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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#2 of 20 in Kopaonik
Location
Cleanliness
Service
Value
Travellers' Choice
Situated in an exclusive location in the center of Kopaonik, in the beautiful surroundings of the National Park and just a few steps from the ski slopes and ski lifts, Grand Hotel & Spa has been a synonym for the best hotel offer in Kopaonik for decades. Guests are guaranteed superior comfort in 191 luxury rooms and suites, which is complemented by numerous relaxation facilities for enjoyment throughout the year. For complete relaxation, there is a Spa & Wellness Center on almost 2000 square meters, with indoor and outdoor pools with a memorable view of the Peak of Pancic, as well as a world of saunas and top offers of exclusive spa treatments and massages. For guests looking for a more active holiday, the hotel offers a range of possibilities from indoor basketball, football and handball courts, to a Fitness Center with state-of-the-art Technogym equipment, bowling and numerous outdoor activities such as quad riding and snowmobiling, hiking, safari tours and others. The youngest guests can enjoy a children's playroom and a full-day animation program with creative workshops, a sports school, outdoor activities and the like. A matchless gastronomic experience is something that the Grand Hotel is also known for, offering the perfect combination of the best local flavors and modern European cuisine. The exclusive Fine Dine & Drink Restaurant Bacco is outstanding - French cuisine in fusion with elements of Mediterranean and Asian with the highest quality ingredients from all around the world. The trademark of the restaurant is the Five Senses Menu, whose creators became famous in the world's best Michelin-starred restaurants. The Congress Center of the Grand Hotel is the largest and most modern in Kopaonik, with five halls and an area of 1500 square meters and is ideal for organizing all kinds of gatherings and events. The Grand Hotel also provides a Gym of 1300 square meters with ideal conditions for the stay and physical training of athletes. Hotel Grand is the very center of social life in the mountain, with numerous events and manifestations being initiated or hosted, like the Ski Opening, Music Week, Kopaonik Business Forum and Kopaonik School of Natural Law, which are traditionally held for many years.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Ski rentals
Ski school
Children Activities (Kid / Family Friendly)
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Skiing
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
Ski In / Ski Out
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Location
Full view
59Somewhat walkable
Grade: 59 out of 100
19Restaurantswithin 1 km
2Attractionswithin 1 km
276Reviews4Q+A25Room tips
Reviews
Traveller rating
- 146
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- 30
- 13
- 19
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Popular mentions
Ljubazno osoblje, higijena 5+, hrana 5++ :) Odmah na stazi (ski in-out) Skijasnica i renta opreme... Sve super! NIce stuff, clean, delicious food... Ski in - out. Ski rent, ske school. Real value for money
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Marko Keserovic, Prodaja at Grand Hotel & Spa
Responded 10 Feb 2021
Poštovani, hvala vam na vremenu izdvojenom da ostavite recenziju. Drago nam je da ste uživali i da smo zadovoljili vaše kriterijume i želje. Hvala vam na poverenju i biće nam izuzetna čast da vas opet ugostimo. Guest Relations, Grand Hotel & Spa
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A few last years, Hotel Grand is the only accommodation that we book for skiing. Great location, next to ski lift, in the center of all events that happens during the day and the night. Clean, comfortable rooms... friendly staff... everything - excellent...
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Date of stay: January 2021Trip type: Travelled
Helpful
Response from Marko Keserovic, Prodaja at Grand Hotel & Spa
Responded 3 Feb 2021
Dear Kacica, thank you for your lovely comment. We pay attention to details and we are always making sure to give a full experience to our guests. Thank you for recognizing that. It'll be our pleasure to host you again. Guest Relations, Grand Hotel & Spa
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+1
Hotel is best location for sking on Kopaonik, but unfortunately location is one main advantage of the hotel along with nice spa with winter open warm swimming pool. Room was nice, big and comfortable. Bed is very comfortable! Food, food is very poor and basic chose for breakfast and dinner also. Very disappointed in food! Hotel is living its own old fame.
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Date of stay: January 2021Trip type: Travelled
2 Helpful votes
Helpful
This time we were with our kids, and it was perfect as if we were alone (adults :) Staff is super polite, food is awesome and kids animation is really good! Position of the hotel 30m from ski lift-amazing 😎 We loved outdoor hot pool 💚 We’ll be back soon!
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Date of stay: January 2021Trip type: Travelled
Helpful
Response from Marko Keserovic, Prodaja at Grand Hotel & Spa
Responded 3 Feb 2021
Thank you for your trust. We pay attention to details and we are always making sure to give a full experience to our guests. Thank you for recognizing that. It'll be our pleasure to host you again. Guest Relations, Grand Hotel & Spa
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I have been regular guest with my family during winter and summer and always gave this hotel good reviews. Hotel has great position, the best on Kopaonik. Parking in winter months is a bit difficult but this year this kind of service is largely improved - park in front of the hotel, give keys to the staff and they will take care of your bags and park the car for you (valet service). This service is excellent (might be delayed on weekends and a bit of a waiting time). What I do not like is that they have guests which they value more than the others exp. this evening we wanted a drink at Garden restaurant and got answer that they do not serve drinks anymore but the guests at the other table got their drinks. I pointed that out to the waiter and got the answer that they have private apartment and they can order. What kind of service is this - you either serve all guests or not serve at all!!! This was very disapointing experience and the hotel does not appreciate regular guests. On the other hand, spa staff are polite and proffessional and I can recommend this service highly. You have to reserve a slot lasting for an hour in order to use pools and spa (short time to use all the services). Restaurants are full, mainly familes playing tunes, music, cartoons over mobile phones and there is hotel music as well so think of atmosphere to eat. They should dedicate one part of the resaturant for families with small children so they can play all those tunes at one time if they wish and the other part for people who wish to eat and not listen to loud mobile phones sounds. Restaurant staff is polite although sometimes men serving food seem nervous, small plates for main dishes during dinner as if the hotel wishes to save on food. I would expect normal, large plates for main dishes. There is no buffet, dinner is served in line where you choose dishes (always waiting in line, no distance provided, so this is not the best way to serve meals for sure). Hotel is not pet friendly and I would like to see a change regarding this policy. Hotel is very good but there is surely place for improvment.…
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Date of stay: January 2021Trip type: Travelled
1 Helpful vote
Helpful
Response from Marko Keserovic, Sales at Grand Hotel & Spa
Responded 2 Feb 2021
Dear Miss, Thank you very much for the comments and suggestions you shared with us after your stay at the Hotel Grand. We especially appreciate that our hotel has been your choice in Kopaonik for years and that you help us improve our service in every segment with your suggestions. As you have noticed, the way food is prepared and served has been vastly altered in relation to the previous years, all in order to ensure the highest hygiene standards and measures of protection against the coronavirus pandemics. This is the very reason why each guest is attended individually, but in a way that includes the highest quality foods and freshly prepared dishes just before serving the guest. We would also like to thank you for your suggestions about music in restaurants and bars. Unfortunately, in the revised circumstances of work we have limited possibilities, but we are willing to consider your suggestions with great care. All our guests in restaurants receive the same treatment according to working hours and prescribed measures, and we will thoroughly review the situation that hasn’t completely fulfilled your expectations. We will certainly continue to consistently provide the best service possible to each individual. We will be happy to welcome you again and give you the best possible experience of your stay and vacation in Kopaonik. Best regards! Grand Hotel & Spa Guest Relations Department
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PRICE RANGE
$168 - $171 (Based on Average Rates for a Standard Room)
LOCATION
SerbiaCentral SerbiaKopaonik
NUMBER OF ROOMS
201
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Claim Your Listing Frequently Asked Questions about Grand Hotel & Spa
Which popular attractions are close to Grand Hotel & Spa?
Nearby attractions include Kopaonik National Park (0.07 km) and Markov Kamen (Marko's stone) (0.3 km).
What are some of the property amenities at Grand Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Grand Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Grand Hotel & Spa?
Conveniently located restaurants include Koala-Vila Bjanka, The Camelot Kopaonik, and Keops.
Are there opportunities to exercise at Grand Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Grand Hotel & Spa located near the city centre?
Yes, it is 0.5 km away from the centre of Kopaonik.
Are any cleaning services offered at Grand Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Grand Hotel & Spa have any great views?
Yes, guests often enjoy the mountain view available here.