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Emporio Acapulco Hotel

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Emporio Acapulco Hotel
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954 Reviews from our TripAdvisor Community

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Showing 326: English reviews
Reviewed 2 weeks ago via mobile

I sure did like this hotel back in December of last year. The hotel it is in good shape. If your looking to have a good time with the family is a nice hotel, the only thing that I would recommend is that they should make this hotel a all inclusive. They do provide you with a restaurant buffet and...

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Helpful?
Thank Emilio L
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments and we will work to provide you quality services, we hope to have the opportunity to welcome you again in the near future.

Vancouver, Washington
Reviewed 2 weeks ago

I recently stayed at Hotel Emporio Acapulco, and let me tell you how wonderful my experience was. The employees greeted me with a smile and welcoming comments. The room was spacious and clean -I loved reading the welcoming notes and questions from the person cleaning the room. The view of Acapulco bay from my room was to contemplate and enjoy....

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Helpful?
Thank avgomez1
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

Vancouver, Canada
Reviewed 3 weeks ago

The hotel has wonderful a garden and outdoor common areas and really nice beach. All the rooms are facing the water and you wake up with the sound of waves and birds. Inside is blah: feels like you are in a beehive, busy restaurant with average food and overpriced buffet. The good thing about the buffet is the selection of...

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Helpful?
Thank ivanafranovic
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We thank you for the comments of your recent stay at Emporio Acapulco, we will continue working to guarantee you quality services.

Reviewed 4 weeks ago

We have stayed at this hotel many times over the last twenty years. The location is great. We had a studio, so had a small kitchen which was nice to have breakfast and lunch in the room, and for any leftovers from dinner. Short walk to Mega store for groceries. It does look like area is somewhat run down the...

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Helpful?
Thank packerbacker67
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

Bucharest, Romania
Reviewed 25 October 2016

The only real tourist attraction in Acapulco: La Quebrada, cliff divers point, also with a very good restaurant, but very dangerous spot regarding the safety of the cliff divers.. If you go now in Acapulco expect all types of police/military/special services/security cars on the main boulevard, every 100 meters; the city is dead from 10 years I could say, the...

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Helpful?
2Thank Iuliu_11
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We really are very sorry that our service was not as expected. Thank you for your opinion.

Tel Aviv, Israel
Reviewed 25 October 2016 via mobile

The hotel is nice but service is terrible. - You have to wait about half an hour to get your car, while the hotel was almost empty. - While waiting to check-in, you have to stand with no air conditioning/fans for about another half an hour. - After that long wait and getting the wrong type of room and complaining,...

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Helpful?
Thank Leo1838
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We really are very sorry that our service was not as expected, your comment was referred to our areas for monitoring, feedback like yours help us to constantly improve our service. We reiterate our apologies and hope to have the opportunity to welcome you back.

Reviewed 22 August 2016 via mobile

These my Thierd time And same problems Air-condition is very week So the rooms is so hot The taps and wc is very old also doors And Closets Balcon doors cant close it Lamps in the swim pool is not fixed well So we was swim with cables of electric On other side has good view on sea side But...

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Helpful?
Thank Helmi A
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

Thank you for your comments of your recent stay at Emporio Acapulco, we offer you a sincere apology for the inconveniences We really are very sorry that our service was not as expected , your comment was referred to our areas for monitoring, feedback like yours help us to constantly improve our service. We reiterate our apologies and hope to...

Dominican Republic
Reviewed 27 July 2016

This is a wonderful Hotel yet I found a very funny picture of the tent card of their Bufet and I would recommend them hiring a bilingual Food and Beverages secretary. Best Regards. A 2-minute walk from Isla El Morro, this relaxed, bayside resort is 8 km from Caletilla Beach and 14 km from Playa Majahua. Offering balconies with ocean...

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Helpful?
Thank Caribbeangeorge
Los Angeles, California
Reviewed 26 July 2016 via mobile

I just got back with my family from Emporio Hotel in Acapulco. I had already stayed 2 years ago and decided to stay again this trip. I really like it here. The staff are always so courteous and friendly especially our housekeeper Carolina. What a sweet and hardworking woman she is. She kept our room so clean throughout our stay....

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Helpful?
Thank Magdalena1231
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

Reviewed 15 July 2016 via mobile

The hotel is beautiful and welcoming. The staff was extremely friendly and helpful. The rooms were clean and the view out of this world. Loved spending time in the balcony. The beds were comfortable. One night we order pizza and they help us by making the call for us. The location was great!!! With in walking distance to the mercadito...

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Helpful?
Thank LosViajerosEnamorados
Emporio A, Director General at Emporio Acapulco Hotel, responded to this review

We appreciate the comments from your recently stay and your preference, we will work to guarantee quality services and we will tell to our staff your service satisfaction, we hope to have the opportunity to welcome you again in your home in the near future.

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Texas Ribs Costera
Texas Ribs Costera
Cuisines: American, Barbecue
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Emporio Acapulco Hotel

Address: Avenida Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Region: Mexico > Pacific Coast > Guerrero > Acapulco
Price Range: ₹ 3,937 - ₹ 15,206 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emporio Acapulco Hotel 3.5*
Number of rooms: 419
Reservation Options:
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Also Known As:
Emporio Hotel Acapulco
Acapulco Emporio Hotel
Emporio Acapulco
Hotel Emporio Acapulco
Hotel Style:
#3 On the Beach Hotel in Acapulco
#4 Spa Hotel in Acapulco
#7 Best Value Hotel in Acapulco
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Questions & Answers

Here's what travellers have asked, with answers from Emporio Acapulco Hotel staff and other travellers.
20 questions
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Dayton
Houston, Texas
1 month ago
Farmingdale, New York
over a year ago

See all questions (20)

Questions? Get answers from Emporio Acapulco Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on higher floors will give you the best view of the bay.”
 of 5 bubbles avgomez1, 22 Nov 2016 | Read review
“Ask for ocean view, you will get a nice breeze and a beautiful view. Higher rooms have less noise”
 of 5 bubbles dvnnov, 30 Jun 2016 | Read review
“Higher floors are quieter with much better views.”
 of 5 bubbles lb12_12, 25 Jun 2016 | Read review
“Go to another hotel”
 of 5 bubbles mn_guy_48, 1 Apr 2016 | Read review
“Relax,enjoy and remember you are on vacation!”
 of 5 bubbles roccob24, 20 Feb 2016 | Read review
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