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Emporio Acapulco Hotel

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1,000 Reviews from our TripAdvisor Community

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Showing 337: English reviews
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Ottawa, Canada
Reviewed 5 days ago NEW

I always hope they climb back up, but they keep falling. This hotel has attracted a bad crowd as well. They love to apologize but they NEVER CHANGE - lol. Avoid this dump, as it is neglected by the owners. You will never see a "real" manager either - as there are none. Avoid this bad news hotel. You will...

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Helpful?
Thank Luis M
Barrie, Canada
Reviewed 5 days ago NEW

We stayed at the Emporio for a week in February. A family of four, we were given an eighth floor room in the South building. The room was spacious, the air conditioning worked well and the view was wonderful. I don't think our room was recently renovated and sometimes getting face clothes was a task. As noted by other reviewers,...

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Helpful?
Thank monty1208
Aventura, Florida
Reviewed 2 weeks ago via mobile

The service at the breakfast was amazing. Each employee was very polite and helpful with any question. As a tourist I was curious of the food. And the food name is difficult to memorized. The hotel is located in front of a shopping center. The city of Acapulco has great food. We ate around and food was excellent. Also we...

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Helpful?
Thank rakelsofia
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

Atlanta, Georgia
Reviewed 2 weeks ago

On my total 5 days back door of lobby where open with 1 "watcher" man at it? not talking about avg. 6 man outside, and the lobby is a/c 24 hrs also other door stay open generating cost that goes on gests breakfast is good but same for all my stay room was big and clean but with some mold...

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Helpful?
Thank wmisiec
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments of your last stay, we don’t have A/C in the main lobby area, that’s why all the doors remain open 24 hrs. , the man you mentioned are security guards for keep control of the people who enter to the hotel. Thank you again for your visit.

Stoney Creek, Canada
Reviewed 3 weeks ago

got to hotel which was booked 9 months ago. room was not clean floor filthy then heard they were closing that room for renovations. complained to desk they put in another room next day claimed nothing available. booked with expedia then hotel said free buffet that night Horrible mostly Mexican hot food fish hot sauce salad and few cakes everybody...

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Helpful?
Thank 6,63,303
Wake Forest, North Carolina
Reviewed 16 January 2017

An old hotel in a good location that is priced to be attractive. The Good: Location Price Great Pools/Beach The Not So Good: One of the most disorganized hotels I have ever stayed in. The rooms are always hot. The hotel has set the air conditioners to a temperature they desire without any way the customer can adjust the thermostat....

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1Thank 2332123ed
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comment of your stay at Emporio Acapulco, we offer you a sincere apology for the inconvenience, you can set the temperature in each room individually. We hope to have the opportunity to welcome you again in the near future

Reviewed 14 January 2017 via mobile

We have just returned from yet another spectacular stay at the Emporio Acapulco. The Emporio continues to be the shining star among the other properties that line the Costera. The ideal location, and well maintained grounds are only a mere compliment to the way the property is managed. The attentive and diligent staff of the hotel is what really sets...

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Helpful?
Thank Acapulcanada
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

Piscataway, NJ, United States
Reviewed 8 January 2017

Our family stayed at this Hotel from Christmas Eve to day after Christmas and enjoyed the stay with a room facing the ocean and is placed perfectly as far as location is concerned. It is a pretty well maintained and clean property for families. The staff in this hotel from Front Desk, Bell Boys, Breakfast Service staff, Cleaning Staff were...

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Helpful?
Thank Ramesh I
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we make our best effort to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future

London, United Kingdom
Reviewed 7 January 2017 via mobile

Good hotel. Some areas of improvement... Room shower was lukewarm - contacted the concierge 2 times about it but wasn't fixed. Bathroom was a bit dated. Mini fridge is locked. Front desk is slow. Too many paper based processes slow things down everything eg reception tasks, restaurant, bars, towels. But staff is always nice. Adult pool area is fantastic -...

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Helpful?
Thank Manchag
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comment of your stay at Emporio Acapulco, we offer you a sincere apology for the inconvenience. We hope to have the opportunity to welcome you again in the near future

Kansas City, Missouri
Reviewed 24 December 2016

We booked two rooms close together or side by side months in advance. When we got there they did not have it correct. One room was not too far from the elevator but my kids room was not ready yet. They said come back and it would be ready in 30 minutes The 30 minutes turned into half the day....

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Helpful?
2Thank Melody J
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments of your recent stay at Emporio Acapulco, we offer you a sincere apology for the inconveniences. We really are very sorry that our service was not as expected , your comment was referred to our areas for monitoring, feedback like yours help us to constantly improve our service. We reiterate our apologies and hope to...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Texas Ribs Costera
Texas Ribs Costera
Cuisines: American, Barbecue
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Emporio Acapulco Hotel

Address: Avenida Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: ₹ 3,891 - ₹ 7,915 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emporio Acapulco Hotel 3.5*
Number of rooms: 419
Reservation Options:
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Also Known As:
Emporio Hotel Acapulco
Acapulco Emporio Hotel
Emporio Acapulco
Hotel Emporio Acapulco
Hotel Style:
#4 Spa Hotel in Acapulco
#4 On the Beach Hotel in Acapulco
#8 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Emporio Acapulco Hotel staff and other travellers.
23 questions
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Questions? Get answers from Emporio Acapulco Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As to be in higher rooms, as it can be very noisy”
 of 5 bubbles Z9768XEluism, 19 Feb 2017 | Read review
“The higher the better, at least 7th floor or higher. The view will be better and there will be less noise.”
 of 5 bubbles monty1208, 19 Feb 2017 | Read review
“from all rooms you will heard ocean or disco (2 AM)”
 of 5 bubbles wmisiec, 4 Feb 2017 | Read review
“all rooms are ocean view during week came to spray bathroom last day we had ants try another place”
 of 5 bubbles 663303, 29 Jan 2017 | Read review
“Ask for a "high" room.”
 of 5 bubbles 2332123ed, 16 Jan 2017 | Read review
5 of 5