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Krystal Monterrey

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Krystal Monterrey
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644 Reviews from our TripAdvisor Community

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Showing 73: English reviews
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Reviewed 2 weeks ago via mobile

Sad that we didn't know that the hotel is under construction. Not so nice. Some of the rooms are quite old fashioned, others have been renovated. We have an old room and the AC is really loud. The breakfast buffet is great but expensive. The reception service not very effective. The machines in the gym are old and at least...

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Helpful?
Thank Linda O
Krystal M, Gerente at Krystal Monterrey, responded to this review

Dear Mrs Linda O We feel grateful for the time to share your stay with us and comments about your experience. Currently we are remodeling of our facilities we apologize for the inconvenience with the noice. We will work on the details you mentioned abut the AC and front desk service. We look forward to the opportunity to serve you...

Orchard Road, Singapore
Reviewed 4 weeks ago

The hotel is in a great location in the center of monterrey, the truth is that some of the staff makes a difference, example always the doorman is attentive and willing to help with a greeting and smile, the only detail I had is that the internet did not respond , I made it known to the person in reception...

Review collected in partnership with this hotel
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Thank Simon J
Krystal M, Gerente at Krystal Monterrey, responded to this review

Dear Mr Simon We thank you for taking the time to share with us your comments about your stay. For us each experience of the guests helps us to know the satisfaction and quality of our service. We are glad you had a good stay; we are renovating our facilities. We hope to have you back soon. Best regards! -...

Virginia, France
Reviewed 17 March 2017

Huge room with floor to ceiling windows looking out over pretty little Plaza Hidalgo and beyond to the mountains - we so enjoyed the view day and night. The room was perfectly quiet, with a super comfortable king sized bed and a spacious bathroom. Wifi worked perfectly, and every staff person with whom we interacted was friendly and helpful. The...

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Helpful?
Thank Anne W
Krystal M, Gerente at Krystal Monterrey, responded to this review

Dear Miss Anne We thank you for taking the time to share with us your comments about your stay. For us each experience of the guests helps us to know the satisfaction and quality of our service. We are currently remodeling our rooms and Lobby areas to offer our clients better facilities, we are glad to know you enjoyed the...

Taipei, Taiwan
Reviewed 22 February 2017

the hotel is fine, the building itself is old but comfortable enough, good pricing and excellent breakfast buffet. Good location near the center area of the city of Monterrey, close to shopping malls, historical areas, and sightseeing locations. Safe enough where you can take a good walk at streets nearby. My only complain was the noise of building remodeling; it...

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Helpful?
Thank Jason L
Krystal M, Gerente at Krystal Monterrey, responded to this review

Dear Mr Jason We feel grateful for the time to share your stay with us and comments about your experience, we are glad you loved the location and rooms. Currently we are remodeling of our facilities we apologize for the inconvenience with the noice. We look forward to the opportunity to serve you again and have you back soon. Best...

A TripAdvisor Member
Level Contributor
25 reviews
4 hotel reviews
Reviewed 16 February 2017 via mobile

My husband and I stayed at the Krystal hotel. While the hotel is older, the rooms were clean, beds were comfortable but-the walls were paper thin. We could hear everything that was going on in the room next door. The restaurant had some really good food, and great service. I would stay there again.

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Thank A TripAdvisor Member
Krystal M, Gerente at Krystal Monterrey, responded to this review

Dear Guest We feel grateful for the time to share your stay with us and comments about your experience. Currently we are remodeling our facilities to offer our guest better product and service. We have luxury rooms completely new and we hope you can have the oportunity to return and know them. We look forward to the opportunity to serve...

San Antonio, Texas
Reviewed 16 February 2017

My room was great, had a good view from the floor to selling windows. They also had great room service and the food from the restaurant was delicious I will definitely choose this hotel for my next trip to Monterrey.

Review collected in partnership with this hotel
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Helpful?
Thank rubi_garcia_mty
Krystal M, Gerente at Krystal Monterrey, responded to this review

Dear Guest We feel grateful for the time to share your stay with us and comments about your experience. We are glad to know that you enjoyed the service and food we offer. We look forward to the opportunity to serve you again and have you back soon. Best regards,

Reviewed 16 February 2017

This was an excellent spot to pick and stay at. The customer service is phenomenal! They are on top of helping you out, suggestions on where to go shopping, eat and entertainment locations. The lobby staff and restaurant staff were very courteous and respectful. The concierge helps you super quickly with any needs. I didn't spend more than 3 mins...

Review collected in partnership with this hotel
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Thank MYTRIO2013
Krystal M, Gerente at Krystal Monterrey, responded to this review

Dear guest, We feel grateful for the time to share your stay with us and comments about your experience. Currently we are remodeling of our facilities to offer our guest better product and service. We are glad you enjoyed everything about your stay with us and your visit to Monterrey. It is our pleasure to serve every client with quality....

Reviewed 2 January 2017 via mobile

We stayed at the Krystal Hotel in Monterrey and enjoyed it. Very centrally located in the center of Monterrey. Beds were comfortable and nice showers too! Also loved the breakfast buffet each morning was awesome! Would stay here again. Beautiful place.

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Thank Mark L
Krystal M, Gerente at Krystal Monterrey, responded to this review

Dear Mr Mark L. We thank you for sharing your comments with us, we are glad to know that you found your room confortable and that you had a great stay. We really hope to have you back soon. Best regards,

Reviewed 13 December 2016

In all fairness, I can't compare this to other hotels in Monterrey, but it just was a bit too dated and depressing. Pros: Staff was nice, attentive. Very centrally located to the macro plaza and the church/Museum of Contemporary Arts where we attended a wedding. Good rate through GetARoom of $70 night, but pictured more of a 3.5 or 4...

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Thank ILuvPadel
Krystal M, Gerente at Krystal Monterrey, responded to this review

Dear Mrs Leslie We thank you for sharing your comments with us, we are pleased to hear that you had a good experience and you found the hotel very confortable. Next week we will finish the first period of remodeling, new rooms are goint to be available soon. We want to offer our guest new facilities. We will work on...

Puerto Vallarta, Mexico
Reviewed 8 December 2016

We enjoyed our stay at this centrally located hotel. As with other trips around Mexico, the best first place to stay is in the Centro - generally a place for easy access to the touristy things, and a way to introduce you to the city. Krystal had very clean and modern rooms, good service, and lots of support services available...

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1Thank mexpro
Krystal M, Gerente at Krystal Monterrey, responded to this review

Dear guest: We thank you for taking your time to share your experiencie with us. We apologize for the impression that you had this time during your stay, your comments are very important for us because it allows us to improve our current performance and I pledge that I will reinforce the training and supervision so that such details will...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Appreciate the beauty of Cerro de la Silla from the spectacular architecture of the Krystal Monterrey: 9 floors with large windows onto a wonderful view of one of the country's most important cities. The hotel's entrance, with its red quarry stone arches, invites guests to an unparalleled business or pleasure experience. ... more   less 

Additional Information about Krystal Monterrey

Address: Corregidora 519 Oriente | Colonia Centro, Monterrey 64000, Mexico (Formerly Fiesta Americana Monterrey)
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: ₹ 5,107 - ₹ 14,221 (Based on Average Rates for a Standard Room)
Number of rooms: 207
Reservation Options:
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Also Known As:
Fiesta Americana Centro Monterrey Hotel Monterrey
Fiesta Americana Monterrey
Monterrey Fiesta Americana
Hotel Style:
#1 Romantic Hotel in Monterrey
#2 Business Hotel in Monterrey
#3 Green Hotel in Monterrey
#7 Best Value Hotel in Monterrey
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Monterrey staff and other travellers.
2 questions
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Questions? Get answers from Krystal Monterrey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the rooms have excellent bed and some of them a very good view”
, 25 Mar 2017 | Read review
“Outside facing, otherwise very dark.”
ILuvPadel, 12 Dec 2016 | Read review
“Higher floors give great city views”
  • City view from rooms
  • City view from rooms
mexpro, 8 Dec 2016 | Read review
“the higher the level, the better the view of the mountains”
212paulv, 8 Jun 2016 | Read review
“They are all excellent with 360 views of the mountains”
819wendya, 25 Apr 2016 | Read review
5 of 5