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Sheraton Ambassador

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239 Reviews from our TripAdvisor Community

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Showing 119: English reviews
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Vancouver, Canada
Reviewed 6 days ago NEWvia mobile

Stayed here on business with 12 colleagues. None of us were happy with our rooms! Dark; lots of them with windows on the atrium (so no natural light). Not very clean. Lobby is decent & service was fine; next time I'll stay somewhere else.

Thank SebVancouver D
Estefania C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear SebVancouver D: First of all, thank you so much for taking the time to let us know what went wrong with your last stay with us. We are very sorry you had the inconveniences you mention. In Sheraton Monterrey Ambasaador we work really hard to avoid these situations. I will let my manager know about the lighting in the...

Orlando, Florida
Reviewed 1 week ago via mobile

Good Sheraton !! Comfortable nice rooms, brand renovated!! Bathroom are in the small side. Good view of the mountains and the city. Staff friendly. And prices are cheaper than hotels at the airport. Restaurant is brand new. Nice decor. Downtown and you can take Uber to anywhere in 10 minutes.

Thank walkingtheland
Estefania C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear walkingtheland: Thank you so much for your kind comments. We are very glad to hear you enjoyed the renovations at our hotel. We look forward to see you soon for your next trip to Monterrey. Best regards.

Alpharetta, Georgia
Reviewed 3 weeks ago

Stayed for 4 nights during my business trip to Monterrey and liked the hotel. Would have given 5 stars if the food at Grille was as good as the rooms. As I have Platinum Elite status got a room on the 12th floor and a nice room with free breakfast for just $110 per night.

Thank BearBull99
Bucharest, Romania
Reviewed 5 February 2017 via mobile

Ok, so the hotel is really not that great. It's very old, service was kind of crappy. Internet worked only seldom (even if it showed you that you are connected). It's totally not worth the money, EXCEPT for the fact that it's in an amazing area!! You are basically within walking distance from a lot of the main attractions. You...

Thank webonyx
Estefania C, VIP Services & Social Media at Sheraton Ambassador, responded to this review

Dear webonyx: First of all, thank you so much for your feedback, it really help us a lot to know which services and areas of the hotel we can improve. Thank you for letting us know about your issue regarding the WIFI connection, we are very sorry to know you had trouble during your stay. I will share your comments...

MIAMI, United States
Reviewed 29 January 2017 via mobile

Arrived to this hotel, tired from Miami to a business meeting and events the next day. It was GREAT to arrive and be greeted from the Hotel's front desk staff. Very courteous, helpful and OVERALL EXCELLENT CUSTOMER SERVICE. Check in was prompt and I was in my room in no time. Bed was BIG and VERY comfortable. So it helped...

Thank Ramon R
Estefania C, VIP Services & Social Media at Sheraton Ambassador, responded to this review

Dear Ramon: Thank you so much for your kind comments to our hotel. We are thrilled to know you enjoyed the room we assigned you and that our customer service exceeded your expectations. We are more than happy to welcome you back again in our facilities, we hope to see you soon. Best regards.

Reviewed 7 January 2017 via mobile

Good Sheraton hotel in Monterrey. Service was good. Room was clean and spacious. Room service was ok, nothing special. It is located in MTY downtown, some restaurants around it. Be careful to walk at night.

Thank Cszepak
Estefania C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear Cszepak: Thank you so much for your kind comments to our hotel. Your feedback is very important to us as it help us to grow and understand better our guests needs and expectations. We hope we can welcome you back again in your next trip in Monterrey. Best regards.

Reviewed 27 December 2016

This place really DID NOT meet our expectations, I will be quick stating the good and bad points; GOOD: - Great valet parking service -Good looking common areas - Good breakfast and excellent service - Good Air Conditioning -Fast check in and check out -Great location close to downtown BAD THINGS: - Horrible mattresses (you could feel the springs on...

Thank bryanmantezoni
Estefania C, Sheraton Club & VIP Services at Sheraton Ambassador, responded to this review

Dear bryanmantezoni: Thank you for sharing your feedback with us regarding your last stay at our hotel. I do apologize that your stay did not meet your expectations. I will be sure to share your comments with our staff so we can eradicate the issues you had in this occasion. Again, we appreciate your feedback and hope you will consider...

São Paulo, São Paulo, Brazil
Reviewed 5 December 2016

I'm A Platinum-Embassador customer, Last year I stayed 116 nights on the SPG chain, so I'm a heavy user, but this was my worst experience in a Sheraton in my life! If they provide such experience to Platinum Customers I'm very sorry for regular customers! Let me list the problems: 1- Due to a delay in my flights they charged...

2Thank Fernando A
Reviewed 13 November 2016 via mobile

I was there several times. The rooms are nice but dark. Not enough lights. There is one big restaurant always empty at nights and going out the hotel after 8 pm is a big no-no . There is a nice gym and decent pool.

Thank Mario M
Karla C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear Mario M: First of all, we want to thank you for taking the time to give us your feedback regarding your recent stay at our Hotel. We do apologize that you felt your room was too dark, we will be sharing your comments with our Maintenance Manager to figure out a way in which we can resolve these issues....

Reviewed 10 November 2016

I've been coming to this hotel for a couple of years, and I like what they have done with the updated lobby/restaurant atrium, and with some of the rooms they have updated -- all to a sort of functional, euro-modern look that seems to work. I had a room in the 10th floor and it was nice, clean, but structurally...

Thank Pedro A
Karla C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear Pedro A: We want to thank you for sharing your comments and impressions regarding your recent stay at our hotel. We want to deeply apologize to you because in this ocassion we weren't able to fullfill your expectations. We will share your comments with our managers so we can eradicate all of the issues you mention to us. We...

123 photos of this hotel

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  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In the heart of Monterrey, the Sheraton Ambassador Hotel offers a prime location for today's business traveler. Our friendly staff will put you at ease, recommending local restaurants and activities. You can even take care of a car rental onsite. 229 oversized guest rooms and suites with comfortable beds and bathrooms have everything you need to make your stay more enjoyable. Stay active with a health club as well as tennis and racquetball courts. Relax in our beautiful outdoor pool or solarium. Gather with friends or colleagues for dinner at our restaurant or a drink at our bar. All rooms now feature wireless High Speed Internet Access at a fee, HD LED TVs, and The Sheraton Sweet Sleeper™ Bed. Stay connected to friends and family with Link-at-Sheraton Experienced with Microsoft®, a connectivity hub in the heart of the lobby. A11 meeting rooms are available for meetings and conventions, offering a combined 10,200 square feet of space. Our Grand "Embajadores" is ready to welcome up to 750 people for whatever type of event you are planning. The Sheraton Ambassador Hotel is a great place for your next meeting or convention, offering stylish comfort and total convenience. ... more   less 

Additional Information about Sheraton Ambassador

Address: Hidalgo 310 Oriente | Zona Centro, Monterrey 64000, Mexico
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: ₹ 5,098 - ₹ 11,503 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Ambassador 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Ambassador Hotel Monterrey
Sheraton Hotel Monterrey
Sheraton Monterrey
Monterrey Sheraton
Hotel Style:
#10 Luxury Hotel in Monterrey
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Questions & Answers

Questions? Get answers from Sheraton Ambassador staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Skip dinner at the Grille and venture out as there are many other great places”
 of 5 bubbles BearBull99, 1 Mar 2017 | Read review
“Do not stay there, stay at the Marriot”
 of 5 bubbles fernandoa484, 5 Dec 2016 | Read review
“one of the updated floors is the 10th floor. If you have enough SPG points I recommend the 12th Club Room for free breakfast”
 of 5 bubbles C9581DXpedroa, 10 Nov 2016 | Read review
“Enough reasons from my review to avoid staying here”
 of 5 bubbles SanDefacto, 28 Sep 2016 | Read review
“Don't get out in the evening otherwise will get bothered by Taxi people and pimps.”
 of 5 bubbles rakesha513, 2 Mar 2016 | Read review
5 of 5