Lovely hotel right on the beach.very friendly and helpful staff nothing too much trouble.lots of choice in the restaurant and staff willing to be flexible with the menue to suit dietary needs.very comfortable beds,fresh towels daily ,would recommend this hotel.
Had to give one star but would have given it NONE! This was supposed to be a five star hotel but instead it felt like I stayed at a motel. Very outdated with no amenities, the food was not worth it. If you want to sleep with cockroaches and a dirty smelly room this is the place.…
Family visit, we selected Grand Hotel Acapulco based on some reviews and also knowing some of their challenges, we had a blast. Loved the location, enjoyed the beach, pool and even checked out their near local places plus visiting relatives really worked out. Had to deal with…
An old and overated hotel, extra charges are applied to everything, service is disappointed and unfriendly,employes are unhelpful and rude. This are vacation you will not enjoy, for this Price look for other hotels
Room: + Huge room and bed. + Nice terrace. -Smelt noticeably of faeces at some times. - really dated. Bathroom in particular. - tables were stained. - Very noisy. Music blasting from nearby nightclubs or other rooms until 5am. - no fridge Staff: + Friendly. - Pretty useless.…
"The 650 rooms all have a full or partial view of the bay, Top 6 floors have the option of club rooms with VIP lounge, food and drinks. ."
"Better views are in the family rooms as they are at the front of the building. Every other room will get a half view."
"You need to pay extra for the Grand room. The 19th and 20th floors are best on the south wing."
"Ask for a higher floor--better views!"
"The renovated rooms are from floor 14 up, I think. From that number down the rooms are old."