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Four Points by Sheraton Saltillo

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Four Points by Sheraton Saltillo
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28 Reviews from our TripAdvisor Community

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Showing 10: English reviews
Puerto Vallarta, Mexico
Reviewed 8 September 2016

I stayed many times at this hotel in the past, when it wasn't a four points. We were always welcome to bring our small, well behaved dog. When they remodeled the hotel they stopped accepting dogs. I was very surprised and happy to find out that now the hotel is pet friendly until I tried to make a reservation... On...

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Helpful?
2Thank LisaPV2014
Generalmanager4137, Manager at Four Points by Sheraton Saltillo, responded to this review

I am so sorry for the misunderstanding Ms. Lisa, We are currently looking into our webpages to verify that information, since we have never charged the amounts mentioned in your review. Could you please let us know what website publishes this information? Our PETRATE should be just 10 USD over our base rate. Be rest assured we will look into...

Mexico City, Mexico
Reviewed 22 June 2016

The hotel is on the highway and is very noisy. Service is so so. Some staff members are very attentive, however they forgot to call for a taxi although I asked the day before and they also forgot to send me the invoice so I had to call again.

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Helpful?
1Thank Georgi_Tsvetanov
ClaudiaCadena, Manager at Four Points by Sheraton Saltillo, responded to this review

We are very sorry that your experience did not meet your expectations; let me express my sincerest apologies. At Four Points by Sheraton we strive to provide a superior service for every customer; therefore, your feedback is very important to us. We cannot allow these mistakes happen again. Please rest assured that we are taking appropriate measures to address the...

Phoenix, Arizona
Reviewed 9 February 2016

Ii stayed at this hotel last December i forgot the wallet in the safe box did not realized till I was back in the states , I called the manager and she handle the situation very profetional she went out of her way to take care of the situation, I will defiantly recommend this hotel where the personal really take...

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Helpful?
Thank Martin M
ClaudiaCadena, Manager at Four Points by Sheraton Saltillo, responded to this review

We would like to thank you for taking the time to review our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

Reviewed 28 September 2015

Sadly for a chain like this, this hotel was a terrible experience... The room smell really bad (humidity and mold)... The bathroom did not have an extractor and you couldn't even open it in order to try to breath some respectable air... I felt seek even just for one short night.

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Helpful?
1Thank EQ1312
ClaudiaCadena, Director de Relaciones Públicas at Four Points by Sheraton Saltillo, responded to this review

Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your comments on your recent visit. I have shared your feedback with our staff to ensure we handle these types of situations differently in the future. Again,...

Baltimore, Maryland
Reviewed 31 August 2015

We arrived on a Sunday afternoon. The desk clerk looked clueless. We found we needed to get something fixed in our room and was told there was no one there to do it. The room was only adequate, and the reason the hotel got two "dots" is because the bed was rather OK. There was no soap, conditioner or shampoo...

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Helpful?
Thank Jonathan K
ClaudiaCadena, Director de Relaciones Públicas at Four Points by Sheraton Saltillo, responded to this review
Google Translation

Estimado huesped Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro...

Celaya, Mexico
Reviewed 12 August 2015

The Hotel is OK , the rooms are comfortable and clean as they should be. The front desk people are friendly. However we arrived on a Sunday afernoon and there was no service in the restaurant or the bar so we had to venture into town to try to get some food. We travelled with our small dog and were...

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Helpful?
2Thank sergio a
ClaudiaCadena, Director de Relaciones con Clientes at Four Points by Sheraton Saltillo, responded to this review

Dear Sergio A Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer...

Reviewed 17 May 2015 via mobile

Great service and nice facilities. Indoor swimming pool to enjoy with my family. I would only suggest to provide more options for breakfast and if temperature in pool could be warmer everything would be excellent!! There is a hotel shuttle that take you to the center or museums. Thank you, I would come back again...

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Helpful?
Thank Luis G
ClaudiaCadena, General Manager at Four Points by Sheraton Saltillo, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nadia Saade General Manager

Monterrey, Mexico
Reviewed 23 February 2015

Traveled for one night and left very disappointed of the brand. Supposedly renovated in Oct 2014, it seemed old décor and furniture as well as dark. Upon arrival I asked for indoor pool directions (had selected hotel due to it for my kids), I was told heater was not working and it might be somehow cold but given that outside...

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Helpful?
1Thank gabrielgarciamtz
ClaudiaCadena, Director de Relaciones Públicas at Four Points by Sheraton Saltillo, responded to this review

Thank you for taking the time to complete our survey Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay on your recent visit. I have shared your feedback with our housekeeping staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and...

The Netherlands
Reviewed 15 February 2015 via mobile

The room and bath were very large and spacious. Their pillows however are awful. Be sure to check them and request others if you don't find them suitable for you. My bed had 4 pillows with the worst filling ever, felt as if they just stuffed them in a hurry and didnt have enough to fill all of them. You...

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Helpful?
Thank Paola R
ClaudiaCadena, Director de Relaciones Públicas at Four Points by Sheraton Saltillo, responded to this review

Thank you for taking the time to complete our online survey regarding your stay at Four Points by Sheraton Saltillo Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the pillows on your recent visit. I have shared your feedback with our rooms division to ensure we handle these types of situations differently...

Paamul
Reviewed 12 February 2015

this was the only hotel we found that would allow a dog. It was an extra $50 usd but we were desperate. Beautiful quiet hotel on the main drag. Nice breakfast for an extra amount but worth it. 2x1 beers in the evening and we had a nice dinner. English spoken at the desk. Very nice rooms.

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Helpful?
Thank Cindy A
ClaudiaCadena, Director de Relaciones con Clientes at Four Points by Sheraton Saltillo, responded to this review

Dear guest Thank you for taking the time to review our hotel. it is our priority to serve out guests as if they were at home. Please come back soon Regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Drive for Success. The Four Points by Sheraton Saltillo is located just south of Ramos Arizpe, one of Mexico's leading automotive areas. Nearby are major industrial parks that produce Chrysler, General Motors, and Mercedes-Benz vehicles and parts. Historically known for its namesake tile and sarapes, Saltillo also provides guests with plenty of cultural and entertainment destinations. Tour the famous Museo del Desierto or another of our more than 20 museums. Golf, swimming, and skiing are also popular. Try cabrito, a regional specialty, at one of many restaurants close to the hotel. Plan de Guadalupe International Airport (SLW) is only 10 kilometers away. All under One Roof. Everything you need for a pleasant stay can be found at our full-service hotel. Stay in touch with High Speed Internet Access, available in all public areas. Work out in our well-equipped fitness center. Gather with friends, family, or colleagues over our restaurant's variety of authentic dishes, which use only the freshest ingredients. You can also sip on delicious drinks at our bar. We offer function spaces for any business or social gathering you have in mind. Each venue is equipped with wireless High Speed Internet Access and state-of-the-art audiovisual technology. Our professional team will gladly listen to all of your needs and address every detail to ensure a memorable event. Modern Comforts. Both business and leisure travelers can expect delightful stays in our comfortable accommodations. All 119 guest rooms and two suites have contemporary styles and amenities, plus our Four Points signature beds. ... more   less 

Additional Information about Four Points by Sheraton Saltillo

Address: Carretera Saltillo Monterrey No. 9000, Saltillo 25015, Mexico (Formerly American Business Hotel)
Region: Mexico > Northern Mexico > Coahuila > Saltillo
Price Range: ₹ 3,820 - ₹ 8,050 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Saltillo 3.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Holiday Inn Saltillo
Saltillo Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Saltillo staff and other travellers.
1 question
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Questions? Get answers from Four Points by Sheraton Saltillo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
 of 5 bubbles jonathank389, 31 Aug 2015 | Read review
“Stay in Double Tree”
  • bugs in sink
 of 5 bubbles gabrielgarciamtz, 23 Feb 2015 | Read review
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