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Emporio Acapulco Hotel

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1,012 Reviews from our TripAdvisor Community

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There are newer reviews for Emporio Acapulco Hotel
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Showing 342: English reviews
Wake Forest, North Carolina
Reviewed 16 January 2017

An old hotel in a good location that is priced to be attractive. The Good: Location Price Great Pools/Beach The Not So Good: One of the most disorganized hotels I have ever stayed in. The rooms are always hot. The hotel has set the air conditioners to a temperature they desire without any way the customer can adjust the thermostat....

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Helpful?
1Thank 2332123ed
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comment of your stay at Emporio Acapulco, we offer you a sincere apology for the inconvenience, you can set the temperature in each room individually. We hope to have the opportunity to welcome you again in the near future

Reviewed 14 January 2017 via mobile

We have just returned from yet another spectacular stay at the Emporio Acapulco. The Emporio continues to be the shining star among the other properties that line the Costera. The ideal location, and well maintained grounds are only a mere compliment to the way the property is managed. The attentive and diligent staff of the hotel is what really sets...

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Helpful?
Thank Acapulcanada
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

Piscataway, NJ, United States
Reviewed 8 January 2017

Our family stayed at this Hotel from Christmas Eve to day after Christmas and enjoyed the stay with a room facing the ocean and is placed perfectly as far as location is concerned. It is a pretty well maintained and clean property for families. The staff in this hotel from Front Desk, Bell Boys, Breakfast Service staff, Cleaning Staff were...

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Helpful?
Thank Ramesh I
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future

London, United Kingdom
Reviewed 7 January 2017 via mobile

Good hotel. Some areas of improvement... Room shower was lukewarm - contacted the concierge 2 times about it but wasn't fixed. Bathroom was a bit dated. Mini fridge is locked. Front desk is slow. Too many paper based processes slow things down everything eg reception tasks, restaurant, bars, towels. But staff is always nice. Adult pool area is fantastic -...

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Helpful?
Thank Manchag
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comment of your stay at Emporio Acapulco, we offer you a sincere apology for the inconvenience. We hope to have the opportunity to welcome you again in the near future

Kansas City, Missouri
Reviewed 24 December 2016

We booked two rooms close together or side by side months in advance. When we got there they did not have it correct. One room was not too far from the elevator but my kids room was not ready yet. They said come back and it would be ready in 30 minutes The 30 minutes turned into half the day....

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2Thank Melody J
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments of your recent stay at Emporio Acapulco, we offer you a sincere apology for the inconveniences. We really are very sorry that our service was not as expected , your comment was referred to our areas for monitoring, feedback like yours help us to constantly improve our service. We reiterate our apologies and hope to...

Mexico City, Distrito Federal, Mexico
Reviewed 23 December 2016

I recently stayed at Hotel Emporio Acapulco, and though I first had my doubts about staying here (mostly due to bad experiences in nearby hotels), I must say I was positively surprised by this hotel. The hotel is in really good shape -clearly management has been doing a great job! Every space (at least every public space) was clean and...

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Helpful?
Thank Allan L
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, also we are glad to inform you that our WiFi signal was improve for better service. we hope to have the opportunity to welcome you again in your home in the near...

Reviewed 24 November 2016 via mobile

I sure did like this hotel back in December of last year. The hotel it is in good shape. If your looking to have a good time with the family is a nice hotel, the only thing that I would recommend is that they should make this hotel a all inclusive. They do provide you with a restaurant buffet and...

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Thank Emilio L
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments and we will work to provide you quality services, we hope to have the opportunity to welcome you again in the near future.

Vancouver, Washington
Reviewed 22 November 2016

I recently stayed at Hotel Emporio Acapulco, and let me tell you how wonderful my experience was. The employees greeted me with a smile and welcoming comments. The room was spacious and clean -I loved reading the welcoming notes and questions from the person cleaning the room. The view of Acapulco bay from my room was to contemplate and enjoy....

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Helpful?
Thank avgomez1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

Vancouver, Canada
Reviewed 15 November 2016

The hotel has wonderful a garden and outdoor common areas and really nice beach. All the rooms are facing the water and you wake up with the sound of waves and birds. Inside is blah: feels like you are in a beehive, busy restaurant with average food and overpriced buffet. The good thing about the buffet is the selection of...

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Helpful?
Thank ivanafranovic
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We thank you for the comments of your recent stay at Emporio Acapulco, we will continue working to guarantee you quality services.

Reviewed 9 November 2016

We have stayed at this hotel many times over the last twenty years. The location is great. We had a studio, so had a small kitchen which was nice to have breakfast and lunch in the room, and for any leftovers from dinner. Short walk to Mega store for groceries. It does look like area is somewhat run down the...

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Helpful?
Thank packerbacker67
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Texas Ribs Costera
Texas Ribs Costera
Cuisines: American, Barbecue
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Emporio Acapulco Hotel

Address: Avenida Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: ₹ 4,510 - ₹ 10,327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emporio Acapulco Hotel 3.5*
Number of rooms: 419
Reservation Options:
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Also Known As:
Emporio Hotel Acapulco
Acapulco Emporio Hotel
Emporio Acapulco
Hotel Emporio Acapulco
Hotel Style:
#4 Spa Hotel in Acapulco
#4 On the Beach Hotel in Acapulco
#9 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Emporio Acapulco Hotel staff and other travellers.
23 questions
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Questions? Get answers from Emporio Acapulco Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are great have stayed here numerous times no complaints.”
 of 5 bubbles Guera_Nancy, 3 Mar 2017 | Read review
“All rooms have an ocean view - but lower rooms are often blocked. Ask to see the room before you agree.”
  • Sunset from balcony on 7th floor- South tower.
 of 5 bubbles 10sgirl2, 26 Feb 2017 | Read review
“As to be in higher rooms, as it can be very noisy”
 of 5 bubbles Z9768XEluism, 19 Feb 2017 | Read review
“The higher the better, at least 7th floor or higher. The view will be better and there will be less noise.”
 of 5 bubbles monty1208, 19 Feb 2017 | Read review
“from all rooms you will heard ocean or disco (2 AM)”
 of 5 bubbles wmisiec, 4 Feb 2017 | Read review
5 of 5