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The hotel is Ok but the breakfast cost was almost the cost of the room. The juice wasn't included so we were charged almost double for breakfast. If we were told before hand we won't ask for them. I think that wasn't fair and someone...More
Thank Bernard E
Response from Baja Inn H, Director General at Hacienda del RioResponded 3 weeks ago
We're very sorry about the experience you had while visiting us. It's worth mentioning that the restaurant it's a rent space so we're not in charge of it, but we'll let the owners know, that way they can look for improvements.
The rooms are clean and the beds are comfortable, the location is great, but they have some issues with the hot water, 2 of the 4 days of my stay the hot water was off. The food at the restaurant is good, but the service...More
Response from Baja Inn H, Director General at Hacienda del RioResponded 22 March 2018
We apologize for the inconveniences you had during your stay since this is not the experience we want you to have.
Thank you for your comments, will take them into account so we can provide a better service.
On my 2 day trip to Tijuana, stayed here for a night. The hotel staff was really friendly and the rooms were well appointed. They were clean with aesthetically decorated interiors and very well maintained. Spacious with two really comfortable beds for 2 occupants. Not...More
Response from Baja Inn H, Director General at Hacienda del RioResponded 3 March 2018
Thank you for your comments and your preference, we hope to have you back with us very soon, we will be waiting with open arms to serve you as you deserve.
Book this hotel on Hotels.com not really knowing what to expect, it was in a hurry pretty much 5 min from location.To our surprise it turn out to be a very good choice. Clean rooms, attentive personnel. Loved the pool totally unexpected we had a...More
Thank Pinketa P
Response from Baja Inn H, Director General at Hacienda del RioResponded 23 January 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your positive feedback! Hope to have the opportunity to have you with us again soon
The rooms are noisy, and the restaurant doesn't have a lot of selections. Also does not except credit cards. Its close to the area that I need so I will stay here for the cost and the rooms are always clean.More
Thank Kathy D
Response from Baja Inn H, Director General at Hacienda del RioResponded 18 January 2018
Thank you for your feedback. I apologize for any inconvenience that you had. Our mission is to provide the best service and quality to our guest, your detailed comments are appreciated so we can better our service for the future. Thank you and...More