Ljubazno osoblje, higijena 5+, hrana 5++ :) Odmah na stazi (ski in-out) Skijasnica i renta opreme... Sve super! NIce stuff, clean, delicious food... Ski in - out. Ski rent, ske school. Real value for money
A few last years, Hotel Grand is the only accommodation that we book for skiing. Great location, next to ski lift, in the center of all events that happens during the day and the night. Clean, comfortable rooms... friendly staff... everything - excellent...
Hotel is best location for sking on Kopaonik, but unfortunately location is one main advantage of the hotel along with nice spa with winter open warm swimming pool. Room was nice, big and comfortable. Bed is very comfortable! Food, food is very poor and basic chose for breakfast and dinner also. Very disappointed in food! Hotel is living its own old fame.
This time we were with our kids, and it was perfect as if we were alone (adults :) Staff is super polite, food is awesome and kids animation is really good! Position of the hotel 30m from ski lift-amazing 😎 We loved outdoor hot pool 💚 We’ll be back soon!
I have been regular guest with my family during winter and summer and always gave this hotel good reviews. Hotel has great position, the best on Kopaonik. Parking in winter months is a bit difficult but this year this kind of service is largely improved - park in front of the hotel, give keys to the staff and they will take care of your bags and park the car for you (valet service). This service is excellent (might be delayed on weekends and a bit of a waiting time). What I do not like is that they have guests which they value more than the others exp. this evening we wanted a drink at Garden restaurant and got answer that they do not serve drinks anymore but the guests at the other table got their drinks. I pointed that out to the waiter and got the answer that they have private apartment and they can order. What kind of service is this - you either serve all guests or not serve at all!!! This was very disapointing experience and the hotel does not appreciate regular guests. On the other hand, spa staff are polite and proffessional and I can recommend this service highly. You have to reserve a slot lasting for an hour in order to use pools and spa (short time to use all the services). Restaurants are full, mainly familes playing tunes, music, cartoons over mobile phones and there is hotel music as well so think of atmosphere to eat. They should dedicate one part of the resaturant for families with small children so they can play all those tunes at one time if they wish and the other part for people who wish to eat and not listen to loud mobile phones sounds. Restaurant staff is polite although sometimes men serving food seem nervous, small plates for main dishes during dinner as if the hotel wishes to save on food. I would expect normal, large plates for main dishes. There is no buffet, dinner is served in line where you choose dishes (always waiting in line, no distance provided, so this is not the best way to serve meals for sure). Hotel is not pet friendly and I would like to see a change regarding this policy. Hotel is very good but there is surely place for improvment.…
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