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Ponce Plaza Hotel and Casino

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Ponce Plaza Hotel and Casino
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656 Reviews from our TripAdvisor Community

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There are newer reviews for Ponce Plaza Hotel and Casino
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Showing 525: English reviews
San Juan, Puerto Rico
Reviewed 12 August 2016

It is a pretty, comfortable hotel, for an affordable price. Very clean and decorated with good taste. Their best asset is their personnel, they really know what good customer service means. We had some inconvenience the first night because our room was on the first floor, near the parking lot and the street. My husband could not sleep because of...

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Helpful?
Thank exploraboricua
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear exploraboricua: We are very happy to hear your good experience at Ponce Plaza! We appreciate your time and feedback. That is one of our goal, that our guest feel like home. We hope to see you very soon in our property.

Reviewed 11 August 2016 via mobile

Hotel was average, nothing fancy. For the price it was definitely worth it. We had planned to enjoy the pool but it's location (right next to outdoor seating for the restaurant) and size (looked more like a jacuzzi) we decided it would be best to skip it all together. Best part was the restaurants Lola and Melao located on property....

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Helpful?
1Thank Ymniev
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Ymniev: We appreciate your time and feedback. We are happy to know that you can enjoy your stay, facilities and restaurants. WE hope to see you soon again. sincerely, Maricarmen San Antonio

San Juan, Puerto Rico
Reviewed 9 August 2016

Fine weekend in a fine hotel. An excellent location and a fine colonial room. Good amenities and casino. Accessible to the old city attractions (museum, theater and dining places). Will return and recommend

Review collected in partnership with this hotel
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Helpful?
Thank torrech_rafael
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear torrech_rafael: We appreciate your time and feedback. WE are happy to know that you can enjoy your stay and facilities. We look forward to welcoming you back soon! This is your home!

San Juan, Puerto Rico
Reviewed 7 August 2016

Nestled in the Historic District, the Ponce Plaza offers you all the amenities of a large hotel with the feel of a B&B. You'll be within walking distance to historical sites, great restaurants and architectural jewels. Enjoy the historic fire house, the Ponce Cathedral, the Museum of Art and the wonderful night life. On the premises you'll find a great...

Review collected in partnership with this hotel
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Helpful?
1Thank JesusHuertas
PoncePlazaHotel, Sales & marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear JesusHuertas: Thank you for your time and review. We are very happy to know that your stay was perfect and that you can enjoy our facilities and the beautiful city of Ponce. Our city have a lot of things to do and you can prove it. Once again, thanks for the 5 star review and hope to see you...

Philadelphia, Pennsylvania
Reviewed 6 August 2016

I work for a small B&B.. So I am picky and I do notice things... Room was great... The wall near the door needs a paint .. This is a city hotel.. so expect the rooms to be a bit on the small side... Employees were very helpful... The restaurant attached had a old world feel to it.. Food was...

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Helpful?
Thank redrabbittt
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear redrabbitt: We appreciate your time and your feedback. We are very happy to know that you enjoy your stay and our facilities. We look forward to welcoming you back soon. sincerely, Maricarmen San Antonio

Reviewed 4 August 2016

Hotel is centrally located but rooms need serious improvements. Taking a shower was an odyssey. The water temperature was basically freezing cold or burning hot. No warm shower available. The face sink made a horrible loud noise when hot water was in use. White towels were dingy and gray. Room cleanliness was inconsistent. Leaking rook due A/C condensation by the...

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Helpful?
Thank Julissa A
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Julissa A: We appreciate your time and review. We apologize your situation and for falling short of your expectations. We are working hard with making some improvements and that our guest continues feel like home. We look forward to welcoming you soon again and for give us a second opportunity. Any questions, please feel free to contact us! sincerely,...

Toms River, New Jersey
Reviewed 4 August 2016

Room has Mildew and Mold, NO hot water. complained but nothing was done. Make sure you check your room before accepting it cause they will find any excuse not to move you. My bedroom at home looks like a 5 star hotel room, this room is unacceptable. Wondering if the board of health has checked this hotel lately.

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Helpful?
Thank mytrip20162016
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear mytrip20162016: Thank you for your time and feedback. We apologize the situation and would like to inform you that this has been discuss and documented with the supervisor. However, we would like to apologize for falling short of your expectations regarding our housekeeping staff. We also regret the shortcomings regarding our bathroom amenities. We give the most important to...

Reviewed 3 August 2016 via mobile

Awesome property. Food was excellent. The location is beautiful. The entire staff is phenomenal. By far I would recommend this hotel to anyone. I'm not into gambling so I did not visit the casino. A++++++++++++++++++++++++++++++++++++

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Thank Chris F
San Juan Metro Region, Puerto Rico
Reviewed 2 August 2016

I made my reservation 2 days before and they help me with it awesome! The rooms clean and neat great location in the center of town a lot of bars and restaurant around parking great slots machines bar good

Review collected in partnership with this hotel
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Helpful?
Thank joseA4442LS
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear JoseA4442LS: Thank you very much for your review and feedback. We are very happy to know that you enjoy your stay and our facilities. We look forward to welcoming you back soon at Ponce Plaza! Once again, thank you for this 5 star review! Sincerely, Maricarmen San Antonio

San Juan, Puerto Rico
Reviewed 2 August 2016

Just awesome! The room was excellent. Breakfast at the coffee shop Melao(best coffee in town) was great. Lola's Restaurant superb as always! I would come back anytime, also I will recommend it to friends/family.

Review collected in partnership with this hotel
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Helpful?
Thank nydincas
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear nydincas: Thank you so much for your 5 star review. We are very happy to hear that you enjoy our facilities and restaurants. We look forward to welcoming you back soon! Sincerely, Maricarmen San Antonio

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more   less 

Additional Information about Ponce Plaza Hotel and Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Region: Caribbean > Puerto Rico > Ponce
Price Range: ₹ 6,144 - ₹ 11,830 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ponce Plaza Hotel and Casino 3.5*
Number of rooms: 69
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Ponce Plaza Hotel and Casino staff and other travellers.
5 questions
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Questions? Get answers from Ponce Plaza Hotel and Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great room”
 of 5 bubbles , 22 Feb 2017 | Read review
“A room in the old section would be nice, but we enjoyed the view from our modern room.”
  • view from room
 of 5 bubbles Newsysuzy, 12 Feb 2017 | Read review
“Please clean thoroughly and control humidity problem. Please try to keep control on loud guest during late hours so the other guest can have a good night sleep!”
 of 5 bubbles carlosenio, 8 Feb 2017 | Read review
“Need better showers”
 of 5 bubbles 483miguela, 20 Jan 2017 | Read review
“More light thus making it to appear bigger”
 of 5 bubbles espejuelos, 10 Jan 2017 | Read review
5 of 5