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Krystal Beach Acapulco

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Krystal Beach Acapulco
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764 Reviews from our TripAdvisor Community

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Showing 15: English reviews
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Pekin, Illinois
Reviewed 4 days ago NEW

We have been coming to same place for 20 years. It provides clean rooms, great beach access, and is located on the Costera with many restaurants and shopping. Our beach waiters Gregario and Roberto provide the best service and tend to all our needs. The one issue we had this year was no English speaking channels on TV except CNN...

Thank dissman33
Reviewed 2 weeks ago via mobile

Room was clean and good size with a small balcony and sea view. Comfy bed. Visited over a weekend and the hotel was very busy with queues for the restaurant and lifts. Popular with Mexican families rather than international tourists. I have food allergies so struggled with the food but staff made a great effort and cooked food to order...

Thank Mike C
Batavia, Illinois
Reviewed 3 weeks ago

Best beach on Acapulco Bay! Close to walking Park! Walk to Shopping area and resturants! Krystal Beach's Aquamarine Resturant has one of the best views of Acapiulco Bay! Resturant offers buffet but for best food order off menu! Ask for Natyeli's tables (Best waitress in Acapluco)! Menu prices reasonable!

Thank reckblade
Mexico City, Mexico
Reviewed 20 December 2016 via mobile

This hotel is located in the middle of the Acapulco bay, in the golden zona. Si everything is at a considerable distance. If you want to go out at night, everything is pretty close. A cousin of mine recommended this hotel in Acapulco for our 2 year wedding anniversary trip, so we booked a 3 night - 4 day stay...

Thank Cristopherusm
Reviewed 5 October 2016 via mobile

We stayed here recently and thought the place was pretty good. It is an older building that probably hasn't been as kept up date as it could be, particularly in the rooms. That is however, reflected in the price you pay. We had an ocean view room and the view was spectacular, breakfast was good and decently priced. The woman...

3Thank Lexnala
KrystalAcapulco, Manager at Krystal Beach Acapulco, responded to this review

I'm sorry you came away from our hotel feeling unsatisfied. we try hard to make the customer happy. our front desk clerk was only following the rules, without thinking about the guest. Please accept my deepest apology. thank you for bringing this to our attention. Regards.

Montreal, Canada
Reviewed 14 April 2016

Had a problem checking out at an early morning hour. The hotel system was down and couldn't get my bill. Everyone there, from Guadalupe at the reception to Rene Ramirez the General Director did everything they could to resolve the situation. I received all pertaining documents via email the same morning. Excellent service all around. Gracias Rene, gracias Guadalupe and...

2Thank alejandroescobar2016
Matagorda, Texas
Reviewed 27 February 2016

This is an older hotel but it is very well maintained. It is right on the beach with a beautiful view of Acapulco Bay. If you don't pay for an ocean view you still have a good view of the mountains. Many of the staff do not speak English so bring a translation book or app with you. The staff...

2Thank lichenthebeach
Reviewed 18 October 2015 via mobile

I love the way that some young lady treated me at the hotel,her name is susana she carried some glasses, their really friendly,clean service,really recommend this hotel for the travelers,you will love ittt,love love love love this hotel

2Thank Maria R
Toronto, Canada
Reviewed 30 May 2015

At 1st glance, it looks nice. However, I cannot recall a worse hotel. Raw sewage runs into the ocean swim area where small children play. We got sick because of the food, as well as 4 other guests that we know of. Mexican health standards appear non-existent. Nobody speaks English. The rooms are almost bare with broken floor tile everywhere....

11Thank Traveldude28
KrystalAcapulco, Director General at Krystal Beach Acapulco, responded to this review

Traveldude28 Greetings. Thank you for your valued opinion. We have carefully considered each of your comments. If you would be so kind as to provide us with a number so we could make a personal courtesy call. Thank you. Best regards.

Reviewed 14 March 2015

Stayed for 3 weeks. Location is perfect,there have been many improvements, plus it wasclean house keeping was there for our EVERY need.like giving us softer pilows, I would highly recomend the krystal.the ocean viewrooms are spectacular.

3Thank carrybee
KrystalAcapulco, Director General at Krystal Beach Acapulco, responded to this review

It is a pleasure for us to know that your stayed at the Krystal Beach Hotel for 3 weeks was great. All the improvements we have had is for you to enjoy and your stay be the most comfortable. Thanks for your lovely comments. We look forward to serve you as son as posible.

204 photos of this hotel

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  • Pool
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Beach front hotel located across from Papagayo park and La Gran Plaza shopping center. In the Hotel Golden zone.400 Rooms and suites overlooking to the Santa Lucia bay or beautiful Sierra Madre mountains.Offers 2 restaurants, 2 bars, 1 Snack bar. Swimming pools, Beach palapas, Kamp Krystal kid's club, daily activities for adults and children. Meeting facilities for up to 450 people. ... more   less 

Additional Information about Krystal Beach Acapulco

Address: Avenida Costera Miguel Aleman 163 | Fracc. Magallanes, Acapulco 39670, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: ₹ 3,410 - ₹ 6,217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Beach Acapulco 3*
Number of rooms: 400
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Hotel Style:
#19 On the Beach Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Beach Acapulco staff and other travellers.
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Questions? Get answers from Krystal Beach Acapulco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view rooms are awesome”
 of 5 bubbles dissman33, 23 Feb 2017 | Read review
“All rooms have good views but bay side best (each room has balcony)”
 of 5 bubbles reckblade, 3 Feb 2017 | Read review
“The ocean view rooms are well worth the minimal cost difference.”
 of 5 bubbles lichenthebeach, 27 Feb 2016 | Read review
“Ocean view is the best,higherfloors Less. Noise”
 of 5 bubbles carrybee, 13 Mar 2015 | Read review
“I prefer corner rooms on the higher floors.”
 of 5 bubbles moejoe846, 6 Mar 2015 | Read review
5 of 5