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The Ritz-Carlton, St. Thomas

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The Ritz-Carlton, St. Thomas
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909 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, St. Thomas
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Showing 884: English reviews
Reviewed 10 July 2014

I've got mixed opinions of this property. The property itself is gorgeous with a stunning location on a sheltered bay. But the lackluster (though friendly) service and the many fees and services charges makes this a bit of a tough sell. However, I will say that this was our second stay despite the negatives solely because of the property's catamaran....

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11Thank dayztrip
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear dayztrip: I enjoyed reading your comments about our stunning location, your beach experience and the picture you painted of enjoying our white sand beaches and gorgeous Caribbean waters. You hit the mark with your descriptions, our resort and the Virgin Islands are amazingly beautiful. Our Catamaran, Lady Lynsey is truly a highlight of any vacation, our crew members are...

Gaithersburg, Maryland
Reviewed 9 July 2014

We stayed at the Ritz Carlton years ago when they first opened. The property looked as good as it did then, the upkeep was top notch and the service was even better. I had hip replacement surgery 2 months prior to this trip and thought it might be difficult getting around as it is very spread out. Not the case...the...

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3Thank Linda1152
Rootstown, Ohio
Reviewed 7 July 2014

This was our first time at St. Thomas. We had a great time. I booked this hotel through Hotels.com, and got a really good deal. Every hotel staff member we encountered were friendly and very helpful. We took a 18 year old and 16 year old with us, and they had a great time too. Couples and families were at...

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1Thank Cindy M
Columbus, Ohio
Reviewed 4 July 2014

For a second consecutive year, our family rented a three-bedroom unit at the Ritz Carlton Club in St. Thomas, in June 2014. The rental unit was fabulous! It included a fully-equipped kitchen, washer-dryer, 3 1/2 baths, three balconies overlooking the ocean, and much, much more. The unit was clean, well-maintained. The staff and concierge at the Club were courteous, friendly,...

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2Thank SriLankan101
Ridgefield, Connecticut
Reviewed 3 July 2014

This is our second time staying at the The Ritz in St. Thomas. The first time was on a business trip with my husband's company, but this time we were there strictly for pleasure and to celebrate our twin daughters' fifteenth birthday. What a memorable and enjoyable stay. When we arrived the hotel reception was wonderful and the girls were...

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3Thank lisa k
Reviewed 1 July 2014

My husband and I just returned from staying at the Ritz-Carlton in St. Thomas for our 28th anniversary. I cannot begin to put into words what an amazing experience we had while vacationing there! Initially, I was somewhat reluctant to have my husband book at the hotel, based on a few reviews that I read online; however, in my opinion,...

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2Thank Savvy4061
Merrick, New York
Reviewed 30 June 2014

This is our second time staying at The Ritz in St. Thomas, and again it was fantastic!! We brought along additional family members who also loved the hotel. Pool, Beach and Location were beautiful. The service was fantastic and we found the hotel to be super clean. The coffee machine & bottle waters in the room were a nice touch....

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1Thank laurie s
Tulsa, Oklahoma
Reviewed 25 June 2014

The property is stunning. From the gorgeous architecture to the beach a short walk away from your room, you can't beat the visual stimulation. In our room we had a fully stocked nespresso machine, which made getting up in the morning that much sweeter. The shower was a beautiful walk-in and the balcony looked onto the property/ocean. The concierges and...

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8Thank Jamie J
Lockport, Illinois
Reviewed 24 June 2014

This resort is almost completely amazing. I say almost because there was a major let down. But first the good. The staff at this resort are outstanding!!!! The level of service and hospitality given to each guest was incredible. This is the first time at a Ritz and we were impressed. We were welcomed by a friendly front desk and...

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6Thank Jim B
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear JimB, I appreciate when our guests take the time to write about our Ladies and Gentlemen and I will certainly recognize Johnny and Valentine for the exemplary service they provided you. These individuals are definitely super stars! It is truly a testament to our hotel and brand that you found all of my team to be helpful and friendly....

Greater Cincinnati
Reviewed 21 June 2014

This was our first time at the property in St. Thomas. It is not a stretch to say amazing. The staff begin at the initial greeting when you pull up and the helpfulness does not stop. The open air lobby and registration offers you an amazing ocean view as you check in. The rooms were amazing... and the bed puts...

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3Thank RussellGentry

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled within a 30-acre beachfront estate, The Ritz-Carlton, St. Thomas blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of the island along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service. ... more   less 

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802-1010, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range: ₹ 33,973 - ₹ 1,04,507 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 180
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#3 Luxury Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, St. Thomas staff and other travellers.
140 questions
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Questions? Get answers from The Ritz-Carlton, St. Thomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You cannot go wrong. They all face the water and are beautiful”
 of 5 bubbles chrispF5887FR, 19 Jan 2017 | Read review
“Tell them what you want. We wanted adjoining, which are limited. Got it.”
 of 5 bubbles DelP461, 19 Jan 2017 | Read review
“You want ocean view”
 of 5 bubbles RDBC, 8 Jan 2017 | Read review
“We had a balcony that was large enough to be comfortable dining, which was great for early morning breakfast.”
  • From our ample balcony, where we enjoyed early breakfast
 of 5 bubbles 333marymerri, 6 Jan 2017 | Read review
“Higher up means better views, but more stairs. All rooms have ocean facing balconies, Allamanda building was very centrally located.”
  • View from our 3rd Floor Allamanda Building balcony, pool at left, Sails to the right...
 of 5 bubbles eagleybeagley, 3 Jan 2017 | Read review
5 of 5
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