We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hotel Acapulco

Agoda.com
US$ 134
US$ 98
View Deal
SAVE US$ 36
Booking.com
US$ 99
View Deal
Expedia.com
US$ 101
View Deal
TripAdvisorUS$ 99
Hotels.com
getaroom.comUS$ 134
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (447)
360
Panoramas (132)
Pool & Beach (245)
About
Location
Cleanliness
Service
Value
Privileged with one the best locations on one of the most exclusive beaches in Acapulco, and with a spectacular view of the bay, also conveniently located near the main local restaurants, shopping malls, and nightlife. Experience and enjoy an excellent service of the most exquisite dining experience and outstanding service, accentuated with the most high quality standards and comfort. The enjoyable experience of our elegant and luxurious guestrooms along with the general living areas, will indulge in a pleasant experience during your stay.
Read more
Property amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair Access
Show more
Room features
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Quiet
HOTEL CLASS
Reviews & more
790Reviews
1,103Photos
28Q+A
59Room tips
Traveller rating
  • 241
  • 210
  • 175
  • 86
  • 78
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Lovely hotel right on the beach.very friendly and helpful staff nothing too much trouble.lots of choice in the restaurant and staff willing to be flexible with the menue to suit dietary needs.very comfortable beds,fresh towels daily ,would recommend this hotel.
Read more
Had to give one star but would have given it NONE! This was supposed to be a five star hotel but instead it felt like I stayed at a motel. Very outdated with no amenities, the food was not worth it. If you want to sleep with cockroaches and a dirty smelly room this is the place.
Read more
Response from Paulina T, Gerente at Grand Hotel Acapulco
Responded 8 Dec 2018
Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
Read more
Family visit, we selected Grand Hotel Acapulco based on some reviews and also knowing some of their challenges, we had a blast. Loved the location, enjoyed the beach, pool and even checked out their near local places plus visiting relatives really worked out. Had to deal with
Read more
An old and overated hotel, extra charges are applied to everything, service is disappointed and unfriendly,employes are unhelpful and rude. This are vacation you will not enjoy, for this Price look for other hotels
Read more
Response from Paulina T, Gerencia General at Grand Hotel Acapulco
Responded 6 Nov 2018
Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Trip Advisor. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
Read more
Room: + Huge room and bed. + Nice terrace. -Smelt noticeably of faeces at some times. - really dated. Bathroom in particular. - tables were stained. - Very noisy. Music blasting from nearby nightclubs or other rooms until 5am. - no fridge Staff: + Friendly. - Pretty useless.
Read more
Response from Paulina T, Gerencia General at Grand Hotel Acapulco
Responded 23 Aug 2018
Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorGrand Hotel Acapulco
The Grande Suite at the Grand Hotel Acapulco
Professional photo exclusively commissioned by TripAdvisorGrand Hotel Acapulco
The Grande Suite at the Grand Hotel Acapulco
Professional photo exclusively commissioned by TripAdvisorGrand Hotel Acapulco
The Grande Room at the Grand Hotel Acapulco
Professional photo exclusively commissioned by TripAdvisorGrand Hotel Acapulco
The Family Corner at the Grand Hotel Acapulco
vista desde el piso 21
PreviousNext
12345667
wifi is included but doesn't work sometimes. lounge chairs are included but get there early to get the best seats
0 votes
Show all answers
True! But well, what they don't know... We did, nobody saw it, no problem...
1 vote
Show all answers
Dear Mariale You can call from USA 011 52 744 4691234 Regards
0 votes
Show all answers
PreviousNext
123456
"The 650 rooms all have a full or partial view of the bay, Top 6 floors have the option of club rooms with VIP lounge, food and drinks. ."
"Better views are in the family rooms as they are at the front of the building. Every other room will get a half view."
"You need to pay extra for the Grand room. The 19th and 20th floors are best on the south wing."
"Ask for a higher floor--better views!"
"The renovated rooms are from floor 14 up, I think. From that number down the rooms are old."
PreviousNext
12345612
PRICE RANGE
US$ 53 - US$ 133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency acapulcohyatt acapulcoacapulco grand hotelacapulco hyatt
LOCATION
MexicoPacific CoastGuerreroAcapulco
NUMBER OF ROOMS
573
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing