Apr 2017 | Read review
“Ocean side”
SteveAugusta_Maine, 24 Apr 2017 | Read review
“Ocean views from floor 3 up”
697Nancy1, 18 Apr 2017 | Read review
“We were upgraded to a full bay view on the 19th floor.”
stephenpouliot, 6 Apr 2017 | Read review
“Ask for ocean view.”
mikeandcindy2017, 5 Apr 2017 | Read review
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