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I booked a 5-night stay at the Ritz with some trepidation after reading the reviews, however I had an ulterior motive in that I was doing a trip down memory lane by visiting Mexico again. I stayed at the same hotel for my honeymoon way...More
Thank Mark B
Response from Jorge A, Admin de Redes at Ritz AcapulcoResponded 3 days ago
Dear Mark, thank you very much for your trust and appreciable visit, we are glad that you enjoyed your holidays with us, we are very happy for your kind comments which motivate us to continue giving the best every day, we will gladly visit us...More
So we booked this hotel because it was a last minute trip and were looking for something all inclusive.
The good: The personal were very friendly and never received bad attitude from anyone, the food was good and the drinks where well served, although they...More
Response from Jorge A, Admin de Redes at Ritz AcapulcoResponded 9 August 2018
Dear, thank you very much for your appreciable visit and kind comments which we will take into account to improve the quality of our services, greetings.
I booked in advance for a room with a superior ocean view. The receptionist in a very rude manner (guy with glasses) said there was not such thing to book previously a room, the only way was is to communicate with them months before the...More
Thank Toyka P
Response from Jorge A, Admin de Redes at Ritz AcapulcoResponded 23 July 2018
Dear Toyka, first of all thank you very much for your appreciable visit, we regret this situation and do not reach your expectations, we offer you our apologies and we will continue working to improve the quality of our services, regards.
The hotel is not up to the expectation! Definitely not worth the money... the location is great, is just on the beach, has security guards.
The quality of food is medium,most of the menu is just Non veg. For vegetarians there is nothing.
3 Thank Ruby4861
Response from Jorge A, Admin. de Redes Sociales at Ritz AcapulcoResponded 15 November 2017
Thank you very much for your appreciable visit, we regret not reaching your expectations for which we offer our apologies, we will take into account your comments to improve the quality of our services, we will gladly visit us again, greetings.
I stayed from October 28-November 4 in this modest Mexican Resort Hotel here's what I thought of it. I liked the rooms basic big but dated rooms that were kept clean I was at first given Room 621 I was then moved to 724 because...More
2 Thank AlistairB554
Response from Jorge A, Admin de Redes Sociales. at Ritz AcapulcoResponded 15 November 2017
First of all thank you for your preference and we offer our apologies for this confusion of money, which we will be following up since it is something common that happens, we will continue working to avoid this type of situation, we reiterate...More