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Emporio Acapulco Hotel

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1,012 Reviews from our TripAdvisor Community

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Showing 342: English reviews
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Vancouver, Washington
Reviewed 1 week ago via mobile

We stayed here for 4 nights after being at a hotel closer to the airport for the 1st part of our stay. I would 100% stay here again. Beautiful grounds, great location. We ate breakfast buffet at the hotel, it was good. They have a lot of options including an omlette bar and a fresh juice bar, where they added...

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Helpful?
Thank anilif
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments of your recent stay at Emporio Acapulco, We hope to have the opportunity to welcome you again in the near future.

México
Reviewed 2 weeks ago

This hotel has a very good location, has beach, near many types of restaurants. and for shopping. You can walk arround any time. Has a valet parkiing. The staff is nice, the rooms are clean. Has a nice gym.

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Helpful?
Thank Carlos B
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

Cicero, Illinois
Reviewed 2 weeks ago

Great location close to everything. Shopping and food are walking distance. The resort is beautiful, clean and the employees are very friendly and helpful. Beach is right outside the resort making it even better.

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Helpful?
Thank Guera_Nancy
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

Vancouver, Canada
Reviewed 3 weeks ago

Wonderful resort in Acapulco. We stayed 9 nights and had a great time. Pros: - All the rooms have sea views, with really great views over the beautiful Acapulco bay. - Three pools, one for family and two for adults, with a lot of different seating options, including very comfortable pool beds in one of the adult pool. - Fantastic...

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Helpful?
Thank MonkeysandWine
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future

Reviewed 3 weeks ago

We traveled to Acapulco annually from the late 90's until 2011 as we had a timeshare at the Emporio for a 2 room adjoining suite. When things got "dicey" safety-wise our previous travel companions did not want to go there anymore so we let the timeshare go and made other choices for February travel. This year we made a decision...

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Helpful?
Thank 10sgirl2
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future

Ottawa, Canada
Reviewed 4 weeks ago

I always hope they climb back up, but they keep falling. This hotel has attracted a bad crowd as well. They love to apologize but they NEVER CHANGE - lol. Avoid this dump, as it is neglected by the owners. You will never see a "real" manager either - as there are none. Avoid this bad news hotel. You will...

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Helpful?
Thank Luis M
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comment of your stay at Emporio Acapulco, we offer you a sincere apology for the inconvenience. We hope to have the opportunity to welcome you again in the near future

Barrie, Canada
Reviewed 4 weeks ago

We stayed at the Emporio for a week in February. A family of four, we were given an eighth floor room in the South building. The room was spacious, the air conditioning worked well and the view was wonderful. I don't think our room was recently renovated and sometimes getting face clothes was a task. As noted by other reviewers,...

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Helpful?
Thank monty1208
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

Aventura, Florida
Reviewed 11 February 2017 via mobile

The service at the breakfast was amazing. Each employee was very polite and helpful with any question. As a tourist I was curious of the food. And the food name is difficult to memorized. The hotel is located in front of a shopping center. The city of Acapulco has great food. We ate around and food was excellent. Also we...

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Helpful?
Thank rakelsofia
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

Atlanta, Georgia
Reviewed 5 February 2017

On my total 5 days back door of lobby where open with 1 "watcher" man at it? not talking about avg. 6 man outside, and the lobby is a/c 24 hrs also other door stay open generating cost that goes on gests breakfast is good but same for all my stay room was big and clean but with some mold...

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Helpful?
Thank wmisiec
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments of your last stay, we don’t have A/C in the main lobby area, that’s why all the doors remain open 24 hrs. , the man you mentioned are security guards for keep control of the people who enter to the hotel. Thank you again for your visit.

Stoney Creek, Canada
Reviewed 30 January 2017

got to hotel which was booked 9 months ago. room was not clean floor filthy then heard they were closing that room for renovations. complained to desk they put in another room next day claimed nothing available. booked with expedia then hotel said free buffet that night Horrible mostly Mexican hot food fish hot sauce salad and few cakes everybody...

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Thank 6,63,303

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Texas Ribs Costera
Texas Ribs Costera
Cuisines: American, Barbecue
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Emporio Acapulco Hotel

Address: Avenida Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: ₹ 5,098 - ₹ 10,458 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emporio Acapulco Hotel 3.5*
Number of rooms: 419
Reservation Options:
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Also Known As:
Emporio Hotel Acapulco
Acapulco Emporio Hotel
Emporio Acapulco
Hotel Emporio Acapulco
Hotel Style:
#4 Spa Hotel in Acapulco
#4 On the Beach Hotel in Acapulco
#8 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Emporio Acapulco Hotel staff and other travellers.
23 questions
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Questions? Get answers from Emporio Acapulco Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are great have stayed here numerous times no complaints.”
 of 5 bubbles Guera_Nancy, 3 Mar 2017 | Read review
“All rooms have an ocean view - but lower rooms are often blocked. Ask to see the room before you agree.”
  • Sunset from balcony on 7th floor- South tower.
 of 5 bubbles 10sgirl2, 26 Feb 2017 | Read review
“As to be in higher rooms, as it can be very noisy”
 of 5 bubbles Z9768XEluism, 19 Feb 2017 | Read review
“The higher the better, at least 7th floor or higher. The view will be better and there will be less noise.”
 of 5 bubbles monty1208, 19 Feb 2017 | Read review
“from all rooms you will heard ocean or disco (2 AM)”
 of 5 bubbles wmisiec, 4 Feb 2017 | Read review
5 of 5