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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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956 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, St. Thomas
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Showing 931: English reviews
Alpharetta, Georgia
Reviewed 29 April 2014

We have been going to the Ritz Carlton in St. Thomas for almost a decade now. It is a beautiful property with a wonderful beach and easy access to St John and the other nearby islands. Most of the staff have been at the hotel for many years and exhibit the kind of excellent service that is increasingly rare these...

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1Thank SCinGA
Mooresville, North Carolina
Reviewed 28 April 2014

We stayed here in February and we were impressed! The resort does not feel crowded even though they told us it was at full capacity. The service was excellent. We have stayed at the Marriott in the past and although it was a great stay the Ritz was better. It is really close to Red Hook Harbor which is very...

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2Thank KariRoberts5
Arnold, Maryland, United States
Reviewed 25 April 2014 via mobile

The staff, facilities, amenities, views and location make this resort the best ace to stay in Saint Thomas. On the east end of Saint Thomas makes this hotel convenient to the beaches of Saint Thomas as well as arranging transportation to St Johns via the ferry out of Red Hook Harbor. Fine and casual dining are located at the Ritz...

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5Thank Jim R
Reviewed 25 April 2014

The staff here at the Ritz was wonderful! They took care of everything with a smile and if they didn't I got them to smile! We highly recommend the full day Lady Lindsey sail trip to Jost Vandyck BC. Capt. Frank and crew, Adrianne ,Bobby, and Steve were awesome! Pool is just incredible in the day and better at night....

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3Thank Jeffvaljack
Bethesda, Maryland
Reviewed 23 April 2014

We did a four night getaway here for our 20th wedding anniversary -- just the two of us. It was absolutely perfect (except for sunburn -- watch that). From the moment the staff greeted us with juice and rum, to the moment they bid us a fond farewell. Beautiful, clean, tranquil, wonderful service, clean, well maintained resort wtih 4 great...

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Thank Amy20816
New Jersey
Reviewed 23 April 2014

First the good…a very nice property that is well maintained. The views from our rooms were spectacular and from what I could tell most rooms enjoy lovely views over the bay and across to St. John. Our rooms were on the small side but well appointed, comfortable, neat and clean. The staff (housekeeping, room service, bellmen, front desk, etc.) was...

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2Thank DoctorDeen
Beecher, Illinois
Reviewed 20 April 2014

This review is a little late but I just started posting on tripadvisor so forgive me. We, hubby and I, were here in the beginning of August of 2012 for our 20th anniversary. I had been to St. Thomas once before back in '88 as one of the ports my cruise ship stopped at and loved it back then. The...

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1Thank Barbara D
Toledo, Ohio
Reviewed 20 April 2014

My wife and I + our two kids (12 & 7) spent the last week here in a club level suite and had the best vacation of our lives! The staff was great, the room was awesome and the ability to do all non motorized activities as we want was HUGE! We typically stay only on the property during vacation,...

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2Thank Anthony H
New York City, New York
Reviewed 18 April 2014

We are at the hotel now and I will update once our trip is over but for now I will say that we are disappointed. The staff is a friendly, smiling bunch for the most part, but the front desk staff and management seem to have stopped training with customer service 101. They should have looked into those upper level...

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7Thank Happytraveler S
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Happytraveler S, Thank you for your review regarding your current stay at the resort. I sincerely apologize that you are disappointed with your choice of property and the fact that you believe that we have stopped training our renowned Ritz-Carlton customer service to our Ladies & Gentlemen. Whilst you are still with us, I kindly ask that you please...

San Francisco, California
Reviewed 17 April 2014

My husband and I recently stayed at the Ritz Carlton, St. Thomas, USVI, for seven nights. The service is impecable and the staff are extremely friendly and professional. We were in a Club Room and took advantage of the food served every day (breakfast, lunch and evening appetizers) along with some great wines and other beverages. The food at the...

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2Thank Renee1968

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: ₹ 31,688 - ₹ 1,05,473 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
146 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with a balcony with a roof. Some have pergolas but rain showers can pop up.”
 of 5 bubbles mariefW5768NH, 12 Mar 2017 | Read review
“Closer to the Lobby, second or third floor, facing the beach.”
 of 5 bubbles TRNBR, 11 Mar 2017 | Read review
“Stay on higher floors to get a better views of the ocean.”
 of 5 bubbles Travelfreakindian, 9 Mar 2017 | Read review
“The property is stunning! Ocean view is always a plus.”
 of 5 bubbles jod5152, 5 Mar 2017 | Read review
“Wait until the new owners catch up with years of deferered maintenance, DEFINETLY NOT WORTH THE PRICE!!”
 of 5 bubbles agvter, 4 Mar 2017 | Read review
5 of 5