We had reached the resort in the morning and opted for the nonAC room since we had to explore the places around Coorg. The staff here are very friendly. The pricing for the basic room is high and charging points not working to charge our mobiles. Amenities This resort has the swimming pool, campfire place and playground for the children.
Room okish but not 3 star quality, provided locally available shampoo soap and toothpaste ....campus okish but not 3 star quality...not very big. ...individual cotteges available but not 3 star quality.... food seemed good enough but room service is denied at times. . ...live theatre at night...swimming pool present but not themed.... looks big due to the large wading area around the pool but actually not big. Overall okish but quality is not a 3-star quality. It felt very under staffed and under managed for a 3 star resort. It's ok if the star rating is ignored.
I reach hotel around 1:30pm. In room no towel, so called but waiting till 3 pm but not received the towel. Again 3PM went to reception and ask for towel but not got. I went outside without Bath because outside place will not wait for me. During 1:30pm to 3:00pm I went for lunch inside resort. They don't have fan in food place, externally hot place. I asked food to deliver at room they said no. After lot of discussion they provide fan. I went outside and back at 6:30pm again asked for towel and finally lot of calls I got towel at 7:30pm. I have taken the Non AC room, so I should open the window during night, but window mat is not good, so not able to open and it is very hot room. During night time 3 times light went 1:30am, 3:00am and 5:30am. They don't have generator. Again they have given very bad fans, when light come you have to stand up and start the fan again. So understand I am not able to sleep complete night. In side the room, there are lot of ants and it byte my kids, so he cry complete night. Now morning start, I asked tea and it come after 40mins. In my booking BF added. So I went for BF. But what they says, in BF tea and water will not consider. After lot of fight they added tea in BF. They charge around 400 rs for BF and asking to eat around 40 to 50 rs food. I reported all the complain to manager and he is saying I will give discount for this, but I have not taken from manager.…
i was with my family. rooms were spacious . Other this are not well maintained. Food is pathetic. I opted for a dinner inclusion package. Food service is also pathetic. we were served rotten chapatis . After complaining to their manager we were served veg palav in which we manged to fill our stomach.
as this hotel is situated in khushalnagar in plane terrain you can not get feeling of staying in valley also rooms are average service is not so good and night entertainment program is only in local language which all other can not understand