We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Encanto

Save
Share
Traveller (494)
Room & Suite (260)
Pool & Beach (120)
Overview
Jacques Cousteau 51 Fraccionamiento Brisas del Marques, Acapulco 39390 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star accommodation
Reviews (392)
Filter reviews
115 results
Traveller rating
95
13
2
4
1
Traveller type
Time of year
LanguageEnglish
More languages
95
13
2
4
1
Show reviews that mention
All reviews modern architecture acapulco bay private pool l occitane l'occitane toiletries lounge beds lunch service rooms are amazing special thanks hotel including general manager every staff member day bed beautiful property rooms are large food drinks overlooking the bay
FilterEnglish
Updating list...
1 - 5 of 115 reviews
Reviewed 31 August 2018

The hotel is amazing, and encanto is the perfect name both for the for the structure (fancy and stilish) and for the view of the Acapulco bay. The service is one of the best i’ve ever received, special mention for Josè, kind, preparated and helpful....More

Review collected in partnership with this hotel
Thank mattiasannino2018
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 5 September 2018

Good afternoon dear mattiasannino2018, It is a pleasure writing you from Encanto. Thank you for sharing with other travelers your experience with us. We are delighted to know that you enjoy your stay in Acapulco, it was a pleasure to have attended you and have...More

Reviewed 22 August 2018

Great view! great service! Great food! Infinity pool. Great wine list! The gardens are well kept. Modern design. Not close to the sea. Need to take cabs everywhere. Best if you just want to stay there. High prices.More

Thank Jose V
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 25 August 2018

Good afternoon dear Jose V, It is a pleasure writing you from Encanto. Thank you for your opinion on Tripadvisor, it is an honor for us to know that you enjoy your dinner in Origen. We hope to have you soon in this your house...More

Reviewed 17 July 2018 via mobile

I truly enjoyed my stay at the encanto highly recommend this to anyone traveling to Acapulco. The rooms are amazing especially the pool villas. The only complaint I have would be charge of $40’s for 4 bottles of water. Had I known I would be...More

Thank sirmansm
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 28 July 2018

Good afternoon dear sirmansm, It is a pleasure writing you from Encanto. Thank you very much for your comments, we really appreciate them and always take them into account to improve our service. It was an honor having you in this your house in Acapulco....More

Reviewed 11 July 2018 via mobile

From the moment we arrived the service was excellent, the rooms are amazing, we stayed most of the time in the premises. Jorge in the pool bar intoduced us to some of the best drinks I had in my life. Ricardo and Candido also took...More

Thank Isra A
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 1 August 2018

Good afternoon dear Isra A, It is a pleasure writing you from Encanto. Thank you very much for your comments. It was an honor having you with us and treated as you deserve. We are delighted to know that you enjoyed everything on your stay,...More

Reviewed 1 July 2018 via mobile

This hotel is right on the beach. The views are fantastic but: 1. Despite the fact that we booked with notation that we had a very small therapy dog and that they accepted our reservation, they gave us a lot of grief for our pet...More

Thank RalphDworman1946
View more reviews
About
Description
Located at the highest point of Brisas Marques, Encanto Acapulco is the perfect place to observe the Pacific Ocean in solitude. The hotel is tucked away in one of the most privileged hideaways above Acapulco's More main bay, offering guests a quiet, peaceful and private alcove. The architecture embodies a harmonious fusion of light and nature, creating a place for all the senses to relish. Encanto Acapulco will make every visitor feel at home. As a guest, you can choose from innumerable nooks in which to curl up with a good book or watch stunning sunsets over the Pacific, enjoy original creations at Origen Restaurant or a selection of teas created by sommelier Leticia Saenz, indulge in a massage at the Mar Abierto Spa, or spend all day relaxing in their private villa. Your every need will be attended to. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Air Conditioning
Airport Transportation
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Luxury
,
Spa
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Luxury
,
Spa
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms
Number of rooms
44
Price range
US$ 228 - US$ 523 (Based on Average Rates for a Standard Room)
Location
Mexico > Pacific Coast > Guerrero > Acapulco
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Luxury
,
Spa
,
Romantic
,
Business
Room types
Suites, Non-Smoking Rooms
Number of rooms
44
Price range
US$ 228 - US$ 523 (Based on Average Rates for a Standard Room)
Location
Mexico > Pacific Coast > Guerrero > Acapulco
Photos
Traveller (494)
Room & Suite (260)
Pool & Beach (120)
Dining (103)
Amenities (59)
Family and Play Areas (16)
Nearby
Nearby HotelsSee all 171 nearby hotels
Las Brisas Acapulco
2,229 reviews
1.21 km away
Camino Real Acapulco Diamante
379 reviews
1.40 km away
Brisas Del Sol Villas
1 review
1.70 km away
Park Royal Beach Resort Acapulco
1,127 reviews
2.03 km away
Nearby RestaurantsSee all 412 nearby restaurants
Origen
157 reviews
.02 km away
Zibu
823 reviews
1.86 km away
Tonys Asian Bistro
799 reviews
1.87 km away
Sirocco
394 reviews
2.01 km away
Nearby AttractionsSee all 159 nearby attractions
Capilla del Atardecer
18 reviews
.45 km away
Hannah Sun Club
20 reviews
.84 km away
Constellation Services Day Tours
9 reviews
.85 km away
Xtasea Tirolesa
42 reviews
.85 km away
Questions & Answers
Ask a question
Casey B
11 April 2018|
AnswerShow all 3 answers
Response from Hooshang M | Reviewed this property |
Hello, there is no day passes at this hotel. Taxis is charge for each trip all other charges are base on what is used.
0
Votes
Casey B
11 April 2018|
Answer
Response from EncantoAcapulco | Property representative |
Good afternoon Dear Casey B, Thank you for contact us. It is subject to availability. You have to call us to ask if we have the Day pass available. Best regards Enrique Gayol General Manager
0
Votes
Google Translation
María Pía L
4 December 2017|
AnswerShow all 2 answers
Response from EncantoAcapulco | Property representative |
Estimada Maria, Tenemos un acuerdo con un club de playa a 15 minutos del hotel es una playa muy bonita y segura. Para acceder es con reservación previa con mucho gusto a su llegada le podemos dar las... More
0
Votes
Google Translation
Room Tips
"Everything is perfect! Congratulation!"
mattiasannino2018
31 Aug 2018
Read review
"Any room is great"
JoseV133
22 Aug 2018
Read review
"Pool Villa"
204heidid
3 Jan 2018
Read review
"pool villa is a must"
Rae0820
16 Nov 2017
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing