We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gran Plaza Hotel Acapulco

Overview
Av. Costera Miguel Aleman No. 1803 Fracc. Magallanes, Acapulco 39670 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
{"containerClass":null,"containerAttributes":null,"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget"},"scriptFlags":null}
Reviews (1,073)
Filter reviews
395 results
Traveller rating
83
147
68
59
38
Traveller type
Time of year
LanguageEnglish
More languages
83
147
68
59
38
Show reviews that mention
All reviews chairs and umbrellas all inclusive package free internet beach area pools were nice felt safe open air the cliff family vacation great trip club sandwich ocean vendors canadian waves fiesta police
FilterEnglish
Updating list...
1 - 5 of 395 reviews
Reviewed 4 weeks ago via mobile

Not long arrived at the hotel to wait 30 mins in a queue to check in. Afterwards got taken to our room where we requested a sofa bed and two beds, unfortunately no sofa bed to be found. As well as this the bathroom door...More

Date of stay: November 2018
Thank alanac690
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded 3 weeks ago

Appreciable Guest! We are very sorry that we have failed you in this way, we will talk with our human team to immediately address these deficiencies in our services. I am very grateful that you let us know our areas of opportunity for your immediate...More

Reviewed 19 October 2018 via mobile

Went here with a friend to just chill out and relax. Was great during the week big weekends were extremely busy. Beautiful sea view room. Full hotel could do with an update as parts were quite old. Food was ok. Staff were friendly & helpful...More

Date of stay: March 2018
Thank 551marian
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded 25 October 2018

Dear Guest. Thanks for your comments, we are very happy because you enjoyed your stay in our hotel and bars around, we hope you will return once again to this your home. Best regards!!!

Reviewed 29 August 2018

Good solid Hotel - some areas need renovation. But overall a good stay. Breakfast was nice on the outside Terrace. Room spacious. Nice balcony. Right at the main Street. Small Gym, Good Valet, Concierge Service for Attractions.

Date of stay: February 2018
Thank artificial80
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded 26 October 2018

Dear Guest It is a pleasure for us because the facilities and service were to your liking. We hope you will visit us once again. Best Regards

Reviewed 22 July 2018 via mobile

We came during vacation season in Mexico so it was extremely crowded so it made the trip stressful. Valet was quick and provided great service. We were drove up and the grabbed the bag immediately but the it was over half an hour to get...More

Date of stay: July 2018
Thank Mastracchioc
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded 26 July 2018

We appreciate your preference and we take note of your comments to improve our service. We do every effort to ensure that our guests receive the best service and attention of our staff. The hotel is actually under renovation, Rooms and public areas will soon...More

Reviewed 19 June 2018

All the roms have a fantastic Ocean View. All rooms are being remodeled with new concepts. Their big meeting and Convention rooms have already been finished the decoration status and they look impressive. The Gran Plaza Hotel Acapulco is considered one of the favorite hotels...More

Date of stay: June 2018
1  Thank piquisr
Response from GPHAca, Director General at Gran Plaza Hotel AcapulcoResponded 28 June 2018

We appreciate your preference and the recognition. We are pleased to know that the hotel location and ambiance was at your satisfaction It will be a pleasure to welcome you again in the near future . Best regards . Elvia Zavala / General Manager

View more reviews
About
Description
HS HOTSSON Smart Acapulco is an impressive Hotel with a unique pyramidal architecture, facing the Ocean in the Heart of Acapulco Golden Zone, at 35 minutes from International Airport and 5 minutes from downtown More Welcome to the most famous beach of the world Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Tennis Court
Wheelchair Access
Free Parking
Spa
Breakfast included
Hotel Style
Family
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Hotel Style
Family
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
506
Price range
US$ 59 - US$ 258 (Based on Average Rates for a Standard Room)
Formerly known as
Crowne Plaza Acapulco
Also Known As
Crowne Plaza Acapulco Hotel Acapulco
,
Acapulco Crowne Plaza
,
Crown Plaza Acapulco
Location
Mexico > Pacific Coast > Guerrero > Acapulco
Hotel class
Hotel Style
Family
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
506
Price range
US$ 59 - US$ 258 (Based on Average Rates for a Standard Room)
Formerly known as
Crowne Plaza Acapulco
Also Known As
Crowne Plaza Acapulco Hotel Acapulco
,
Acapulco Crowne Plaza
,
Crown Plaza Acapulco
Location
Mexico > Pacific Coast > Guerrero > Acapulco
Photos
Traveller (847)
Room & Suite (251)
Pool & Beach (169)
Dining (65)
Amenities (23)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Nearby
Nearby HotelsSee all 173 nearby hotels
Capri Suites & Penthouses
10 reviews
.07 km away
Acapulco Park Hotel
33 reviews
.12 km away
Hotel Club del Sol Acapulco
146 reviews
.16 km away
Playa Suites Acapulco
377 reviews
.19 km away
Nearby RestaurantsSee all 419 nearby restaurants
Buzo's Restaurant Bar
274 reviews
.38 km away
100% Natural
270 reviews
.18 km away
Fisher's Acapulco
171 reviews
.36 km away
El Jacalito
36 reviews
.20 km away
Nearby AttractionsSee all 162 nearby attractions
Costera
672 reviews
.40 km away
Parque Papagayo
140 reviews
1.03 km away
Galerias Acapulco
19 reviews
.52 km away
Galerias Diana
32 reviews
.41 km away
Questions & Answers
Ask a question
Adam G
2 March 2018|
Answer
Response from 412amyv | Reviewed this property |
I'm not sure where you are booking thru but I know with the big companies like Sunwing it's only 2 adults per room unless it's a suite.
0
Votes
southwanderlust
27 January 2018|
AnswerShow all 4 answers
Response from rodriguezboyz61 | Reviewed this property |
I did not see an adult only pool. Yes WiFi is included in your hotel stay. Hope this helps answer your questions. Enjoy Acapulco!! So beautiful!
0
Votes
412amyv
6 November 2017|
AnswerShow all 2 answers
Response from rodriguezboyz61 | Reviewed this property |
I was with a large group so I felt safe. I liked the convenience of having Wal-Mart and alot of shopping areas close to the hotel. We walked to these areas during the day and I felt safe. We did not leave and walk around the... More
1
Vote
Room Tips
"Corner suites are large and sunny. Higher floors offer an impressive view of Acapulco Bay."
piquisr
18 Jun 2018
Read review
"The bahia suite"
luciacosta58
19 Mar 2018
Read review
"beach/pool"
asia112018
7 Mar 2018
Read review
"Go elsewhere"
christianaI4962FM
25 Feb 2018
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing