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Windward Passage Hotel

Booking.comUS$ 169*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 435*
US$ 169*
US$ 211*
US$ 435*
US$ 169*
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Windward Passage Hotel
Windward Passage Hotel
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682 Reviews from our TripAdvisor Community

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There are newer reviews for Windward Passage Hotel
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Showing 651: English reviews
Seal Beach, California
Reviewed 23 January 2015

Okay let me start by saying this hotel has gotten a major bad wrap in the reviews. My husband and I booked this place literally a week before flying to St. Thomas, so we were happy just to find a place near town with a bed. I was a little hesitant to book this place because of the reviews, but...

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Helpful?
3Thank MariahGman
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review and we look forward to your next visit. Regards, Pam

Maine
Reviewed 18 January 2015

We spent a week at Windward Passage, using it as a home base for excursions throughout the islands. The staff, with the exception of the bar, were surly and unpleasant, always giving us dirty looks. We had already heard that the island was racist, but did not expect that sort of treatment at the hotel. We waited 45 minutes at...

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Helpful?
1Thank bethfull
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been passed along to All department Heads and I can assure you they do take them very seriously. My apologies for your inconveniences and hope that one day you will give us another chance. Regards, Pam

Prague, Czech Republic
Reviewed 18 January 2015

This hotel has many rooms, but rooms with ocean view is the best! In front of the hotel beach is not, but hotel has a shuttle taxi for beach free. Rooms have two large bed. Service is good. But hotel restaurant has not quick and friend waiters. Internet access is very quick.

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Helpful?
Thank JanJonas
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review and staying with us. We look forward to your next visit. Regards, Pam

Kitchener, Canada
Reviewed 18 January 2015

TripAdvisor doesn't let me score a zero but when I approach the check in counter at 3:50 and the woman rudely says give me five minutes... I step back and give her 7 minutes. Than I approach the counter at 4:02 (it had been a long travel day for me) to the new woman coming on shift, she GLARES at...

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Helpful?
2Thank CANADIANOntario
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. The management staff is aware of your comments and be assured they do take them seriously. We hope that one day you will give us another chance. Regards, Pam

Bellevue, Washington
Reviewed 16 January 2015

The Windward Passage is a fine hotel for the price. Reasonably clean, fairly centrally located and well priced, the hotel is good place for a few nights. Customer service at the front desk is adequate although the wait in the line to check in was long, given only one person was staffing the reception desk. There is a courtyard and...

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Helpful?
Thank Mayatravels
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review and hope to see you again I the near future. Regards, Pam

Suances, Spain
Reviewed 16 January 2015

I am not sure whether the management of this hotel is serious about the hotel business or they do some other stuff under the cover of the hotel business. I had this feeling as I have never met such unprofessional management team in any hotel. I had a feeling that all the stuff in the hotel are trying in their...

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Helpful?
1Thank Jonas R
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your feedback has been reviewed by the Management team and WE do take all reviews very seriously. We hope that one day you will give us another chance, Regards, Pam

Baltimore, Maryland
Reviewed 14 January 2015

I had an emergency layover in October and had to spend the night at a hotel. I reluctantly chose this hotel because I know of the hotel and thought that it was so old it probably would not be as accommodating as it was. The people were very accommodating. From the front dest to the restaurant to even the bar...

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Helpful?
1Thank 1travlsvc
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. We look forward to your next visit! Regard Pam

Cambridge, Massachusetts
Reviewed 14 January 2015

Hotel is clean and right in the heart of downtown. restaurant/bar is limited. I did not go to the casino so can't comment. claims free internet but it doesn't really work. definitely needs to fix this.

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Helpful?
Thank Massachusetts9999
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. I have spoken to the proper department about the Internet! Look forward to your next visit! Regards Pam

Ohio
Reviewed 12 January 2015

I have stayed here several times,and every time, its the same bad experience, my next stay will not be here!The only reason i come back is becuase its convenient and i can walk to restaurants.but i will sacrifise walking for confort. 1-bad costomer service 2-filthy carpeting 3-have to let bath water run for several minutes to clear up rusty water....

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Helpful?
Thank stryper1964
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

My apologies for your bad experiences. Your comments have been forward to the proper departments. Thank you for taking the time to submit your review and hope one day you will give us another chance. Regards Pam

Boston, Massachusetts
Reviewed 9 January 2015

Booked this hotel very hesitantly for a anniversary trip. Stayed for about a week & I must say my expectations were lower after reading a bunch of reviews but it succeeded my expectations. Only came in contact with 2 rude employee upon Checkin. Was not that rude to me but extremely rude to the guy checking in before me. They...

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Helpful?
1Thank Deon O
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. We look forward to your next visit! Regards Pam

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Free Parking
  • Multilingual Staff
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 

Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: ₹ 8,662 - ₹ 33,420 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas/Charlotte Amalie
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Questions & Answers

Here's what travellers have asked, with answers from Windward Passage Hotel staff and other travellers.
14 questions
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Falmouth, Massachusetts
5 months ago
14 days ago
Granada Hills ,California
Charleston, South Carolina
4 months ago

See all questions (14)

Questions? Get answers from Windward Passage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go for the ocean view”
751stevenm, 17 May 2017 | Read review
“Get an interior room”
788stephenm788, 12 May 2017 | Read review
“Make sure you request a bay view room. The views are worth the extra cost.”
justpop56, 29 Mar 2017 | Read review
“2nd floor was quiet and over looks the ocean.”
vont2017, 12 Mar 2017 | Read review
“ocean view is what you want.”
MamieKelley, 18 Jan 2017 | Read review
5 of 5
Booking.com
US$ 169* /night
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Hotwire.comUS$ 169
AMOMAUS$ 435
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*Disclaimer
Prices are for 1 room, 2 adults
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