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This hotel is very professionally run. They take extra extra good care of you. Everyone spoke clear and understandable English. They were friendly, helpful, professional, without feeling they’re working hard for a tip. I loved the decor and layout. We were there for dentistry work...More
Thank Kim H
Response from Raul T, Guest service manager at Hotel Lucerna TijuanaResponded 1 week ago
Thank you very much for your comments, it`s allways a pleassure to assist you, we are allways improving to make you feel the most wonderful experience and safe at our hotel, we hope to see you soon.
I've stayed here twice. This hotel certainly exceeds expectations. The staff is very welcoming and accommodating and you can tell the hotel owner went the distance to make the place trendy and comfortable. May favorite part is that I left a shirt in my closet...More
Response from Raul T, Gerente de Servicio al huesped at Hotel Lucerna TijuanaResponded 3 weeks ago
Thank you so much for your comments, we will let you know for your thankfulness to our partner,we hope to see you soon and provide you a wonderful stay again.
Everything is great, room, bed, service, food, view. I dont give them the 5 stars only because i wish they had better heating sistem in the room during winter. i turned it on all the way to 32°C so it would get warm quickly buy...More
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Response from Raul T, Gerente de servicio a huespedes at Hotel Lucerna TijuanaResponded 12 January 2018
Thank you very much for your comments, we are working to improve our AC and give you a confortable stay, we are happy that all our other services you had a great experience, we hope to see you soon.
Nice and comfortable bed. The heater in the room didn’t heat but the blankets were plenty. I will come back. Breakfast is ok but I wasn’t too impressed. The staff is very courteous and nice as can be, and the stay was worth it.
Response from Raul T, Director de Recepción at Hotel Lucerna TijuanaResponded 30 December 2017
Thank you very much for your comments, our heaters are now working, sorry about this situation, and we it will be a pleassure to asist you on your next stay.
Having spent 9 days at this hotel recovering from surgery, we were treated very well. Rooms were very clean, spacious and our Maid AnnaRosa was a God Send, she made sure our stay and my recovery was well taken care of. Room Service was prompt,...More
Response from Raul T, Director de Recepción at Hotel Lucerna TijuanaResponded 19 December 2017
Good morning ,we are very proud that you had a wonderful stay at our hotel, we always trie to feel our guests like at home and we are also working to improve our service to make better your stay.
There are several hotels that still offer it, but they're getting harder to find. I stay in Tijuana almost every weekend as my partner lives there and The Grand Hotel that used to offer it recently stopped. I... More
There are several hotels that still offer it, but they're getting harder to find. I stay in Tijuana almost every weekend as my partner lives there and The Grand Hotel that used to offer it recently stopped. I found the Hotel Palacio Azteca offers it! And most in Rosarito (but they're a lot more expensive). Just thought I'd share and thanks for your reply =]