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Ritz Acapulco

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Traveller (262)
Room & Suite (211)
Pool & Beach (94)
Overview
  • Excellent22%
  • Very good38%
  • Average21%
  • Poor9%
  • Terrible10%
Travellers talk about
“luis angel”(2 reviews)
“hotel faces”(2 reviews)
“beach peddlers”(2 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
2 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (400)
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119 results
Traveller rating
26
41
22
15
15
Traveller type
Time of year
LanguageEnglish
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26
41
22
15
15
Show reviews that mention
All reviewsluis angelhotel facesbeach peddlersbeach areaking size bednight lifemexican foodvacationmidnight
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1 - 5 of 119 reviews
Reviewed 1 week ago

So we booked this hotel because it was a last minute trip and were looking for something all inclusive. The good: The personal were very friendly and never received bad attitude from anyone, the food was good and the drinks where well served, although they...More

Thank l0ve2travel1976
Response from Jorge A, Admin de Redes at Ritz AcapulcoResponded 6 days ago

Dear, thank you very much for your appreciable visit and kind comments which we will take into account to improve the quality of our services, greetings.

Reviewed 4 weeks ago via mobile

I booked in advance for a room with a superior ocean view. The receptionist in a very rude manner (guy with glasses) said there was not such thing to book previously a room, the only way was is to communicate with them months before the...More

Thank Toyka P
Response from Jorge A, Admin de Redes at Ritz AcapulcoResponded 3 weeks ago

Dear Toyka, first of all thank you very much for your appreciable visit, we regret this situation and do not reach your expectations, we offer you our apologies and we will continue working to improve the quality of our services, regards.

Reviewed 7 November 2017 via mobile

The hotel is not up to the expectation! Definitely not worth the money... the location is great, is just on the beach, has security guards. The quality of food is medium,most of the menu is just Non veg. For vegetarians there is nothing. The housekeeping...More

3  Thank Ruby4861
Response from Jorge A, Admin. de Redes Sociales at Ritz AcapulcoResponded 15 November 2017

Dear Ruby, Thank you very much for your appreciable visit, we regret not reaching your expectations for which we offer our apologies, we will take into account your comments to improve the quality of our services, we will gladly visit us again, greetings.

Reviewed 5 November 2017

I stayed from October 28-November 4 in this modest Mexican Resort Hotel here's what I thought of it. I liked the rooms basic big but dated rooms that were kept clean I was at first given Room 621 I was then moved to 724 because...More

2  Thank Alistair B
Response from Jorge A, Admin de Redes Sociales. at Ritz AcapulcoResponded 15 November 2017

Dear Alistair, First of all thank you for your preference and we offer our apologies for this confusion of money, which we will be following up since it is something common that happens, we will continue working to avoid this type of situation, we reiterate...More

Reviewed 15 August 2017

I particularly booked 2 months in advance in order to have 4 rooms at the very top of the A tower , when I arrived the receptionist was super rude and did not gave me the rooms I booked, this guy split my hole family...More

1  Thank Roger M
Response from Jorge A, Admin de Redes Sociales. at Ritz AcapulcoResponded 17 August 2017

Dear Roger, first of all we thank you for your valuable visit and take the time to share your comments, for which we apologize for the behavior of our colleagues and regret not meeting your expectations, we work every day to improve the quality of...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Wheelchair Access
Meeting Rooms
Concierge
Breakfast Available
Breakfast included
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 110 - US$ 185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Top resorts Hotel in Acapulco
#17 On the Beach Hotel in Acapulco
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 110 - US$ 185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Top resorts Hotel in Acapulco
#17 On the Beach Hotel in Acapulco
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (262)
Room & Suite (211)
Pool & Beach (94)
Dining (50)
Amenities (65)
Family and Play Areas (2)
Questions & Answers
Ask a question
bobkatplus5
23 January 2018|
Answer
Response from Jorge A | Property representative |
Hello Mr. Bob, the towel service is for use in the pool area, greetings.
0
Votes
Google Translation
Malik421
23 June 2016|
Answer
Response from Jorge A | Property representative |
Yes we have partial signal free internet in all rooms .
0
Votes
Google Translation
Malik421
15 June 2016|
AnswerShow all 2 answers
Response from Jorge A | Property representative |
If we have valet parking and has a cost of $ 58.00 pesos per day.
1
Vote
Google Translation
Room Tips
"Stay away from the rooms that face the street"
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"Always keeps money&valuables close+secure"
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"It doesn't matter what you have choose or request, even if you pay in advance, they will give what ever..."
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"All rooms have ocean view but the ones close to the street side are noisy."
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