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Windward Passage Hotel

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Windward Passage Hotel
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644 Reviews from our TripAdvisor Community

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There are newer reviews for Windward Passage Hotel
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Showing 615: English reviews
Melbourne
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 27 December 2014

This hotel is situated in the most perfect position, just across the road from the ferry dock to the BVI and other islands. The hotel is a clean, reliable and professional hotel which offers a decent restaurant and a high standard in their rooms. The Management will do everything in their power to please and make sure everything is working!... More 

Helpful?
Thank IslandloverMelbourne
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for your feedback and repeat business! Regards Pam More 

Level Contributor
102 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 December 2014

Like many of the other reviewers, we were in St. Thomas en route to Tortola via the Ferry. Because the hotel is across the street from the Terminal, this meant just one taxi ride from the airport to the hotel, and then a short walk in the morning to the Ferry. The architecture of the hotel is very interesting -... More 

Helpful?
Thank Chris K
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Hello Chris, Thank you for your feed back and staying with us. We look forward to your next stay! Regards Pam More 

San Juan, Puerto Rico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 December 2014

Rundown room, no closet doors and half of a shower curtain bur the best part was the roaches on the room, on the night table, on the bathroom sink, and God nows where. I was on bussines so, i wasvout of the room most of the day. Good location, but please management put some love on your property.

Helpful?
2 Thank Roberto R
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Hello Roberto, Thank you for your feedback your comments have been shared with our Housekeeping and Maintenance department. Thank you for staying with us and we look forward to your next visit! Pam More 

Travellers are raving about these Charlotte Amalie hotels

New Orleans, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 December 2014

I was blessed to be invited St.Thomas Virgin Islands for a few days by a friend on while he was on his vacations from work. I was so excited because this was one of the islands I wanted to visit on my bucket list of places to go.The hotel's outside was nice, so was the lobby. But sadly the customer... More 

Helpful?
3 Thank TawanaMatthews39
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you Tawana for your feedback. The Management Team at the Windward Passage Hotel continues to train to improve our customer service level. Happy to hear that overall you enjoyed your stay and hope in the near future you will give us another try. Regards, Pam More 

Los Angeles, California
Level Contributor
140 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 3 December 2014

This was my 2nd stay at the Windward Passage hotel. Probably one of the best things about this hotel is it's proximity to the ferry dock across the street for folks who are continuing on to Tortola or St John. The room I had was comfortable, though I could hear partying from a local bar until sometime after midnight...(not really... More 

Helpful?
2 Thank mayalavender
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for your feedback! We appreciate your business and look forward to your return. When making reservations check our website it always has the best rates available. Thank you again for staying with us, Pam More 

Panama City Beach, Florida
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 November 2014

We just returned from 7 nights. It is clean, has a terrific view and close to all shopping. In addition to a free shuttle to Magens Bay. This is our 5th stay in the past 5 years and will continue to stay here. The restuarant is too expensive. A small pot of coffee (maybe 3 cups and NO refills) is... More 

Helpful?
Thank Marion8633
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Marion, Thank you for your feedback and your repeat business! We look forward to your next visit, Pam More 

Fécamp, Haute-Normandie, France
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 November 2014

We stayed for 2 nights. Firstly I booked the hotel through booking.com early evening the day before we left, having travelled almost 17 hours we finally arrived at the hotel at 23.00pm to then find out they did not have our booking! The only room available in the hotel was for a disabled person which we had no choice but... More 

Helpful?
1 Thank Stefanie P
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Dear Stefanie, Thank you for your feedback and we are truly sorry for the inconvenience you incurred while staying with us. We are aware of the key card issue and have ordered a new one unfortunately we are still waiting for it to arrive. No excuse for the bad customer service you endured, the management team continues to train making... More 

Portland
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 November 2014

I stayed at the Windward for the second time. They have continued to make improvements to the rooms. The beds are very comfortable, and furnishings upgraded. I had a water view, and the extra money is well worth it. To have sea planes taking off across the road is a great way to wake up to the blue water and... More 

Helpful?
Thank alcruisin
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for your feedback! We are aware of the key issue and happy to say it has been fixed. Thank you for your business and we look forward to your next visit. Pam More 

western ny
Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 15 November 2014

We have stayed here and reviewed this place several times. We just stayed here again one night this week. I made my original booking online via their website back in July I believe. I periodically checked the prices and saw there was a substantial price decrease. I did not realize that I could cancel my initial reservation via the web... More 

Helpful?
Thank grapefarmer
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Again Thank you for your feedback. We do share all concerns to the hotel staff and we continue to make customer service a Priority. Thank you for your repeat business! More 

1 review
Reviewed 8 November 2014

The front desk receptionists were rude and with attitude. Just based on regular checking, I said hello, they dont even look at me. Then proceed to check in, they had attitude because they couldnt find my reservation through Orbitz booking. Finally, I shows them the reservation number, they finally gave me my room key but not even with a smile.... More 

Helpful?
Thank Sunita P
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Dear Sunita P Thank your for taking the time to submit your review. All comments, favorable and unfavorable provide us with valuable feedback so that we may continue to improve our quality and customer service. Customer Service is our number one priority you can be sure this incident was not taken lightly. Thank you for being our guest, we hope... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 

Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: ₹ 9,507 - ₹ 39,259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas/Charlotte Amalie
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Questions & Answers

Here's what travellers have asked, with answers from Windward Passage Hotel staff and other travellers.
11 questions
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Questions? Get answers from Windward Passage Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are not worth the price. My room had bugs in it”
 of 5 bubbles glorianicholej, 16 Nov 2016 | Read review
“get water front or get used to lots of noise”
 of 5 bubbles mayalavender, 15 Nov 2016 | Read review
“A 'good room' would probably be in another hotel.”
 of 5 bubbles Bebrbabe, 14 Nov 2016 | Read review
“I wouldn't pay extra for the "view"... The restaurant at the ferry docks is pretty good.”
 of 5 bubbles NativeTexans, 23 Sep 2016 | Read review
“Across from Ferry & marine are service to other Caribbean Isands”
 of 5 bubbles n0rcala, 12 Sep 2016 | Read review
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