We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
So we booked this hotel because it was a last minute trip and were looking for something all inclusive.
The good: The personal were very friendly and never received bad attitude from anyone, the food was good and the drinks where well served, although they...More
Response from Jorge A, Admin de Redes at Ritz AcapulcoResponded 6 days ago
Dear, thank you very much for your appreciable visit and kind comments which we will take into account to improve the quality of our services, greetings.
I booked in advance for a room with a superior ocean view. The receptionist in a very rude manner (guy with glasses) said there was not such thing to book previously a room, the only way was is to communicate with them months before the...More
Thank Toyka P
Response from Jorge A, Admin de Redes at Ritz AcapulcoResponded 3 weeks ago
Dear Toyka, first of all thank you very much for your appreciable visit, we regret this situation and do not reach your expectations, we offer you our apologies and we will continue working to improve the quality of our services, regards.
The hotel is not up to the expectation! Definitely not worth the money... the location is great, is just on the beach, has security guards.
The quality of food is medium,most of the menu is just Non veg. For vegetarians there is nothing.
3 Thank Ruby4861
Response from Jorge A, Admin. de Redes Sociales at Ritz AcapulcoResponded 15 November 2017
Thank you very much for your appreciable visit, we regret not reaching your expectations for which we offer our apologies, we will take into account your comments to improve the quality of our services, we will gladly visit us again, greetings.
I stayed from October 28-November 4 in this modest Mexican Resort Hotel here's what I thought of it. I liked the rooms basic big but dated rooms that were kept clean I was at first given Room 621 I was then moved to 724 because...More
2 Thank Alistair B
Response from Jorge A, Admin de Redes Sociales. at Ritz AcapulcoResponded 15 November 2017
First of all thank you for your preference and we offer our apologies for this confusion of money, which we will be following up since it is something common that happens, we will continue working to avoid this type of situation, we reiterate...More
I particularly booked 2 months in advance in order to have 4 rooms at the very top of the A tower , when I arrived the receptionist was super rude and did not gave me the rooms I booked, this guy split my hole family...More
1 Thank Roger M
Response from Jorge A, Admin de Redes Sociales. at Ritz AcapulcoResponded 17 August 2017
Dear Roger, first of all we thank you for your valuable visit and take the time to share your comments, for which we apologize for the behavior of our colleagues and regret not meeting your expectations, we work every day to improve the quality of...More