We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I cannt believe they don't upgrade or reinvest 10% back into their was once beautiful hotel, so sad, so many cool memories I see a these reviews and its sad, I have a few Airbnb investments and I reinvest 10% every month into our investment....More
San Felipe is absolutely beautiful paradise that has everything you could ever want beautiful beaches awesome restaurant shops dancing total package all wrapped up in one spot superb service little Atlantis
We stayed this Labor Day weekend 3 nights with my wife and 3 children.
We stayed in Mini Suite #25
Upon arrival there is no concierge of any type to help with our luggage to the room.
The locks on the room barely worked.
The assistant manager was unaccommodating and rude. No to much good things to say about the place. paid twice the going rate for this town for nothing.
Management has no clue what customer service is. ):
It wasn't the Cockroach on the toilet that offended me. It was the fact that this place is the most expensive place in San Felipe, and once the managers had their $ full payment they did not want to lift a finger for us. RUDE....More
We did not have anyone at the front desk that was male. The person that checked us in was "sufficient" but not very welcoming. The other staff at the front desk we encountered were a bit more friendly but sure not very... More
We did not have anyone at the front desk that was male. The person that checked us in was "sufficient" but not very welcoming. The other staff at the front desk we encountered were a bit more friendly but sure not very knowledgeable. I had to go back twice to find someone who know the WIFI code. It will be interesting to see if you hear from them. It does not appear they read any of these reviews.