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Sugar Bay Resort & Spa

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Sugar Bay Resort & Spa
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1,013 Reviews from our TripAdvisor Community

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There are newer reviews for Sugar Bay Resort & Spa
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Showing 1,007: English reviews
Dallas, Texas, United States
Reviewed 1 week ago

We were there at the end of February. Room on ground level, Building B, was a lovely room! View of ocean and mountains, and the on-site beach. Our week was a bonus week from Interval International, and we paid $2,100 for a couple for the all-inclusive. I read that another couple paid $1,600, for the all-inclusive. The resort is lovely...

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1Thank Sheri R
Reviewed 2 weeks ago via mobile

This is the worst hotel experience I had for years. The hotel is old. It is definitely not a four star hotel. Lacking even some basic amenities. Telephone and air conditioning were not working for the room I stayed. The room was not clean. It seems someone just did some plumbing work and left the pipeline door open and signs...

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1Thank Ji Z
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Good Afternoon Ji Z, I hope this finds you well and thank you for taking the time to write this review of us on TripAdvisor. We apologize that your recent experience did not meet your expectations and we thank you for your attention to detail. Our executive team is very interested in investigating this concern as we do not take...

Reviewed 2 weeks ago via mobile

Loved the resort and the staff. Kenneal Smith was absolutely wonderful. He went way above and beyond the call of duty to accommodate our stay. Another young lady at the pool concierge did the same but her name is escaping me and for that I apologize. But she went to town for me and got me a bottle of aloe...

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Thank Matthew E
Reviewed 2 weeks ago via mobile

I like everything, especially our room because of the breathetaking ocean view. The hotel staffs are so nice. There is an intern "Donna" everytime we see her she didn't forget to smile and greet us, We talked to her and we were shocked that she flew all the way from Philipine she entertained us. Hey Donna Goodluck! Break a leg...

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Thank Zee M
Aurora, New York
Reviewed 2 weeks ago via mobile

Was there for a week it was wonderful. Everyone was so nice and helpful Shout out to Maureen in the Manor she was wonderful and so friendly along with Jackie our server Then the golf cart drivers Mark and Earnest plus the rest they were so sweet The fitness center offered so many nice classes it was great!!! The swim...

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Thank teach6856
Reviewed 2 weeks ago

Jennifer is amazing!! She makes you feel welcome and as if Sugar Bay was your home!! She was always very helpful and knowledgeable; always willing to help guests in the best way possible. Jennifer is just so sweet and willing, she is truly the best!

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Thank travelingisfun123
State College, Pennsylvania
Reviewed 2 weeks ago

This review is for Jenneffer and I know that the general manager will read this so give that woman a promation asap! please:) Jenneffer at the front desk was the one thing that made my stay at Sugar Bay excpetional and I'm not just saying this. Since the first day me and my friend met her she treated us with...

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Thank ihartbball1998
Big Rapids, Michigan
Reviewed 2 weeks ago via mobile

This is not a 5 star resort so if you want that you need to go elsewhere. There where a lot of bad reviews but like everything in life you have to experience it yourself. We loved this place.. Yes it has its flaws but if you want to eat and drink yourself in to a carribean coma, This is...

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Thank virginislandbound
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Virginislandbound, Thank you for taking the time to write and post this review about Sugar Bay Resort and Spa to Trip Advisor. We are delighted to hear that you had a nice vacation with us and thank you for visiting despite the reviews that you mentioned you read. We appreciated your positive feedback regarding staff attentiveness, Hibatchi Grill, housekeeping...

Franklin Lakes, New Jersey
Reviewed 2 weeks ago via mobile

I honestly loved the habachi the most from all the food with the cook named josue . Also breakfast ! The one guy there makes great eggs !! As for the workers.... some are rude especially Cora which worked as a host in the lunch buffet. The house keepers don't clean properly and left broken glass all on the floor...

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1Thank wanderlust030791
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear wanderlust030791, Thank you for taking the time to write and post this review of our resort on Trip Advisor. First off I would like to apologize for the low points that you experienced with us. What you experienced is definitely not the standard of service that we provide to our guests and we are sincerely sorry that it took...

Sparta, New Jersey
Reviewed 2 weeks ago via mobile

As many have already stated this resort is rapidly improving and over all we had the time of our lives! The woman who greets you at the desk is fantastic-I forgot her name after all that rum punch!! The bartenders make great drinks! If you're looking for a relaxed environment to kick back yet have everything you need in one...

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Thank tara61084
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear tara61084, Thank you for taking the time to write and post this review of Sugar Bay Resort and Spa via Trip Advisor. We are thrilled that you had an enjoyable vacation with us and thank you for the compliments of our front desk, bartending team, housekeeping, as well as beach area. Your positive feedback will be shared with our...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802-1350, St. Thomas (Formerly Dreams Sugar Bay)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range: ₹ 12,698 - ₹ 32,727 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sugar Bay Resort & Spa 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Bay Resort & Spa staff and other travellers.
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Questions? Get answers from Sugar Bay Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the ocean view, its great.”
 of 5 bubbles 663craigt, 25 Mar 2017 | Read review
“rooms with views of the water, very nice.”
 of 5 bubbles lopesmal24, 22 Mar 2017 | Read review
“ocean view”
 of 5 bubbles ashleykellyc, 20 Mar 2017 | Read review
“South side overlooking the ocean”
 of 5 bubbles Nona07, 20 Mar 2017 | Read review
“Ocean View”
 of 5 bubbles scaim, 20 Mar 2017 | Read review
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