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04/06/2017 05/06/2017
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    Grand Hotel Acapulco

    Costera Miguel Aleman # 1 | Col. Icacos, Acapulco 39869, Mexico
    Save
    Savings alert: 14% below average rate
    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 120
          US$ 61
          Great Deal
          US$ 66
          US$ 66
          Traveller (336)
          Room & Suite (304)
          Pool & Beach (178)
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          Overview
          • Excellent32%
          • Very good26%
          • Average22%
          • Poor10%
          • Terrible8%
          Travellers talk about
          Free Wifi
          Breakfast Buffet
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Private Balcony
          3.5 Star Hotel
          All hotel details
          Elcano Hotel
          386 reviews
          #13 of 178 hotels in Acapulco
           
          Pierre Mundo Imperial
          697 reviews
          #8 of 178 hotels in Acapulco
           
          Gran Plaza Hotel Acapulco
          934 reviews
          #11 of 178 hotels in Acapulco
           
          Holiday Inn Resort Acapulco
          355 reviews
          #19 of 178 hotels in Acapulco
           
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          Rooms
          4 Jun5 Jun
          |
          1 room, 2 adults, 0 children
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          Reviews
          Traveller rating
          Traveller type
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          Reviewed 15 November 2016 via mobile

          Where to start?? Ok the positive : the food is very good although by the third day you start being bored. They are renovating the hotel so some rooms are better than others and, even if you get one of the newly made rooms they...More

          Helpful?
          Reviewed 16 September 2016 via mobile

          It is not a luxury hotel. But for family with kid it is an excellent choice. It has a big pool and the beach is nice. Sometime the beach could be crowded since it is public. However if you like people is a good place....More

          Helpful?
          Response from Paulina T, Comunicaciones at Grand Hotel Acapulco

          Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time...More

          Reviewed 11 September 2016 via mobile

          This is a very large hotel. The buffet in the restaurant is excellent. There are two pools and of course a great beach. Our room was large with an ocean view balcony. The air conditioning was inadequate for the hot temperature and there was a...More

          Helpful?
          Response from Paulina T, Comunicaciones at Grand Hotel Acapulco

          Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have enjoyed your stay with us. At the same time may I thank you for your...More

          Reviewed 16 August 2016 via mobile

          This hotel over all is good The rooms are not good looking The beds are horrible hard and please don't buy anything in the gasoline stations the hotel don't Let you bring anything inside you room you supposed to buy from them costumer service is...More

          Helpful?
          Response from Paulina T, Director General at Grand Hotel Acapulco

          Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely....More

          Reviewed 6 August 2016

          We stayed for two weeks. The staff are friendly, smart, hardworking and always helpful. As for the hotel being outdated, we found it spacious, clean, with every amenity anyone could want. The pool areas are clean and fun. Beach is amazing of course, and the...More

          Helpful?
          Response from Paulina T, Director General at Grand Hotel Acapulco

          Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your...More

          Elcano Hotel
          386 reviews
          #13 of 178 hotels in Acapulco
           
          Pierre Mundo Imperial
          697 reviews
          #8 of 178 hotels in Acapulco
           
          Gran Plaza Hotel Acapulco
          934 reviews
          #11 of 178 hotels in Acapulco
           
          Holiday Inn Resort Acapulco
          355 reviews
          #19 of 178 hotels in Acapulco
           
          About
          Amenities
          • Top amenities
          • Pool
          • Restaurant
          • Room Service
          • Beachfront
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Meeting Rooms
          • Dry Cleaning
          • Concierge
          • Banquet Room
          • Children Activities (Kid / Family Friendly)
          • Conference Facilities
          • Laundry Service
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          Details
          • Price range
          • US$ 54 - US$ 123 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #7 Spa Hotel in Acapulco
          • #8 Best Value Hotel in Acapulco
          • #10 On the Beach Hotel in Acapulco
          • Room types
          • Suites ,
          • Non-Smoking Rooms
          • Number of rooms
          • 573
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Priceline, Booking.com, Hotwire, Cancelon, Cheap Tickets, Evoline ltd, HotelQuickly and TripOnline SA so you can book your Grand Hotel Acapulco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Pacific Coast >
          • Guerrero >
          • Acapulco
          • Also Known As
          • Hyatt Regency Acapulco ,
          • Hyatt Acapulco ,
          • Acapulco Grand Hotel ,
          • Acapulco Hyatt
          Add Photo Photos
          Traveller (336)
          Room & Suite (304)
          Pool & Beach (178)
          Dining (92)
          Hotel & Grounds (300)
          Bathroom (14)
          Business Centre & Event Rooms (5)
          Family and Play Areas (3)
          Nearby
          Hotel Nilo
          17 reviews
          .27 km away
           
          Hotel Amarea Acapulco
          169 reviews
          .34 km away
           
          El Hotelito
          38 reviews
          .30 km away
           
          One Acapulco Costera
          291 reviews
          .41 km away
           
          Nearby Restaurants
          Carmenere
          327 reviews
          .61 km away
          Restaurante Zolache
          165 reviews
          .67 km away
          Suntory
          101 reviews
          .55 km away
          El Pesca'O
          127 reviews
          .56 km away
          Nearby Attractions
          CiCi Acapulco Magico
          203 reviews
          1.36 km away
          Playa Icacos
          57 reviews
          1.41 km away
          Baby'O
          47 reviews
          .45 km away
          Senor Frog's Official Store Acapulco
          9 reviews
          1.48 km away
          Questions & AnswersAsk a question
          Sids60
          Final Account 1835630 - Sidaway Thanks for responding to my 'question' Pauline T but it's been 3 days now, so how are you getting on with checking out this issue? I can send you the details again to a private email address but you have the records in your system anyway and I have explained in an email to your 'reservaciones' inbox address (a week ago). It is simple really... you took too much money from my credit card, which I did not spend and now YOU OWE ME over 2,500MXN!! The problem will not go away and you need to deal with it... I will have to involve the booking agency next and then the bank if the hotel fails to sort this out soon!! Thanks
          12 January 2017|
          What is your answer?
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          Sids60
          How do I get the General Manager's attention to deal with my issue relating to payment of our stay 26/27/28/29 December. I have sent 2 emails to the only address I have and no one has responded back to me. The hotel owes me money, they took an amount against my credit card when I booked in and we charged less to the room during our stay. The final amount was over 2,500 MXN less but they will not acknowledge my issue - this is now bordering on fraudulent!! I have all the paperwork and so do they - Account number 1835630 Sidaway
          9 January 2017|
          Answer Show all 2 answers
          Response from Paulina T | Property representative |
          Thank you for your comments Sr. We will check this matter and will contact you asap.
          0
          Votes
          Google Translation
          Mariale I
          I will be attending a wedding in November and would like to call the hotel and the spa to make a stylist appointment. How do I dial from Miami?
          29 September 2016|
          Answer Show all 3 answers
          Response from Tonatzin B | Property representative |
          Dear Mariale You can call from USA 011 52 744 4691234 Regards
          0
          Votes
          Google Translation
          Room Tips
          "all room have partial ocean view and city view."
          Read review
          "ocean view"
          Read review
          "Corner suites have an amazing view of both the ocean and city"
          Read review
          "North/northwest side was lovely for enjoying coffee on the balcony in the morning shade/breeze on balcony...."
          Read review
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