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Hotel Encanto

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Traveller (492)
Room & Suite (260)
Pool & Beach (120)
Overview
  • Excellent81%
  • Very good14%
  • Average2%
  • Poor2%
  • Terrible1%
Travellers talk about
“acapulco bay”(19 reviews)
“private pool”(13 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (382)
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113 results
Traveller rating
93
13
2
4
1
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LanguageEnglish
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93
13
2
4
1
Show reviews that mention
All reviewsmodern architectureacapulco bayprivate pooll occitanel'occitane toiletrieslounge bedslunch servicerooms are amazingspecial thankshotel includinggeneral managerevery staff memberday bedbeautiful propertyrooms are largethree nightsoverlooking the bay
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1 - 5 of 113 reviews
Reviewed 5 weeks ago via mobile

I truly enjoyed my stay at the encanto highly recommend this to anyone traveling to Acapulco. The rooms are amazing especially the pool villas. The only complaint I have would be charge of $40’s for 4 bottles of water. Had I known I would be...More

Thank sirmansm
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 3 weeks ago

Good afternoon dear sirmansm, It is a pleasure writing you from Encanto. Thank you very much for your comments, we really appreciate them and always take them into account to improve our service. It was an honor having you in this your house in Acapulco....More

Reviewed 11 July 2018 via mobile

From the moment we arrived the service was excellent, the rooms are amazing, we stayed most of the time in the premises. Jorge in the pool bar intoduced us to some of the best drinks I had in my life. Ricardo and Candido also took...More

Thank Isra A
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 2 weeks ago

Good afternoon dear Isra A, It is a pleasure writing you from Encanto. Thank you very much for your comments. It was an honor having you with us and treated as you deserve. We are delighted to know that you enjoyed everything on your stay,...More

Reviewed 1 July 2018 via mobile

This hotel is right on the beach. The views are fantastic but: 1. Despite the fact that we booked with notation that we had a very small therapy dog and that they accepted our reservation, they gave us a lot of grief for our pet...More

Thank RalphDworman1946
Reviewed 28 June 2018 via mobile

Great view from the room, very nice front desk, convenient laundry service, swimming pool, breakfast need to pay , but the food was ok! Hopefully in the future could add coffee makers in the room ! First day , the speaker in the room dose...More

Thank linglingq2015
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 6 July 2018

Good afternoon dear linglingq2015, It is a pleasure writing you from Encanto. Thank you very much for your comments and your feedback, we take each comment into account to improve our services. We hope you enjoyed your stay with us and we hope to have...More

Reviewed 10 June 2018 via mobile

Service always the same. New things on the menu. The salmon del chef is amazing. New addition this week. If you want something new talk to them. They will always try to give you something special. Gracias esta vez a Chef Roberto estaba exquisito.More

1  Thank Stuart S
Response from EncantoAcapulco, Gerente at Hotel EncantoResponded 28 June 2018

Good afternoon dear Stuart S, It is a pleasure writing you from Encanto. Thank you very much for your preference, it is always an honor having you in Encanto. We hope to have you here again in this your house and treat you as you...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Business Centre with Internet Access
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Hot Tub
Details
Price range
US$ 178 - US$ 485 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#5 Business Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 178 - US$ 485 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Acapulco
#2 Luxury Hotel in Acapulco
#3 Romantic Hotel in Acapulco
#5 Business Hotel in Acapulco
Room types
Suites, Non-Smoking Rooms
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Traveller (492)
Room & Suite (260)
Pool & Beach (120)
Dining (103)
Amenities (59)
Family and Play Areas (16)
Questions & Answers
Ask a question
Casey B
11 April 2018|
AnswerShow all 3 answers
Response from Hooshang M | Reviewed this property |
Hello, there is no day passes at this hotel. Taxis is charge for each trip all other charges are base on what is used.
0
Votes
Casey B
11 April 2018|
Answer
Response from EncantoAcapulco | Property representative |
Good afternoon Dear Casey B, Thank you for contact us. It is subject to availability. You have to call us to ask if we have the Day pass available. Best regards Enrique Gayol General Manager
0
Votes
Google Translation
María Pía L
4 December 2017|
AnswerShow all 2 answers
Response from EncantoAcapulco | Property representative |
Estimada Maria, Tenemos un acuerdo con un club de playa a 15 minutos del hotel es una playa muy bonita y segura. Para acceder es con reservación previa con mucho gusto a su llegada le podemos dar las... More
0
Votes
Google Translation
Room Tips
"Pool Villa"
204heidid
2 million years ago
Read review
"pool villa is a must"
Rae0820
2 million years ago
Read review
"The pool villas are great for couples, mid range price for the hotel and on a different, more private..."
danielarnall
2 million years ago
Read review
"all the rooms have great architecture and views"
329laurenceb
2 million years ago
Read review
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