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Windward Passage Hotel

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669 Reviews from our TripAdvisor Community

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Showing 640: English reviews
Cape Town Central, South Africa
Reviewed 5 October 2014

I frequently travel from Miami to Tortola and have to stop overnight in St Thomas as the late flight arrives after the last ferry has departed. The Windward Passage hotel is directly opposite the ferry terminal and a 15 min $10 taxi ride from the airport. The rooms are clean and tidy and the staff I have dealt with very...

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Helpful?
1Thank Rob-Bren
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Rob-Bren: Thank you for taking the time to submit your review, and for your kind remarks. We are very fortunate to be located just across the street from the BVI ferry services and the St Croix Seaplane Shuttle. We are certainly the ideal stop-over while visiting our neighboring islands. We are pleased you found our property clean and accommodating....

Reviewed 19 September 2014

The stay at the hotel was good and relaxing as it has pool, casino, fitness center, gift shop with things you might need if you cant find a store, a restaurant, spa/salon, room service with every morning cleaning service. we had an issue with Expedia booking our room incorrectly as we asked for ocean view and we got a plan...

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Helpful?
1Thank Tam a
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Tam A: Thank you for taking the time to submit your review. We are pleased we were able to turn an unfortunate situation into a positive one! We are very happy you enjoyed your time with us. We are fortunate to be located in the heart of downtown Charlotte Amalie, within close proximity of so many fine attractions. We're...

Reviewed 15 September 2014 via mobile

The 3day stay at this very quite and relaxin... it's in a great location across from ferry to torlola.. At nights there's great local food on the water front that will catch any taste buds... Banks and other stores within walking distance as well... Really Enjoyed My Stay There!!+

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1Thank Malik C
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Malik C: Thank you for taking the time to submit your review, and for your kind remarks. We are pleased you had such a nice relaxing time at our hotel. We are very fortunate to be located in the heart of Charlotte Amalie, within walking distance of so many fine attractions. Thank you for being our guest; we look...

Reviewed 13 September 2014 via mobile

Nothing super fancy about this place. Great location especially if you are passing through. Casino is near lobby. Within walking of aim downtown shopping & French Town. 15 minute taxi to airport. Stay here for a layover or quick visit to learn about St Thomas.

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4Thank Don B
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Stormcreator: Thank you for taking the time to submit your review, and for your kind remarks. We are pleased you found our location convenient, and that you were satisfied with our accommodations and service. We are very fortunate to be in the heart of downtown Charlotte Amalie, within walking distance to so many fine attractions. Thank you for being...

Denver, Colorado
Reviewed 28 August 2014

We booked a room here because of the location (it's the closest hotel to the CA ferry docks and walkable to all the shops and downtown). It's definitely an older property but it offered everything we needed. Prices were reasonable and service was fine. If you want to be close to downtown and the ferry, this is the right pick....

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2Thank Stormcreator
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Stormcreator: Thank you for taking the time to submit your review, and for your kind remarks. I am so pleased you enjoyed your stay with us, and found our location convenient. We are very fortunate to be within walking distance of the world-class duty free shopping, and many other fine attractions. Being directly across from the BVI ferry service...

Dallas, Texas
Reviewed 25 August 2014

I admit I was hesitant to stay at this hotel because of the reviews, however we took a chance. We arrived to St Thomas without hotel reservations so decided to go with this hotel because of the price. The front desk clerk Marlene, who checked us both in & out, was very friendly and helpful. The rooms are okay, but...

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3Thank FlyGirl129
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Flygirl129: Thank you for taking the time to submit your review, and for your kind remarks. I am delighted you enjoyed your stay with us, and that you were pleased with our customer service. I have shared your comments with Marlene, James and Rosanne, who were all thrilled for the "shout out"! We are very fortunate to have such...

Burlington, New Jersey
Reviewed 13 August 2014

We stayed only one night in this hotel. The lobby was very nicely decorated and they offered iced lemon water for the guests. I can't say that I was fully impressed with the hotel room though. The shower in the bathroom did not work properly and the carpet was soiled in several areas so I wore shoes. The hotel has...

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3Thank dkwnz
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear dkwnz: Thank you for taking the time to submit your review. I'm glad you enjoyed our lobby area and courtyard bar & restaurant. I'm sorry you had trouble with your shower, I don't know the nature of the issue you experienced; we rely on the municipal water system and sometimes we have low water pressure as a result. Thank...

Orlando, Florida
Reviewed 9 August 2014

On Behalf of Ms. Octavia Nurse... (My grandmother)... On June 6, 2014, I booked my stay for myself and my disabled brother at the Windward Passage Hotel. They had a great price for a weekly stay which cost $911.40/per room with tax. I'm a native of St.Thomas the USVI. I thought this was be a great vacation get away and...

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8Thank RJFam5346
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear RJFam5346: Thank your for taking the time to submit your review. All comments, favorable and unfavorable provide us with valuable feedback so that we may continue to improve our quality and customer service. I am so sorry you had an unpleasant stay with us, it seems that everything that could have gone wrong, went wrong. I can't image why...

Salt Lake City, Utah
Reviewed 6 August 2014

We stayed in a harbor view room on the fourth floor. The room was comfortable with great beds and clean. We treated the staff friendly and received the same back from them. This hotel is located downtown so it is very convenient to shopping, but expect the same downtown conditions you would in any city. We loved our stay and...

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2Thank C2CTravels
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear C2C Travels: Thank you for taking the time to submit your review, and for your kind remarks. I am very pleased you enjoyed your stay with us. We are quite fortunate to have such a great location, within walking distance of so many fine attractions. I'm glad you took advantage of our complimentary shuttle to and from Magens Bay...

Copenhagen, Denmark
Reviewed 5 August 2014

I visited the Windward Passage with my family for a week, and it was not a good experience!! A sign in the reception said that maintenance work was being done from 10am to 4pm, but in reality they started the very loud work at 7am, and finished at 5pm. Not cool when you are on holiday and would like the...

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2Thank Frederik N
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Frederik N: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and customer service. I regret that you were disturbed by our renovation efforts. We usually don't begin the "heavy" work until much later in the morning however, being in...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Free Parking
  • Multilingual Staff
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 

Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: ₹ 10,162 - ₹ 36,087 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas/Charlotte Amalie
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Questions & Answers

Here's what travellers have asked, with answers from Windward Passage Hotel staff and other travellers.
13 questions
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Falmouth, Massachusetts
3 months ago
Granada Hills ,California
Charleston, South Carolina
3 months ago
Falmouth, Massachusetts
3 months ago

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Questions? Get answers from Windward Passage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you request a bay view room. The views are worth the extra cost.”
 of 5 bubbles justpop56, 29 Mar 2017 | Read review
“2nd floor was quiet and over looks the ocean.”
 of 5 bubbles vont2017, 12 Mar 2017 | Read review
“ocean view is what you want.”
 of 5 bubbles MamieKelley, 18 Jan 2017 | Read review
“Beware of the front desk staff”
 of 5 bubbles KarenGalRI, 5 Dec 2016 | Read review
“The rooms are not worth the price. My room had bugs in it”
 of 5 bubbles glorianicholej, 16 Nov 2016 | Read review
5 of 5