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iStay Hotel Ciudad Juarez

Expedia.comUS$ 64*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 119*
US$ 64*
US$ 119*
US$ 64*
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iStay Hotel Ciudad Juarez
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372 Reviews from our TripAdvisor Community

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Showing 55: English reviews
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Reviewed 6 days ago NEW

Breakfast was not included, I would think yes but wasn't. Wouldn't stay at this hotel just because of the not included breakfast, was clean, also the swimming pool was very small. I also got a eye infection plus throats infection on the pool. My son hoy throats infection too so in two weeks staying there I got sick and couldn't...

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Helpful?
Thank selvinm1980
Victor E, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Reviewed 1 week ago

Fun with family and friends weekend getaway hotels under construction was noisy giving a room on the floor that was being worked on wasn't comfortable heard a lot of noise room had a odor to it was better on the second day

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Helpful?
Thank ramonaanzuress
Victor E, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

Reviewed 3 weeks ago

The only thing is that im a smoker so i would love if you guys had smoking rooms. But everything else was really good The pool, the food, the staff. Really nice for us. Definitely coming back to this hotel.

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Helpful?
Thank Muszhii
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again

Lewis Center
Reviewed 6 April 2017

Nice facility, but did not receive breakfast coupons on check-in. Pool was out of order one day longer than scheduled, water was not working part of one day, but bottled water was not comped. Breakfast is amazing, very convenient side entrance to Sanborns, helpful staff, very clean room, wonderful 'outdoors' feel, free shuttle nearby, complimentary bottle of water daily, microwave...

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Helpful?
Thank MEGAN M
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Bellevue
Reviewed 5 April 2017

Hospitality, friendliness, additional services: Internet, electronic office, meets room reservation. Support in consultation in external services such as banks, transportation, restaurants, management, doctors, commercial areas, room services. Thank you!

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Helpful?
Thank 470arturol
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

Panorama City
Reviewed 5 April 2017

The laundry service is an amazing feature for a hotel but during my stay the dryer did not dry at all. The sheets in my bed were stained. The room smelled bad. The walls are actually thin heard loud action from the guest next door. The towels are also very stiff. It needs fabric softener or something. Overall I enjoy...

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Helpful?
Thank Marco N
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again

Greeley, Colorado
Reviewed 7 March 2017

Front desk receptionist was over looking as I was pouring coffe for my wife & my self. Disliked no coffee dispenser in this room Beds were not comfortable Service was good Overall I would return this is my 5th time I've been to this hotel

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Helpful?
Thank joselR420PU
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Thank you very much for your opinion about our hotel. We are pleased that enjoyed your accommodation with us . It is something that our staff is proud , and we value your opinion . We hope you visit us again.

Midland
Reviewed 22 February 2017

Enjoyed our time and stay. The rooms are nice and clean. I liked the indoor pool although the water was a bit cold for my liking. Over all great location, and I would most definitely stay again. The only thing I didn't like was the lady that knocked on the door at 9:30 am to see if we were still...

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Helpful?
Thank silviagD6201KI
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoyed our facilities. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you return soon will be a pleasure to welcome you again.

.
Reviewed 22 February 2017

I love this hotel always clean great staff and good price. Every time I visit I look for this hotel the location is good as well. Staff is very friendly and they have great room service haven't try the food but must be good

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Helpful?
Thank Claudia H
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

Claudia we are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

Edgewood, New Mexico
Reviewed 20 February 2017

Great location and service. Staff was wonderful and very friendly and helpful. Have stayed here before and the accommodations were great then and still are. I would recommend the stay and the food to anyone who is visiting Mexico.

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Helpful?
Thank D9906IUlarryc
VMES, General Manager at iStay Hotel Ciudad Juarez, responded to this review

We are pleased to know that you enjoy our facilities . We hope to return soon will be a pleasure to welcome you again.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The iStay Hotel Ciudad Juarez is located in the city's best shopping and business district, just a few minutes from the El Paso International Airport and just ten minutes from the International Bridge.Enjoy the comfort of our facilites while you take care of business. To makes it easier your submit iStay Hotel Ciudad Juarez is located just 6 miles fromt the American Consulate (15 minutes by car). We are just at 20 minutes from the Ciudad Juarez Airport and 5 minutes from the Delphi Technical Center.You can find a wide variety of activities and entertainment from movie, theatres and restaurants to nightclubs, bars and more in front of the iStay Hotel Ciudad Juarez.Our hotel offers high-speed internet access in rooms and wireless internet in public areas. ... more   less 

Additional Information about iStay Hotel Ciudad Juarez

Address: Avenida Paseo Triunfo de La Republica 3745 | Colonia Circuito Pronaf, Ciudad Juarez 32310, Mexico (Formerly Holiday Inn Express)
Region: Mexico > Northern Mexico > Chihuahua > Ciudad Juarez
Price Range: ₹ 2,973 - ₹ 4,460 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — iStay Hotel Ciudad Juarez 2.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Express Ciudad Juarez Hotel Ciudad Juarez
Holiday Inn Ciudad Juarez
Ciudad Juarez Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from iStay Hotel Ciudad Juarez staff and other travellers.
4 questions
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Questions? Get answers from iStay Hotel Ciudad Juarez staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not in the back, view to the pool”
77salvatoref, 29 Sep 2016 | Read review
“Use the top floors which are the quiter, avoid first floor even worse if they are on the pool side.”
martinmM1761SR, 2 Aug 2016 | Read review
“Rooms away from the pool are quit!”
leticiaO_12, 16 Jun 2016 | Read review
“Check in BEFORE 6 p.m. or they will screw you out of a room.”
mario9193, 29 May 2016 | Read review
“1st Floor is quieter and it's easy to run around.”
mario9193, 21 Dec 2015 | Read review
5 of 5
Expedia.com
US$ 64* /night
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Orbitz.comUS$ 64
AMOMAUS$ 119
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Prices are for 1 room, 2 adults
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