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Hotel Encanto

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Traveller (489)
Room & Suite (265)
Pool & Beach (120)
Ratings and reviews
Travellers' Choice2018 Winner
  • Excellent82%
  • Very good13%
  • Average2%
  • Poor2%
  • Terrible1%
Travellers talk about
“pool villa”(6 reviews)
“acapulco bay”(19 reviews)
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What's included
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
Spa
Wheelchair Access
5 Star Hotel
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's main bay, offering guests a quiet, peaceful and private alcove. The...
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Location and contact
Jacques Cousteau 51 | Fraccionamiento Brisas del Marques, Acapulco 39390, Mexico
12 km to Alvarez Intl Airport
13 restaurants are within a 2 km radius
6.7 km from La Quebrada
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (372)
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Traveller rating
93
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1 - 5 of 113 reviews
Reviewed 2 days ago via mobile

I truly enjoyed my stay at the encanto highly recommend this to anyone traveling to Acapulco. The rooms are amazing especially the pool villas. The only complaint I have would be charge of $40’s for 4 bottles of water. Had I known I would be...More

Thank sirmansm
Reviewed 1 week ago via mobile

From the moment we arrived the service was excellent, the rooms are amazing, we stayed most of the time in the premises. Jorge in the pool bar intoduced us to some of the best drinks I had in my life. Ricardo and Candido also took...More

Thank Isra A
Reviewed 2 weeks ago via mobile

This hotel is right on the beach. The views are fantastic but: 1. Despite the fact that we booked with notation that we had a very small therapy dog and that they accepted our reservation, they gave us a lot of grief for our pet...More

Thank RalphDworman1946
Reviewed 3 weeks ago via mobile

Great view from the room, very nice front desk, convenient laundry service, swimming pool, breakfast need to pay , but the food was ok! Hopefully in the future could add coffee makers in the room ! First day , the speaker in the room dose...More

Thank linglingq2015
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 1 week ago

Good afternoon dear linglingq2015, It is a pleasure writing you from Encanto. Thank you very much for your comments and your feedback, we take each comment into account to improve our services. We hope you enjoyed your stay with us and we hope to have...More

Reviewed 10 June 2018 via mobile

Service always the same. New things on the menu. The salmon del chef is amazing. New addition this week. If you want something new talk to them. They will always try to give you something special. Gracias esta vez a Chef Roberto estaba exquisito.More

1  Thank Stuart S
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 3 weeks ago

Good afternoon dear Stuart S, It is a pleasure writing you from Encanto. Thank you very much for your preference, it is always an honor having you in Encanto. We hope to have you here again in this your house and treat you as you...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Business Centre with Internet Access
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Hot Tub
Details
Price range
US$ 220 - US$ 458 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Acapulco
#2 Spa Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#5 Business Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 220 - US$ 458 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Acapulco
#2 Spa Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#5 Business Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
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Traveller (489)
Room & Suite (265)
Pool & Beach (120)
Dining (102)
Amenities (59)
Family and Play Areas (16)
Questions & Answers
Ask a question
Casey B
11 April 2018|
AnswerShow all 3 answers
Response from Hooshang M | Reviewed this property |
Hello, there is no day passes at this hotel. Taxis is charge for each trip all other charges are base on what is used.
0
Votes
Casey B
11 April 2018|
Answer
Response from EncantoAcapulco | Property representative |
Good afternoon Dear Casey B, Thank you for contact us. It is subject to availability. You have to call us to ask if we have the Day pass available. Best regards Enrique Gayol General Manager
0
Votes
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María Pía L
4 December 2017|
AnswerShow all 2 answers
Response from EncantoAcapulco | Property representative |
Estimada Maria, Tenemos un acuerdo con un club de playa a 15 minutos del hotel es una playa muy bonita y segura. Para acceder es con reservación previa con mucho gusto a su llegada le podemos dar las... More
0
Votes
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