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Great Western Resort Hotel

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Great Western Resort Hotel
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59 Reviews from our TripAdvisor Community

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Showing 31: English reviews
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Reviewed 7 February 2017

Front Desk: Wasn't helpful at all. I had to call a few times to confirm my reservation from booking.com it took them awhile to find my reservation. I had to actually come to the hotel in person to confirm the reservation and they found it. During check in process, they had to give me another room cause the room they...

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Thank Pamela F
Tangerang, Indonesia
Reviewed 18 October 2016

perfectly complete ammenities. sadly didnt try the food n outdoor pool. the rooms are very cozy. fast service. good view. bad air conditioning and tv satelite. very impressive lobby. overall i like this place. n thanks travelio for such a convenience price

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Thank NiaVebriany
Victoria, Australia
Reviewed 30 September 2016 via mobile

Must say the pic's on the net are very very deceptive.Website says it is 10km from the airport but it is way more than that. Took 45 minutes to get to the place. Lot of traffic. We booked two rooms and one is average and the other is fairly poor. No iron, Air conditioning was not working, room needs good...

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Thank cham_amar24
Tangerang, Indonesia
Reviewed 22 August 2016

Sam's Soccer Academy International recently stayed in this hotel with a group of teen footballer guests from India. Payment was stuck in the wires and only a 20% deposit had been received by the hotel. Day after day the cost of 16 rooms and 40 players dining every evening was increasing. Despite this fact Dewi and Margan continued with smiles...

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Thank sammmeechan
Reviewed 22 August 2016 via mobile

Great 4 stars Hotel in Tangerang .. When i checked in, they served me with awesome and spacious lobby,friendly staff, help suggest to brought my luggage I got clean ,spacious,and comfortable room for My family.. next day,i got swam with My kiddo, nice waterpark and the best of this is Free hahaah Quite bfast with the choices of food variety,nice...

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Thank PradeeGreyson
Reviewed 1 June 2016

The hotel is actually has a good location, just near the exit of Tangerang highway. Located in a complex mix to a mall (with almost no shop open), Huge building. A strange feel to the hotel begun where the was no staff/security to direct guest to designated parking area. The oddness continue where no staff greet you on the font...

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1Thank rifqi f
Aberdeen, United Kingdom
Reviewed 23 March 2016

The driver who pick me up was so nice. The lobby is wide and interesting, low light give romantic taste. The staffs are friendly and quick response to what i need. The room is spacious and tidy, classic furniture but a bit less maintenance but is fine. The wifi conncetion is good. They have nice waterpark and free entrance. The...

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Thank dewi P
GWRHotel_Serpong, Manager at Great Western Resort Hotel, responded to this review

Dear Mrs. Dewi,P Regards from Great Western Resort Hotel & Convention Center Thank you for choosing Great Western Resort Hotel & Convention Center Serpong for your accommodation in Tangerang. On behalf of Great Western Resort Hotel’s team, I would like to apologize for your inconvenience during your stay. We will follow it up and make sure it will not happen...

Tangerang, Indonesia
Reviewed 8 January 2016

I had been stay one night at this hotel, i guess this hotel dont have house keeping inspection, too much dust at all furnish..and I'm very dissappointed when i turn on my notebook. i can't reach the Internet Conection at Room 1509. My Room has not internet (WiFi) conection covered..why? I hope in the future .IT Maintenance this Hotel have...

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Thank DANISE_DANISE
GWRHotel_Serpong, IT Manager at Great Western Resort Hotel, responded to this review

Dear DANISE_DANISE. Regards from Great Western Resort Hotel & Convention Center Serpong Thank you for choosing Great Western Resort Hotel & Convention Center Serpong for your accommodation in Tangerang. On behalf of Great Western Resort Hotel’s team, I would like to apologize for your inconvenience during your stay. We will follow it up and make sure it will not happen...

Reviewed 9 September 2015

Yep, you read the title just right. This is my second stay here, both in the 3-bedroom suite. Not gonna lie, the room was indeed spacious and the lobby was well maintained. But not gonna lie either, the staffs seemingly didn't know what they are doing, giving a wrong entry card for example. Or the fact that the room's floor...

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2Thank Brayeun
Berlin, Germany
Reviewed 7 April 2015

this is a hotel for people, who dont want to stay too far away from jakarta airport. there couldnt be a bigger contrast between the fancy lobby and the more or less shabby rooms. on the other hand the service was excellent, we got a free upgrade to a 2-bedroom-junior suite (the smallest suite i have ever stayed in though,...

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4Thank nelrek

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Our hotel is ideally situated in the city's primary shopping and entertainment centre, within walking distance of a host of attractions including Water Park, the Surya Institute, and the rapidly developing Central Business District, in the south-west of Jakarta that only can be reached in 30 km with easy access to commercial area, affluent neighborhoods, and businesses. Jakarta-Merak highway benefits from major toll roads that provide connections to all destinations. While Soekarno-Hatta International Airport is only 13,4 km away. Hotel Great Western Resort Serpong Hotel & Convention Center is sure to be a hit with business and leisure visitors alike ... more   less 

Additional Information about Great Western Resort Hotel

Address: Jl. MH Thamrin Km 2.7, Tangerang 15811, Indonesia
Region: Indonesia > Java > Banten Province > Tangerang
Price Range: ₹ 1,900 - ₹ 2,948 (Based on Average Rates for a Standard Room)
Number of rooms: 135
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Questions & Answers

Here's what travellers have asked, with answers from Great Western Resort Hotel staff and other travellers.
1 question
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Questions? Get answers from Great Western Resort Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, Good wifi connection, Good view. Room Only.”
 of 5 bubbles 909pamelaf, 7 Feb 2017 | Read review
“Book via Agoda and never go for the walk-in rate. It is going to be twice (if not more) the Agoda rate.”
 of 5 bubbles Brayeun, 8 Sep 2015 | Read review
“Make a reservation first & ask to reservation staff...trust me, they will give best recommend”
 of 5 bubbles rendid2014, 30 Jun 2014 | Read review
“Higher room...view was good from the higher room”
 of 5 bubbles devat2014, 1 May 2014 | Read review
“for family take the suite 2 bedroom, with spacious area”
 of 5 bubbles satisfiedcustomer945, 5 Feb 2013 | Read review
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