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Palacio Azteca Hotel

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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
7 Niveles, habitaciones totalmente equipadas con 38 M2, CCTV, Recepción 24 horas con Staff Bilingue. Internet de alta calidad, uno de nuestros mejores servicios. Alberca sin calefacción, Restaurante y Bar. Gimnasio de 24 horas con equipamiento profesional. Servicio de Valet Parking, Gerente en turno disponible. 7 levels, rooms fully equipped with 38 M2, CCTV, 24 hour reception with bilingual staff. High quality internet, one of our best services. Pool without heating, Restaurant and Bar. 24-hour gym with professional equipment. Valet Parking Service, Manager on Duty available.
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Property amenities
Pool
Restaurant
Room Service
Free Parking
Wheelchair Access
Bar/Lounge
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Outdoor pool
Shuttle Bus Service
Airport Transportation
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
Reviews & more
210Reviews
65Photos
12Q+A
26Room tips
Traveller rating
  • 54
  • 86
  • 33
  • 12
  • 25
Time of year
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Show reviews that mention
Customer service could be better, room i
It's okay, probably the best thing is the breakfast buffet, hotel dirty at common areas, 6th floor hallway dirty and smelly due to disposable containers with food already bad, in service elevator lobby, beer bottles and utensils on the
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Response from Gerardo D, Gerente at Palacio Azteca Hotel
Responded 21 Oct 2018
Dear Manuel B, I appreciate your comments, as I consider them a valuable tool for improvement. Since your last visit on September, we have made a lot of changes in Oprations procedures. I sincerily hope you may come to visit us and confirm this changes.and many more.
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Hotel was great but a lot of late party goers making noise at 3 am and no security on site. The pool was dirty and pool furniture in poor shape. The rooms were roomy and beds were very comfortable. The restaurant was decent but nothing to rave about.
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Response from Gerardo D, Gerente at Palacio Azteca Hotel
Responded 21 Oct 2018
Dear Nick V: Thank you for your comment. From your last visit in august to this day, we have been working in several improvements and reinforced procedures that now provides a rather higher standard of operations. I assure you you will be please to come again and enjoy the array of improvements and changes. Best Rergards.
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Never see 4stars hotel so bad. Swimming pool useless cause fully kids with ball, reception didn't care about my complaints. Breakfast low profile even for 10$ each person. Rooms old and with few amenities. They share every meeting room with private parties with noise and fully pe
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Response from Gerardo D, Gerente at Palacio Azteca Hotel
Responded 21 Oct 2018
Dear Pietro M: Thank you for the time to share your experience. I consider guest comments, as a valuable tool for improvement. This 2018 summer was rather hot and our swimmimg pool had a higher demand than usual. We had a round of meetings regarding amenities in rooms and changed them. We also replace 100% bathtowels, hand-towels, washclothes and bath mats, we also improved the WiFi quality, just to mention a few aspects. I really hope you will consider returning one more time to witness this and other changes.
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+2
I would recommend this hotel for basically anyone, the hotel was very clean and friendly staff. The prices are different once you arrive at the hotel, I pre booked my stay through TripAdvisor. They offer breakfast but it is not complementary if anyone was curious lol. But overall
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Response from Gerardo D, Gerente at Palacio Azteca Hotel
Responded 21 Oct 2018
Dear Caarolguznmann: We celebrate your experience at Palacio Azteca. I will share your comments with our staff, as we strive to meet and exceed guest´s expectations. Thank you, and we will keep our promise of continuing delivering the best of ourselves.
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Decided to book this hotel based on other reviews but as much as we tried to like it, we just kept getting disappointed more and more. As soon as we opened the door to our room.. the curtain rod was completely broken.. they called maintenance and started fixing it while we were i
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Response from Gerardo D, Gerente at Palacio Azteca Hotel
Responded 21 Oct 2018
Dear Roxymau: I regret your experience. So unfortunately. I´d rather think of it as an exception, rather than the rule.Since your last visit, a lot of changes in supervision levels, procedures an quality standars have been set in place. As the Operations Manager I deeply appreciate this information, and a follow-up will be set in place in our side, in every single opportunity for improvement.
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Photo provided by managementPalacio Azteca Hotel
Alberca
Vista desde habitación 506 del 5to piso
From my room on the 7th floor
morning view from my window
Previous
12
Whats there guest policy?
do they have safe in your rooms? or at front dest?
Hi Wondering how is this hotel to the airport I need shuttles are free?
no you have to take taxi
0 votes
please can I cancel my reservation ,because my job need me all week.
I want to cancel my reservation
0 votes
Is there a washer and dryer available?
I have not seen washers or driers.
0 votes
Show all answers
Previous
"bring earplugs or ear buds"
"Ask for rooms with pool view."
"Ask for the suite with rooms with a hot tub- they are amazing!!!"
"yes go stay at grand or lucerna i loved those hotels"
"Top floor! "
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PRICE RANGE
US$ 79 - US$ 118 (Based on Average Rates for a Standard Room)
LOCATION
MexicoBaja CaliforniaBaja California NorteTijuana
NUMBER OF ROOMS
201
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