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04/06/2017 05/06/2017
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    Grand Hotel Acapulco

    Costera Miguel Aleman # 1 | Col. Icacos, Acapulco 39869, Mexico
    Save
    Savings alert: 15% below average rate
    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 120
          US$ 61
          Great Deal
          US$ 69
          US$ 67
          Traveller (336)
          Room & Suite (304)
          Pool & Beach (178)
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          Overview
          • Excellent32%
          • Very good26%
          • Average22%
          • Poor10%
          • Terrible8%
          Travellers talk about
          Free Wifi
          Breakfast Buffet
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Private Balcony
          3.5 Star Hotel
          All hotel details
          Elcano Hotel
          386 reviews
          #13 of 178 hotels in Acapulco
           
          Pierre Mundo Imperial
          697 reviews
          #8 of 178 hotels in Acapulco
           
          Gran Plaza Hotel Acapulco
          934 reviews
          #11 of 178 hotels in Acapulco
           
          Holiday Inn Resort Acapulco
          356 reviews
          #19 of 178 hotels in Acapulco
           
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          Rooms
          4 Jun5 Jun
          |
          1 room, 2 adults, 0 children
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          Reviews (652)
          Traveller rating
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          1 - 5 of 652 reviews

          Reviewed 11 April 2017 via mobile

          I was here with my family in the Holy Week vacation time .... smokers were all over the place so it is not a smoke free hotel ... quite disgusting by the way ... personnel is friendly but unresolving and so is the manager ..:...More

          Thank Covarrubias-Gomez
          Response from Paulina T, Gerente at Grand Hotel Acapulco

          Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in...More

          Reviewed 6 March 2017

          I had a very pleasant time here with my mother and sister. Facility was clean, and staff was friendly.The only thing that I was not happy about was that I wasn't allowed to take food into my room. I had picked up a pizza and...More

          2  Thank KingStumphie
          Response from Paulina T, Gerente at Grand Hotel Acapulco

          Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your...More

          Reviewed 27 February 2017 via mobile

          We stayed in this hotel for one night.The beach was few meters away and had a beautiful view of the bay.The room was clean, except that the knob of the tub was broken and few of our friend's rooms were not clean by the time...More

          Thank Sangamitra T
          Response from Paulina T, Propietario at Grand Hotel Acapulco

          Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time...More

          Reviewed 21 February 2017

          Stayed for 1 week at The Grand Hotel Acapulco, and loved, loved, loved it. Hotel is right on the beach, across the street you have Walmart, Starbucks and many restaurants, This hotel is surrounded by luxury condos, and the hotel itself is well maintained. The...More

          Thank eldaruff
          Response from Paulina T, Gerente at Grand Hotel Acapulco

          Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your...More

          Reviewed 31 January 2017

          I feel I should write this review now as a warning to others and that we have finally sorted out our issues with this hotel. I have given them a rating only because they provided a room with a bed and it had walls and...More

          3  Thank Sids60
          Elcano Hotel
          386 reviews
          #13 of 178 hotels in Acapulco
           
          Pierre Mundo Imperial
          697 reviews
          #8 of 178 hotels in Acapulco
           
          Gran Plaza Hotel Acapulco
          934 reviews
          #11 of 178 hotels in Acapulco
           
          Holiday Inn Resort Acapulco
          356 reviews
          #19 of 178 hotels in Acapulco
           
          About
          Amenities
          • Top amenities
          • Pool
          • Restaurant
          • Room Service
          • Beachfront
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Meeting Rooms
          • Dry Cleaning
          • Concierge
          • Banquet Room
          • Children Activities (Kid / Family Friendly)
          • Conference Facilities
          • Laundry Service
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          Details
          • Price range
          • US$ 55 - US$ 123 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #6 Spa Hotel in Acapulco
          • #8 Best Value Hotel in Acapulco
          • #9 On the Beach Hotel in Acapulco
          • Room types
          • Suites ,
          • Non-Smoking Rooms
          • Number of rooms
          • 573
          • Reservation Options
          • TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Priceline, Hotwire, Cancelon, Cheap Tickets, Evoline ltd, HotelQuickly and TripOnline SA so you can book your Grand Hotel Acapulco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Pacific Coast >
          • Guerrero >
          • Acapulco
          • Also Known As
          • Hyatt Regency Acapulco ,
          • Hyatt Acapulco ,
          • Acapulco Grand Hotel ,
          • Acapulco Hyatt
          Add Photo Photos
          Traveller (336)
          Room & Suite (304)
          Pool & Beach (178)
          Dining (92)
          Hotel & Grounds (300)
          Bathroom (14)
          Business Centre & Event Rooms (5)
          Family and Play Areas (3)
          Nearby
          Hotel Nilo
          17 reviews
          .27 km away
           
          Hotel Amarea Acapulco
          169 reviews
          .34 km away
           
          El Hotelito
          39 reviews
          .30 km away
           
          One Acapulco Costera
          292 reviews
          .41 km away
           
          Nearby Restaurants
          Carmenere
          327 reviews
          .60 km away
          Restaurante Zolache
          165 reviews
          .67 km away
          Suntory
          101 reviews
          .55 km away
          El Pesca'O
          127 reviews
          .56 km away
          Nearby Attractions
          CiCi Acapulco Magico
          203 reviews
          1.36 km away
          Playa Icacos
          57 reviews
          1.41 km away
          Baby'O
          47 reviews
          .45 km away
          Senor Frog's Official Store Acapulco
          9 reviews
          1.48 km away
          Questions & AnswersAsk a question
          Sids60
          Final Account 1835630 - Sidaway Thanks for responding to my 'question' Pauline T but it's been 3 days now, so how are you getting on with checking out this issue? I can send you the details again to a private email address but you have the records in your system anyway and I have explained in an email to your 'reservaciones' inbox address (a week ago). It is simple really... you took too much money from my credit card, which I did not spend and now YOU OWE ME over 2,500MXN!! The problem will not go away and you need to deal with it... I will have to involve the booking agency next and then the bank if the hotel fails to sort this out soon!! Thanks
          12 January 2017|
          What is your answer?
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          Sids60
          How do I get the General Manager's attention to deal with my issue relating to payment of our stay 26/27/28/29 December. I have sent 2 emails to the only address I have and no one has responded back to me. The hotel owes me money, they took an amount against my credit card when I booked in and we charged less to the room during our stay. The final amount was over 2,500 MXN less but they will not acknowledge my issue - this is now bordering on fraudulent!! I have all the paperwork and so do they - Account number 1835630 Sidaway
          9 January 2017|
          Answer Show all 2 answers
          Response from Paulina T | Property representative |
          Thank you for your comments Sr. We will check this matter and will contact you asap.
          0
          Votes
          Google Translation
          Mariale I
          I will be attending a wedding in November and would like to call the hotel and the spa to make a stylist appointment. How do I dial from Miami?
          29 September 2016|
          Answer Show all 3 answers
          Response from Tonatzin B | Property representative |
          Dear Mariale You can call from USA 011 52 744 4691234 Regards
          0
          Votes
          Google Translation
          Room Tips
          "all room have partial ocean view and city view."
          Read review
          "ocean view"
          Read review
          "Corner suites have an amazing view of both the ocean and city"
          Read review
          "North/northwest side was lovely for enjoying coffee on the balcony in the morning shade/breeze on balcony...."
          Read review
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