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Hotel San Marcos

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Hotel San Marcos
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64 Reviews from our TripAdvisor Community

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Showing 12: English reviews
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Reviewed 3 weeks ago via mobile

They lie, they want to charge more than agreed and they dont stand by their word. I would never recommend to stay in this hotel to any person, ever. I cant understand how they are in business. One hour thirty minutes to check in. They changed our room in the middle of our stay. They did not stand by their...

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Helpful?
Thank Sgarzacorona
Downey, California
Reviewed 27 February 2017 via mobile

This hotel was not welcoming. They were rude in the front desk. We left and went to lucerna way better for the extra money you'll spend you get treated with great hospitality from all there staff. However the bell boy at San Marcos was really nice, the girls in the front desk weren't. Hotel very outdated as well.

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Thank darlene1530
Reviewed 29 October 2016 via mobile

Great location! The torta place next door is delicious!! Very well recommend that. The hotel itself is nice. The rooms are nice and comfy as well. I highly recommend it for the next visit :) staff was wonderful as well

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Thank Loeaye V
Reviewed 13 May 2015 via mobile

The room was incredibly comfortable, amazing comfy bed with tons of pillows. Large bathroom. Great food and restaurant. Loved it! Very quiet, soundproof rooms for real lol. Definitely the best luxury hotel around. I actually have no complaints at all about this place a truly recommend it.

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Helpful?
Thank Francisco B
JR_S0beranes, Guest Relations Manager at Hotel San Marcos, responded to this review

Dear Francisco B We want to thank you for choosing Best Western Plus San Marcos. We are pleased that you enjoyed your stay because customer satisfaction is our main goal and we hope you visit us again soon. Your opinion is very important because it helps us to give total customer satisfaction to our guests. Sincerely Jesus R Soberanes Best...

Sao Paulo
Reviewed 18 February 2015

one of the worst hotel i have ever been. Everything is a mass: first room they gave me was not ready and it was 6:30 pm. Second room with more than 30 y. o.. No TV remote control and air conditioner sounds like an airplane. Really bad experience. Never come back again.

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Helpful?
Thank Ankramon
jrsoberanes, Guest Relations Manager at Hotel San Marcos, responded to this review

We welcome your comments, we inform you that we are already taking appropriate actions to correct the problems you reported on your last visit. We’re sure we will serve you as you deserve on your next visit and hope you'll be staying with us.

Valencia
Reviewed 25 September 2014

This hotel got great reviews but I found it very tacky, noisy, and very bland. The service was excellent, and the breakfast was good. We had a very bad experience with the climate control. It was either VERY cold or VERY hot when we turned the air conditioner off. Worst part is the hotel would not comp me for the...

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Helpful?
Thank zippy1421
jrsoberanes, Gerente at Hotel San Marcos, responded to this review

Thank you very much for your visit and giving us your review. We are currently working on the issues you addressed (climate control, noise insulation and clarity of charges). We hope you visit us soon again to serve you in a much better way.

San Jose, California
Reviewed 21 March 2014 via mobile

Well we had a pleasant stay overall. The customer service was very good. The price is decent for the hotel as it is outdated and we stayed in a suite which was small and the pictures looked different. But overall the hotel was used only to sleep because we didn't visit there free buffet as we got up late lol.

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Helpful?
Thank joseadolfo74
JR_S0beranes, Gerente at Hotel San Marcos, responded to this review
Google Translation

Sr. Ricardo, Le agradecemos sus comentarios. Le informo que en febrero de este año entró una nueva administración y el...

Mexico City
Reviewed 3 October 2013

San Marcos is a clean, no muss, no fuss hotel. For a small amount I got a clean and comfortable bed, a shower with good shower pressure and big towels. I did not eat at the restaurant or use any of the facilities.

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1Thank Marce_LCh
Helsinki, Finland
Reviewed 24 February 2013

Rooms are okay for the price, the lobby has a cool huge statue of a naked woman and a big painting with a man and women reaching for the heights. There was an issue with the restaurant however. We pre-paid dinners for friends, they charged them again and tried to insist that they never got any money, until finally gave...

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Helpful?
Thank globelove
sanmarcoscln, General Manager at Hotel San Marcos, responded to this review

Dear Guest, Thank you very much for the review. In Hotel San Marcos we care very much for your comfort and. Regarding your concern in our Restaurant there was a communication issue with our staff. We are working to excel our customer's expectations in every way. We hope to see you again soon in our city and in our Hotel.

Mexico City
Reviewed 18 November 2010

Fairly nice accommodations. Well located. When reserving ask for the Shuttle from the Airport.

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Thank MexicoMadness

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Welcome to Hotel San Marcos, where everything has been designed for your maximum comfort and convenience. During your stay, we hope you enjoy our warm and cordial hospitality in an authentic Mexican atmosphere. Our main goal is that you feel at home. Located on the most important street in the city, just 15 minutes from the airport and 5 minutes from financial district. ... more   less 

Additional Information about Hotel San Marcos

Address: Avenida Alvaro Obregon # 51, Culiacan 80000, Mexico (Formerly BEST WESTERN PLUS Hotel San Marcos)
Region: Mexico > Pacific Coast > Sinaloa > Culiacan
Price Range: ₹ 3,307 - ₹ 5,121 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel San Marcos 3.5*
Number of rooms: 200
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Questions & Answers

Here's what travellers have asked, with answers from Hotel San Marcos staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?